Specialist: Configuration Management at SITA SOC (Ltd)

Key Responsibility Areas 

• Implementation of ITIL Life Cycle stage (Service Transition) relevant to Service Asset and Configuration Management for services provides to government thereby ensuring that risks to services as a result of IT changes are effectively managed in order to provide excellent service delivery. 
• Define and implement specifications for the CMDB (Configuration Management Database). 
• Receive change information and update the CMDB. 
• Plan and Manage Configuration Management audits. 
• Manage Configuration status accounting.  

Qualifications and Experience 

• Minimum: 3-Year Diploma / Degree in Computer Science, Information Technology / NQF level 6 
• Experience: 3 – 5 years’ experience in Service Management principles related to Service Asset and Configuration Management good practice methodologies, including: Experience in implementation and application of Service Asset and Configuration Management process and supporting technologies (ITIL, Cobit, ISO). Experience of working in a team and involvement in project management delivery concepts. Experience in dealing with customers.