Job Vacancies at Vodacom

Role Purpose

• The primary responsibility of this role is to oversee the effective resolution of IT system and process defects from cradle to grave with the secondary responsibility of the implementation of new products, processes and services affecting the customer acquisition process; and effectively manage IT and non-IT projects impacting the Customer Acquisition functional area. 

Your responsibilities will include:

• To implement, monitor, oversee and resolve bugs and defect queries found within the Customer Acquisitions functional area
• Provide root cause analysis on IT and business process defects, in collaboration with internal and IT stakeholders
• Development of SQL reports in order to monitor post implementation results and to assist with the ongoing business reporting requirements
• To perform standby duties for pre and post deployment validation and sanity checks during IT Customer Acquisition deployments
• To facilitate and implement IT and business projects impacting the customer acquisition process
• To provide strategic input into any projects impacting Customer Acquisition and Credit & Risk
• To facilitate the resolution of IT support issues affecting Customer Acquisition systems and processes
• To assist in user acceptance testing of new IT and business solutions implemented in the Customer Acquisition functional area
• To generate relevant management reports and to interpret information contained herein, in order to make proactive recommendations to management with regards to business opportunities for overall business improvement
• Participate in project planning and prioritization in conjunction with central demand.
• Participate as the liaison: credit business partner between sales, external vendors and other functional area’s within Vodacom.
• To ensure the proper SDLC and project management methodologies are followed in providing solutions to the functional area as well as drafting and development of business reporting for monitoring purposes
• To engage with management within Vodacom and external parties on IT and business projects impacting the customer acquisition process.
• To manage business relationships with customers and suppliers pertaining matters relating to customer acquisition processes.
   

The ideal candidate for this role will have:

• Matric essential.
• ITIL foundation.
• Advanced SQL/SAS or Python.
• Relevant  degree / diploma in the field of Business Analysis OR at least 4 years working experience in the telecommunications industry.
• At least 2 years working in an environment similar to Customer Acquisitions or Credit and Risk.
• At least 4 years of operational/application support experience with 3 years of technical Business Analysis experience.
• At least 3 years working with SQL or  similar database query tools.
• Reporting writing with SQL experience.
• Business analysis experience (SDLC).
• Microsoft Office Applications expert knowledge of Excel.
• Knowledge of Vodacom products and services.
• Knowledge of Customer Acquisition systems and business processes.
• Understanding of technical/IT business solutions.
• Communicate effectively  to both internal and external collaborators.
• User acceptance testing experience.
• End user training experience.
• Project and / or programme management experience.
• Knowledge in Credit and Risk best practice.
• Track record of successful project management and implementation (within Vodacom an added advantage).

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Role Purpose:

• To assist the compliance function in ensuring that Vodacom Group and its subsidiary companies are compliant with all applicable laws, regulations and rules; and all company policies, codes and standards; by providing assurance that effective and efficient controls, systems and processes are in place to manage risks and address applicable requirements.
   

Your responsibilities will include:

Conducting audits/reviews efficiently and effectively in accordance with the audit and review plan to identify and report on significant legal control weaknesses within the Company.  

This includes audit and review planning, preparation, execution and reporting.

• Identifying good business practice across Vodacom, Vodacom subsidiaries and International African Companies.
• Identifying, recommending and implementing operational improvements to the legal compliance review processes.
• Clearing audit and review findings and closing out of audit actions with all levels of management in the organization.
• Prioritise and analyse laws and regulations applicable to the Vodacom group of companies including all African operations 
• Identify and test controls to ensure compliance with legal requirements.
• Monthly and quarterly operational reporting.
• Stay up to date with developments in the legal and regulatory and governance environment and keep abreast of new policies and legislation as well as changes to existing legislation.
• Perform compliance risk assessments.
• Preparation of reports to various audit, risk and compliance committees.
• To undertake special projects as required.
• Travel into Africa is a critical requirement of this role.

