Specialist: Business Analysis at Road Accident Fund

Key Performance Areas

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Business Analysis and Reporting

• Analyse data concerning business activities within RAF. Provide suggestions for improved performance and efficiencies.
• Collect data from different business units and maintain data collection systems. Suggest other strategies that optimize statistical efficiency and quality.
• Suggest improved/ enhanced RAF processes and systems based on analytic outcomes.
• Conduct research activities and analysis to come up with business solutions.
• Keep up-to-date with advancements in the business analytic field.
• Provide outcomes to the Senior Business Analyst if anomalies and discrepancies are found.

Business Process Improvement

• Use of tools to enable continuous process improvement within the RAF.
• Analyse and improve business processes.
• Implementation of process maps, flow diagrams and related documentation for redesigned processes.
• Collaborate with systems developers within RAF to align system functions and set-up with optimized business processes and ensure both business and technical suitability.
• Conduct thorough diagnosis of business processes and operations, document and present recommendations and provide detailed assessment of cost, benefits and risks.

Reporting

• Aid in the development of functional reporting systems, for management, project or performance reporting.
• Ensure regular and periodic reports are sent to the Manager for review and submitted as and when required to provide progress updates and/or inform management decisions.
• Development of proposals, briefings, presentations, reports, and other documentation and providing management information both verbally and in report format.

Stakeholder Management

• Maintain proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.
• Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Presentation of data findings in an easy-to-read and understandable format.

Qualifications and Experience

• Bachelor's Degree/ Advanced Diploma in Information Systems/ Business Analysis/ Business Management, /Data Modelling / Statistics related qualification.
• Relevant 5-7 years' experience in a business analysis environment.