Specialist - Functional Analyst.MTN Software Solutions at MTN

Job Description

• Translate business requirements into clear, well-defined functional specifications that guide development and solution design.
• Collaborate with business and technical teams to ensure proposed solutions meet functional needs and align with project goals.
• Support testing activities, including test case development, defect tracking, and validation of functional requirements.
• Maintain up-to-date documentation of system features, processes, and user guides to support ongoing business and technical use.
• Facilitate workshops and stakeholder discussions to clarify requirements, capture feedback, and align expectations.
• Assist in system configuration and user acceptance testing (UAT) to ensure solutions are user-ready and fit for purpose.
• Contribute to continuous improvement efforts by identifying opportunities to optimize business processes and enhance system usability.

Responsibilities

• Collaborate with commercial, technical, and operational teams to gather, analyze, and document end-to-end functional requirements for products, systems, and services.
• Ensure requirements address network provisioning, billing, customer experience, and regulatory compliance needs.
• Drive traceability between business goals and functional outcomes.
• Translate business needs into structured functional specifications and user stories that guide the delivery of telecom platforms
• Align requirements with architectural standards and platform capabilities to support scalability, performance, and customer-centric design.
• Support test planning, functional test case development, and validation activities across system integration and user acceptance testing (UAT).
• Ensure workflows—such as activation, provisioning, billing, and fault management—are validated against functional requirements and customer expectations.
• Act as the functional link between business owners, technical teams, and vendors.
• Facilitate requirement walkthroughs, feedback sessions, and solution reviews to maintain alignment across product, engineering, and operations.
• Translate technical concepts into clear, business-focused language.
• Analyze existing telecom business processes (e.g., order-to-cash, trouble-to-resolve, usage-to-bill), identify inefficiencies, and recommend functional enhancements.
• Support process digitization, automation, and simplification initiatives aligned to service quality, operational efficiency, and customer experience improvement.
• Develop and maintain detailed functional documentation including process flows, feature definitions, use case libraries, and functional change logs.
• Provide ongoing support to internal users during and after system releases, ensuring functional knowledge is effectively transferred and retained.

Qualifications

Education:

• Bachelor’s degree in Information Systems, Computer Science, Business Analysis, or a related field.

Experience:

• 3–5 years of experience as a Functional Analyst in a related role within the telecommunications or technology sector.

Skills:

• Hands-on experience in analysing and documenting business and functional requirements
• Proven experience supporting the full software development lifecycle (SDLC) in Agile or hybrid environments, including backlog grooming, sprint planning, and testing support.
• Exposure to key telecom business processes such as Order-to-Cash (O2C), Usage-to-Bill, Customer Onboarding, Fault Management, or Churn Prevention.
• Experience working with cross-functional teams
• Experience using tools such as JIRA, Confluence, Visio, Azure DevOps, or similar for requirement tracking and documentation.
• Prior involvement in User Acceptance Testing (UAT) and support for system integration and functional validation activities.
• Demonstrated ability to gather insights from stakeholders, translate them into system requirements, and support the delivery of customer-centric telecom solutions.

Apply Before: 07/12/2025