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Job Description

• Translate business requirements into clear, well-defined functional specifications that guide development and solution design.
• Collaborate with business and technical teams to ensure proposed solutions meet functional needs and align with project goals.
• Support testing activities, including test case development, defect tracking, and validation of functional requirements.
• Maintain up-to-date documentation of system features, processes, and user guides to support ongoing business and technical use.
• Facilitate workshops and stakeholder discussions to clarify requirements, capture feedback, and align expectations.
• Assist in system configuration and user acceptance testing (UAT) to ensure solutions are user-ready and fit for purpose.
• Contribute to continuous improvement efforts by identifying opportunities to optimize business processes and enhance system usability.

Responsibilities

• Collaborate with commercial, technical, and operational teams to gather, analyze, and document end-to-end functional requirements for products, systems, and services.
• Ensure requirements address network provisioning, billing, customer experience, and regulatory compliance needs.
• Drive traceability between business goals and functional outcomes.
• Translate business needs into structured functional specifications and user stories that guide the delivery of telecom platforms
• Align requirements with architectural standards and platform capabilities to support scalability, performance, and customer-centric design.
• Support test planning, functional test case development, and validation activities across system integration and user acceptance testing (UAT).
• Ensure workflows—such as activation, provisioning, billing, and fault management—are validated against functional requirements and customer expectations.
• Act as the functional link between business owners, technical teams, and vendors.
• Facilitate requirement walkthroughs, feedback sessions, and solution reviews to maintain alignment across product, engineering, and operations.
• Translate technical concepts into clear, business-focused language.
• Analyze existing telecom business processes (e.g., order-to-cash, trouble-to-resolve, usage-to-bill), identify inefficiencies, and recommend functional enhancements.
• Support process digitization, automation, and simplification initiatives aligned to service quality, operational efficiency, and customer experience improvement.
• Develop and maintain detailed functional documentation including process flows, feature definitions, use case libraries, and functional change logs.
• Provide ongoing support to internal users during and after system releases, ensuring functional knowledge is effectively transferred and retained.

Qualifications

Education:

• Bachelor’s degree in Information Systems, Computer Science, Business Analysis, or a related field.

Experience:

• 3–5 years of experience as a Functional Analyst in a related role within the telecommunications or technology sector.

Skills:

• Hands-on experience in analysing and documenting business and functional requirements
• Proven experience supporting the full software development lifecycle (SDLC) in Agile or hybrid environments, including backlog grooming, sprint planning, and testing support.
• Exposure to key telecom business processes such as Order-to-Cash (O2C), Usage-to-Bill, Customer Onboarding, Fault Management, or Churn Prevention.
• Experience working with cross-functional teams
• Experience using tools such as JIRA, Confluence, Visio, Azure DevOps, or similar for requirement tracking and documentation.
• Prior involvement in User Acceptance Testing (UAT) and support for system integration and functional validation activities.
• Demonstrated ability to gather insights from stakeholders, translate them into system requirements, and support the delivery of customer-centric telecom solutions.

Apply Before: 07/12/2025

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Job Description

• Enable the delivery of high-performing Agile teams by coaching on Scrum principles, resolving systemic impediments, and fostering a culture of continuous improvement and accountability.
• Ensure consistent alignment with enterprise Agile frameworks, supporting teams and stakeholders in applying best practices at scale to achieve strategic delivery goals.
• Strengthen cross-functional collaboration by promoting transparency, managing complex dependencies, and guiding inter-team coordination across value streams.
• Uplift Agile maturity across teams, mentoring Scrum Masters and team members to improve delivery capabilities and sustain Agile excellence.
• Champion customer-centric delivery, ensuring team outputs align with business priorities and contribute to measurable customer and stakeholder value.
• Contribute to program and portfolio-level planning, supporting the successful delivery of initiatives within scope, time, and quality standards, while influencing continuous improvement across the broader Agile ecosystem.

