Core purpose of the Job
To create content that shares MTN’s story and vision, promotes our evolving brand among employees and other internal stakeholders, and makes an impact across employee communication and engagement platforms, with emphasis on digital channels. Engagement & Internal Communication is a key function in MTN Group HR, accountable for global internal communications in the organisation and responsible for successful delivery of employee engagement initiatives in Manco South Africa.
As a team member in the function, the Specialist is responsible for providing execution support of:
- Global Internal communication and branding framework, toolkits, and enablers
- Delivering employee engagement agenda for Manco
- Delivering digital content for internal platforms
The Specialist, Engagement & Internal Communications reports to the Consultant: Engagement and Internal Digital Content. The position interfaces with the Opco community, Regional Talent Partners, Manco Business Talent Partners, Global Employee Experience function and other Global HR expertise verticals, Manco departments, as well as business and HR leadership.
Key Performance Areas
The Specialist: Engagement and Internal Digital Content will be accountable to achieve the following objectives:
Governance
Strategic Meetings
- Provide input into strategic meetings when required
- Provide input to enterprise-wide transformation initiatives when required
- Provide input to and ensure adequate risk mitigation and controls
- Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
- Provide input into the preparation of proposal on change initiatives SLA, policies, and procedures
Escalations
- Manage and resolve escalations that have impact on critical path of service delivery
- Escalate issues that will result in significant time, scope, employee/client, or cost impact if not resolved
Functional Tactical
- Provide input into all projects initiated (internal or global)
- Provide input in establishing project objectives, targets and budgets for the Engagement and Internal Communication function
- Identify and document key risks, issues and dependencies and set mitigation actions
- Ensure adherence to budgets
- Prepare documentation required for sign-off / decision making regarding tactical changes
Performance
- Ensure execution in alignment with the functional strategy
- Provide input into the SLA approval and exception performance review
Reporting
- Report on a periodic basis to the reporting manager relating to progress made within the function and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects, as required
Operational Delivery
Manco Employee Engagement
- Assist in the identification of high impact technologies, platforms, and channels to support internal communications, with the objective of improving reach, influence, and acceptance of their respective work products
- Assist in customisation and deployment of global engagement plans, programmes, and initiatives at Manco
- Identify employee motivation factors and advise management on relevant engagement drivers, to help design effective engagement programmes for Manco
- Track adherence to engagement principles and adoption of engagement programmes, and develop corrective actions for non-compliance
- Monitor effectiveness of various channels and provide recommendations on high-impact channels that may be used to engage with employees at Manco (including but not limited to digital-enablers, platforms, mobility, and social media channels)
- Create and update the employee engagement calendar for Manco, in alignment to global engagement calendar
- Assist in hosting/coordinating/facilitating events, programmes, interventions, and communications for employee engagement initiatives in Manco
- Assist in the conceptualisation and deployment of internal communication interventions to improve participation in the Global Pulse Survey/Group
Gmail
Yahoomail