Specialist Fault Management - Cape Town at Vodafone Global Enterprise

Role purpose:

• Establish and maintain event, incident and problem management processes for Financial Services & IT Operations in Africa Service Operations Centre (ASOC) Fault Management across Vodacom OPCOs.

Your responsibilities will include:

• To provide level 2 technical support to monitoring team
• Onboard new services.
• To plan, deploy and maintain Service Operations automations
• To apply service management tools effectively toward fault diagnosis and resolution
• To notify and escalate major incidents as per the fault handling and escalations procedures
• To liaise with internal and external teams toward fault resolution
• To continually evaluate and improve existing processes and systems
• To analyse and report on routine and ad hoc investigations
• To keep up to date with changes and evolving FinTech & IT architecture
• To display awareness of various functional areas and key support personnel

The ideal candidate for this role will have:
Technical / Professional Qualifications:

• Certification in Information Technology / Computer Science / Electrical Engineering 
• Information Technology Infrastructure Library (ITIL) certification will serve an advantage.
• 3 – 5 years experience in IT Operations

Core competencies, knowledge, and experience:

• Fintech products and services
• Strong experience in digital (web, mobile, app) platform technologies.
• Experience IT infrastructure and applications support.
• Solid interest and aptitude for and experience with critical, complicated analytical work and creative thinking.
• Application support and service management
• Service management
• Telecommunications technology
• Information Systems essentials
• Application Performance Monitoring
• Event and Incident data analysis essential