The ideal candidate for this role will have:

• Matric or SAQA accredited equivalent qualification (Essential).
• Audit and/or Legal qualification required (NQF 7 equivalent) (Essential).
• Minimum of 5 years auditing Legal compliance experience with focus on financial services.
• Telecommunication experience (Advantageous).
• Legal compliance auditing with focus on financial services.
• General knowledge of the South African Legislative System.
• General governance knowledge and King 4 Code of Corporate Governance familiarity.
• Proficient in Word, Excel and PowerPoint.
• Compliance experience with focus on financial services.
• A track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications.

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Role Purpose:

• To effectively manage the implementation of new products, processes and services affecting the customer acquisition process; and effectively manage IT and non-IT projects impacting the Customer Acquisition functional area. 

Your responsibilities will include:

• To facilitate, manage and implement IT and business projects impacting the customer acquisition process
• To provide strategic input into any projects impacting Customer Acquisition and Credit & Risk
• To facilitate the resolution of IT support issues affecting Customer Acquisition systems and processes
• To assist in user acceptance testing of new IT and business solutions implemented in the Customer Acquisition functional area
• To generate relevant management reports and to interpret information contained herein, in order to make proactive recommendations to management with regards to business opportunities for overall business improvement
• Participate in project planning and prioritization in conjunction with central demand.
• Participate as the liaison: credit business partner between sales, external vendors and other functional area’s within Vodacom.
• To ensure the proper SDLC and project management methodologies are followed in providing solutions to the functional area.
• To engage with management within Vodacom and external parties on IT and business projects impacting the customer acquisition process.
• To manage business relationships with customers and suppliers pertaining matters relating to customer acquisition processes.

The ideal candidate for this role will have:

• Matric essential
• Relevant  degree / diploma in the field of Business Analysis OR at least 4 years working experience in the telecommunications industry
• At least 2 years working in an environment similar to Customer Acquisitions or Credit and Risk;
• At least 4 year Technical Business Analysis experience 
• At least 3 years working with SQL or  similar database query tools
• Highly competent in working with data (i.e. programming knowledge of SAS/SQL/Python)
• Excellent communication skills, oral and written 
• Flexibility and problem handling and solving ability
• Demonstrate excellent written and verbal communications skills
• Knowledge of CSS, Eppix, MII Dealerweb, FastTrack and DV360
• Effective stress management
• Effective time management
• Ability to influence people at higher levels into understanding and accepting concepts
• Ability to effectively collaborate with internal customers
• Presentation skills
• Overall accuracy

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Role Purpose:

• To supervise and conduct knowledge management on the operational systems.

Your responsibilities will include:

• Act as a technical consultant for fraud investigations.
• To manage and lead fraud related projects within the Vodacom Markets. 
• To analyse telecoms fraud cases as presented by fraud management systems (G2 / MDF / FRAMS & Insight).
• Define and document the user requirements for fraud management system.
• Detect Mobile Money and related frauds by running and automating exceptional data queries.
• Identify and implement best tools for fraud detection  and investigations.
• Proactively involved in identifying exposures to GSM & Mpesa fraud within Vodacom Group.
• Provide support and improve internal and external stakeholders.
• Responsible for creation of alert, patterns, rating plans and configurable parameters within FMS (Fraud Management Systems).
• Responsible for user acceptance testing (UAT) on any changes and upgrades on FMS.
• Compile monthly / quarterly reports as need arise.

The ideal candidate for this role will have:

• A three year Degree or Diploma in Information Systems/ Business Analysis/ GSM / Mobile Money Forensic Analysis is relevant.
• At least five  years’ experience in telecommunication, of which three years needs to be in information/fraud System is essential and advanced SQL Knowledge.
• Telecommunication knowledge/risk.
• Fraud Management Systems / Advanced SQL knowledge.
• Analyst Notebook and I Base User.
• G2 / MDF (Applicable Mobile Money Platforms / Data feeds).
• Fraud Report Writing.
• ETL – Extract, Transform and Load.
• AI / ML (Artificial Intelligence / Machine Learning).
• Analytical Communication.
• Interpersonal.
• Problem Solving.
• Stress Management.
• Time Management.

