Specialist: Customer Monitoring at Absa Group Limited (Absa)

Job Summary

• To support and optimize automated transaction monitoring systems using relevant data and analytical tools, while having a firm understanding of the financial crime regulatory environment.

Job Description

Stakeholder Engagement and Relationship Management:

• Build and maintain relationships with internal and external stakeholders, including Corporate and Investment Banking (CIB), Retail, Relationship, Business Banking, and Product Solutions Clusters.
• Collaborate with Absa Regional Operations (ARO) Money Laundering Reporting Officers (MLROs), technology teams, and project teams to enhance team effectiveness.

Optimization of Systems and Processes:

• Implement capabilities for ongoing optimization of NetReveal rules, focusing on measurable improvements (e.g., false positives, conversion rates).
• Create dashboards for alert generation and SLA tracking to support data-driven decision-making.
• Ensure all processes within the Customer Regulatory Reporting and Support team are documented and formalized.

Regulatory Compliance and Reporting:

• Map transaction codes to ensure compliance with regulatory requirements, including periodic updates and confirmations by relevant countries.
• Provide accurate and timely responses to regulatory information requests.
• Support Assurance and Audit teams by supplying requested information promptly.

Efficiency Improvements:

• Deliver tangible improvements in efficiencies within the Customer Monitoring and Review team.
• Implement a streamlined process for managing change requests, ensuring all requests are logged, approved, and implemented effectively.

Issue Management and Troubleshooting:

• Perform troubleshooting for incidents and escalate issues when necessary.
• Maintain service level agreements (SLAs) with stakeholders to ensure accountability.

Collaboration with External Vendors and Stakeholders:

• Engage with third-party suppliers/vendors to enhance the effectiveness and efficiency of the team.
• Fully embed available tools and systems to improve operational effectiveness.

Proactive Ownership and Innovation:

• Take initiative in managing Intelligence and Surveillance (I&S) responsibilities.
• Drive innovation and implement enhancements that optimize team processes and outputs.

Experience Required

• Experience in building, creating, and maintaining transaction monitoring rules, with hands-on transaction monitoring experience considered a strong advantage
• Strong knowledge of AML regulations, compliance frameworks, and financial crime typologies.
• 3 - 5 Years Experience with AML transaction monitoring systems (e.g., NetReveal).
• 3-5 Years experience years in business process optimization roles (beneficial)
• Knowledge of data analytics would be highly advantageous
• Solid understanding of financial crimes, including money laundering, terrorist financing, and fraud schemes
• Proficiency in managing financial crime systems, including transaction monitoring software
• Strong analytical skills with the ability to interpret complex data and identify patterns indicative of suspicious activities
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors
• Proven ability to thrive in a fast-paced environment, managing multiple priorities and deadlines effectively

Education

• Bachelor`s Degrees or Diploma: Computer Science, Information Technology, or related
• Certificate in Power BI

Education

• Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)