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  • Posted: Jul 30, 2021
    Deadline: Not specified
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    Vodacom Group Limited (Vodacom) is an African mobile communications company providing voice, messaging, data and converged services to over 61 million customers. From its roots in South Africa, Vodacom has grown its operations to include networks in Tanzania, the Democratic Republic of Congo, Mozambique, and Lesotho and provides business services to customer...
    Read more about this company

     

    Specialist: Customer Acquisitions

    Role Purpose:

    • To effectively manage the implementation of new products, processes and services affecting the customer acquisition process; and effectively manage IT and non-IT projects impacting the Customer Acquisition functional area. 

    Your responsibilities will include:

    • To facilitate, manage and implement IT and business projects impacting the customer acquisition process
    • To provide strategic input into any projects impacting Customer Acquisition and Credit & Risk
    • To facilitate the resolution of IT support issues affecting Customer Acquisition systems and processes
    • To assist in user acceptance testing of new IT and business solutions implemented in the Customer Acquisition functional area
    • To generate relevant management reports and to interpret information contained herein, in order to make proactive recommendations to management with regards to business opportunities for overall business improvement
    • Participate in project planning and prioritization in conjunction with central demand.
    • Participate as the liaison: credit business partner between sales, external vendors and other functional area’s within Vodacom.
    • To ensure the proper SDLC and project management methodologies are followed in providing solutions to the functional area.
    • To engage with management within Vodacom and external parties on IT and business projects impacting the customer acquisition process.
    • To manage business relationships with customers and suppliers pertaining matters relating to customer acquisition processes.

    The ideal candidate for this role will have:

    • Matric essential
    • Relevant  degree / diploma in the field of Business Analysis OR at least 4 years working experience in the telecommunications industry
    • At least 2 years working in an environment similar to Customer Acquisitions or Credit and Risk;
    • At least 4 year Technical Business Analysis experience 
    • At least 3 years working with SQL or  similar database query tools
    • Highly competent in working with data (i.e. programming knowledge of SAS/SQL/Python)
    • Excellent communication skills, oral and written 
    • Flexibility and problem handling and solving ability
    • Demonstrate excellent written and verbal communications skills
    • Knowledge of CSS, Eppix, MII Dealerweb, FastTrack and DV360
    • Effective stress management
    • Effective time management
    • Ability to influence people at higher levels into understanding and accepting concepts
    • Ability to effectively collaborate with internal customers
    • Presentation skills
    • Overall accuracy

    Method of Application

    Interested and qualified? Go to Vodacom on careers.vodafone.com to apply

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