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Role Purpose:

To manage the Corporate Key VGE Vodacom Business credit collection portfolio and ensure that the accounts are paid when due. 

Your responsibilities will include:

• Ensure 100% of all KPI targets are met in line with C&R policies.
• To minimize bad debt. 
• To ensure query resolution.
• To follow up on non-payments.
• To liaise with 3rd parties to resolve account disputes involves meetings and negotiation with CEO’s and IT Managers. 
• Ensure monthly billing and reports are sent out timeously.
• Manage speedy dispute resolution.
• Daily coding of the bank statement.
• To maintain and continue building relationships with customers.
• Attend client meetings when required.
• Ensure that all collection targets and KPI’s are met.
• Allocation of client payments.
• Risk management.
• Approval of new business for existing clients.

The ideal candidate for this role will have:

• Matric - essential.
• Diploma in Credit Management would be an advantage.
• 2-5 years of Credit control experience. 
• 1 Year Financial reconciliation experience.
• Experience in forex Exchange.
• Experience in dealing with 3rd Parties to resolve account disputes. 
• Experience in dealing with EHODS, Exec Heads & other key stakeholders.
• Corporate credit. 
• Intensive reconciliation and allocation on large accounts Large book values in excess of 80 Million.
• MS Excel advanced. 
• Eppix.
• Converged Business knowledge. 
• Microsoft office.
• Morpheus II.
• Interpersonal skills 
• Negotiation skills (ability to liaise with CEO’s, FM’s and IT Managers,Executive heads of Departments Local and International).
• Excellent communication skills. 
• Driver’s license essential (own Car).
• Attention to detail .

Analytical and investigative mind.
Must be able to perform complex account reconciliation.

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Role Purpose

The Cloud DataOps Engineer role based within the Technology Business Unit.

• The Cloud DataOps Engineer is to be a cross-functional person responsible for preparing data ingestion pipelines, implementing monitoring and defining and implementing data quality mechanisms. This includes automating data monitoring, alerting, and checking across various stages of data transformation and projection. As well as ensuring effective data quality controls are inherent in the data ingestion patterns and data governance to serve quality and trusted data to our customers. Additionally, support and maintain production data pipelines.

Your responsibilities will include:

• Perform and prepare multiple data platforms to integrate data, be responsible for data quality control, and formulate data integrity solutions.
• Implement proactive monitoring, alerting, trend analysis, and robust applications.
• Implement and comply with the data governance policy and related controls across multiple data platforms. 
• Implement data reporting and execute data QC applications/systems.
• Contribute to enhancing and improving ETL processes and data ingestions across multiple platforms. 
• Work effectively on an Agile team and collaborate well with your other team members.
• Provide support to other teams if any optimization or the troubleshooting on the performance of the application to avoid errors.
   

The ideal candidate for this role will have:

• Matric / Grade 12 essential 
• 3 Year diploma / degree in Computer Science, Data Analytics, Data Science or related field essential 
• 3+ years of overall IT experience with Big Data, Advance Analytics, Data Warehousing and Business Intelligence
• Relevant Cloud experience
• Relevant cloud certification at professional or associate level would be advantageous. 
• Solid experience in building batch and stream data pipelines.
• Agile exposure, Kanban or Scrum

Core competencies and knowledge:

• In-depth knowledge of data as a product & Information best practices.
• Intermediate to advanced level experience in designing, building and managing data pipelines for batch and streaming applications
• Experience with performance tuning for batch based applications like Hadoop, including working knowledge using Nifi, Yarn, Hive, Airflow and Spark.
• Experience with performance tuning streaming based applications for real-time data processing using Kafka, Confluent Kafka, AWS Kenesis, GCP pub/sub or similar
• Working experience within the ML and Analytics lifecycle capabilities such as Data Pipelines, Data Processing, Data Storing, Model Lifecycle, Data Operations, Data Management & Data Governance.
• Experience in using a wide range for data tools such as Hadoop, Spark, Hive, Cassandra, Airflow, Kafka, Flink, AWS services, GCP Services, etc.
• Working experience with Cloud platforms such as OpenShift, AWS and GCP.
• Working experience with CI/CD.
• Java and Python programming 

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Role Purpose

The Product Owner Life and Funeral based within Vodacom Financial Services.

