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  • Posted: Aug 1, 2022
    Deadline: Not specified
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    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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    Specialist, Business Support, Salesforce

    To provide first and second line technical support to stakeholders, troubleshooting and resolving defined requests ranging from user management to more complex requests by conducting analysis, diagnosis and resolution of technology related problems, ensuring service stability.

    QUALIFICATIONS

    • First Degree in Information Technology
    • Salesforce Certification
    • 8-10 years production support experience including working from a support queue managing SLAs and working with end users
    • Proven ability to design and implement new processes and facilitate user adoption

    ADDITIONAL INFORMATION

    Behavioural Competencies:

    • Exploring Possibilities
    • Providing Insights
    • Adopting Practical Approaches
    • Developing Expertise
    • Examining Information

    Technical Competencies:

    • IT Programme Management
    • Service Management Processes
    • IT Applications
    • Stakeholder Management
    • Incident and Problem Management

    Method of Application

    Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply

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