Specialist: Billing Integrity at Vodafone Global Enterprise

Role Purpose

• Take accountability to lead, organise, plan and control multiple projects in a manner that will ensure the successful completion of specific, large and high-risk projects. 
• To facilitate all scrum activities in an agile environment, to enable project teams to complete assigned tasks within set time, and to deliver quality solutions.
• Has the accountability to ensure that project goals and objectives are achieved within the overall scope and that project deliverables are within the agreed time frame, cost and as per defined and expected quality. 
• To ensure that user requirements for the business are understood, documented, developed, tested and delivered on in line with user expectations.

Your responsibilities will include

Project Management and Scrum Lead activities

• Facilitate all scrum ceremonies i.e., stand-ups, sprint planning, 
• Define project scope
• Negotiate pre-requisites and ensure expectations are met 
• Coordinate and conduct activities 
• Identify project teams, leads, responsibilities, deliverables, dependencies, and timelines
• Organize and lead project status and working meetings
• Prepare and distribute progress reports
• Manage risks and issues; 
• Perform delivery planning for assigned projects
• Handling administrative tasks such as meetings and facilitating sessions. 
• Manage resource capacity
• Managing project management process

Monitoring and Control

• Track and ensure that project milestones and deliverables are met
• Manage project issues and risks
• Manage scope, change control and resource capacity
• Manage project dependencies 
• Pre-empt slippages and issues, and action mitigation plans 
• Facilitate the decision-making process with stakeholders and document accordingly 
• Offer specialist input and knowledge where necessary
• Manage communication, monitoring, reporting and control activities to all levels of stakeholders
• Produce and maintain the documents and status reports to support the above activities (Stand-up minutes, tracking and monitoring action items etc.)

Team Management

• Holding team members accountable for their commitments
• Coordinate and conduct activities with the team
• Communicating between team members about requirements and planning
• Lead and manage the team resources 
• Effectively communicate plans, timelines, expectations, and goals
• Guide, motivate and empower project team members 
• Build, develop and grow business relationships with key product owners and operational teams 
• Support the team in resolution of issues
• Provide support to the Senior Specialists 
• Support the Product Owner in managing customer expectations for project deliverables and product backlog
• Formulating techniques for effective Product Backlog Management
• Facilitating Scrum 

Subscriber Billing

• Performing periodic To monitor and correct data incongruences 
• Perform ad hoc Billing investigations using SQL queries.

Technical

• To perform business analysis and design activities by assessing requirements in terms of feasibility, impact and cost,.
• To act as a technical liaison between business and the technical teams to ensure the required support from all areas when required.

The ideal candidate for this role will have

Technical / Professional Qualifications:

• A 3-year tertiary qualification – National Diploma / Bachelors degree majoring in IT Systems/Data Analysis/Finance/Business (essential).
• Matric is essential
• SQL skills essential
• Agile certification advantageous
• Scrum certification advantageous
• 3 – 5 years of relevant Project Management experience, with Scrum experience in an Agile environment

Core competencies, knowledge, and experience:

• Experience working with agile methodologies,
• Experience in a Scrum lead role essential 
• Kanban methodology advantageous
• JIRA/Confluence, MS Powerpoint, MS Project, or equivalent experience (preferred)
• Ability to effectively present and communicate outputs and ideas to various audiences
• Experience with compiling user requirement documents
• Experience with Qlik advantageous
• Knowledge of the Telecommunications Industry and Business Intelligence would be advantageous
• At least 2-3 years working in an operational and project management experience (desirable).
• Knowledge of Billing & CRM systems
• SQL skills required
• Being pro-active and well organised is essential