Role purpose: 

• The Product Owner owns the Life & Funeral Products end to end, from product design, development, monitoring, financial results and KPIs
• The Product Owner represents the business stakeholders and is the voice of the customer guiding individual DevOps teams, responsible for ensuring that the delivery team delivers value to the business according to the outcome vision
• This role is responsible for the definition of customer-centric items or user stories from the capability/feature roadmap, ranking and prioritizing them, and adding them to the team backlog
• This role will work closely with the Release Train Engineer/Agile Programme Manager and Scrum Master in coordinating day to day activities such as sprint planning, retrospectives and other agile functions to ensure collaboration and effective delivery of user stories against commercial milestone objectives
• Product owner works to Agile principles, and will be responsible for the prioritization and delivery of the backlog of change initiatives to maximize business benefit of the products and features we offer. The rote works closely with the team to develop user stories, acceptance criteria and full business benefits, and convey the vision onwards to our in-house Scrum teams, or, where required, to our Offshore development partners
• Working with the actuarial team on product development and pricing
• Supporting the sales team for distribution of the Life and Funeral products
• Commercial negotiations with partners
• Deep understanding and ownership of the Life and Funeral product profit and loss statement
   

Your responsibilities will include:

• Own product end to end from design, development and results monitoring
• Own, drive, and focus the team on delivery of business value and content
• Develop and define user stories / items and acceptance criteria from the feature and capability roadmap
• Rank and prioritize user stories / items and add them to the team backlog for sprint development, conveying a clear vision of what is required to be built
• Approve the final release plan and accept all deliverables against defined user stories and acceptance criteria
• Analyse and report delivery risks and opportunities, and engage stakeholders for communications and decision-making
• Participate in retrospectives to identify improvement opportunities
• Acts as single point of business contact for the DevOps team
• Manage the financial plan for the delivery team, providing forecasts
• Deliver on KPIs for the Life and Funeral products
   

The ideal candidate for this role will have:

• Experience in Long Term Insurance product development and implementation
• Excellent problem solving skills, with the ability to minimize overhead tasks for the team and manage interdependences with other teams
• Excellent relationship building and influencing skills, with the ability to foster an inclusive team culture
• Excellent business acumen and understanding of the role of the capability in contributing to business value
• In-depth understanding of both the current Telecommunications and digital. services market and emerging business and technology trends
• A strong customer-centric focus, with an entrepreneurial mindset Ability to function with a high degree of autonomy
• Strong financial management skills and acumen
• Strong time-management skills, with the ability to juggle multiple balls, and comfortable working under pressure 
• Excellent verbal and written communications and collaboration skills, with the ability to work closely with the delivery team to deliver user stories 
• Flexible with planning and work estimation, managing and empowering the team (without needing to micromanage), able to continuously balance between the customer and commercial needs 
• Digital/software product ownership in large scale environments
• User story definition and refinement 
• Expertise in Agile software development environment and methods
• Market research, design thinking, and lean start-up methods; business modelling
• Customer experience design of digital products and services
• Analytics / AB / multivariate testing and related tools
• Data-driven decision making

Must have technical / professional qualifications: 

• Newly or nearly qualified Actuary (FASSA, FIA) 
• Bachelor’s Degree in Actuarial Science, Computer Science, Information Systems, Business Administration, Engineering or other related field
• A total of eight or more years experience of which at least three or more years is in the successful delivery in Product Ownership (or equivalent role) across full product lifecycles and financial aspects of the product
• Experience in successfully Leading and mentoring agile / DevOps teams in Large multi-team environments
• Experience in agile methodologies, such as Scrum, Kanban, Extreme Programming (XP), Test Driven Design and Behavioural Driven Design
• Experience in successful delivery against financial / resource constraints
• Experience in the use of analytics and AB / multivariate testing
• Experience with requirements definition and use case modelling
• Professional experience and knowledge of the Telecommunications industry strongly preferred