Responsibilities

• Facilitate and optimize scaled Agile events across multiple squads, ensuring consistent alignment with the chosen Agile framework
• Guide teams and stakeholders in applying Agile principles effectively at scale.
• Establish and evolve transparent metrics and reporting practices to measure team and program-level delivery performance.
• Use data to drive conversations, identify systemic impediments, and enable informed decision-making across leadership and delivery teams.
• Coach teams, Scrum Masters, and stakeholders to deepen their Agile mindset and improve execution maturity.
• Contribute to the development and delivery of learning materials, Agile playbooks, and improvement initiatives that foster a culture of continuous improvement.
• Champion team health and psychological safety, ensuring that teams are empowered, collaborative, and resilient.
• Act as a trusted facilitator and coach to help teams navigate conflict, sustain motivation, and build high-trust working relationships
• Facilitate alignment between Product Owners, cross-functional teams, and business stakeholders to manage complex backlogs and dependencies.
• Ensure that team outputs are consistently aligned with broader business priorities and program goals.
• Influence Agile adoption and practice beyond team level by participating in Communities of Practice, scaling initiatives, and Agile transformation programs.
• Act as a cultural ambassador for Agile ways of working, driving shared accountability for delivery excellence across the organization.

Qualifications

Education:

• Bachelor's degree (BA/BS) in Computer Science, Information Systems or related field preferred   
• Relevant Agile and Scrum Master Certifications

Experience:

• At least 5-8 years of experience working in software development teams  
• Experience in implementing Agile methods or frameworks within an organization.

Skills :

• Effective communication and share information with team members and stakeholders.
• Understands how to interpret and share team progress data (e.g., velocity, burndown charts).
• Team support and coaching mindset – Encourages growth and maturity without direct authority; supports the team’s autonomy.
• Collaboration and interpersonal skills – Builds strong working relationships across teams, roles, and departments.
• Support teams through change and evolving priorities.
• Time and task management

Apply Before: 07/12/2025

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Responsibilities

Sales Strategy Development and Alignment

• Lead the design and continuous refinement of the Group sales strategy, ensuring alignment with overall business objectives and market dynamics across OpCos.
• Proactively monitor and analyse market trends, competitive challenges, and technological advancements across our footprint and globally to identify potential opportunities and threats
• Work closely with Group Commercial, Marketing, and Technology teams to translate commercial strategy into executable sales plans for different markets.
• Benchmark and analyse best-in-class global and regional sales practices to inform strategy design.
• Translate the Group Strategy into a clear and actionable roadmap with defined KPIs and milestones for in-country execution
• Ability to use data analytics tools to inform sales strategy, segment targeting, and performance interventions.

OpCo Engagement and Support

• Act as the Group liaison for sales capability development and performance optimization across all OpCos.
• Coordinate structured engagements with OpCo sales leaders to assess execution gaps and support local strategy refinement.
• Drive implementation of localization of group strategies to reflect customer, competitive and regulatory nuances of each market.

Capability Development and Enhancement

• Design and deploy group-wide sales capability playbooks and frameworks including tools, processes, and performance standards.
• Oversee the rollout of digital sales platforms, CRM tools, and automation initiatives to drive frontline productivity and customer engagement.
• Act as a central point of expertise, developing and disseminating group-wide best practices, frameworks and key capabilities across all Opcos.

Sales Transformation and Innovation

• Drive transformation initiatives to modernize the sales function, including migration to omnichannel models and integration of digital sales capabilities.
• Pilot innovative sales models tailored to underserved, hyper-competitive and high-growth customer segments.
• Collaborate with technology and product teams to enable the commercialization of new services and offerings.

Governance, Compliance and Stakeholder Engagement

• Ensure all sales-related activities comply with group policies, local regulations, and ethical standards.
• Lead the development of standardized sales operating procedures, KPIs, and incentive structures across the Group.
• Present strategy updates and performance reviews to Group Executives, Committees and Senior management as required.
• Build strong collaborative relationships with Group and OpCo-level functions including Marketing, Finance, Technology, Customer Experience, and HR.

Qualifications

Education:

• 4 year Bachelor’s Degree in Business, Marketing, Economics, or a related field (Essential)
• Master’s Degree in Business Administration (MBA) or equivalent postgraduate qualification (Preferred)
• Relevant certifications in Strategy, Sales Leadership, or Digital Transformation (Advantageous)

Experience:

• Minimum of 8 -10 years’ experience in commercial strategy, sales transformation, or business development, preferably within a multinational or telecoms/FMCG, with at least 5 years in a strategic or sales leadership role.
• Proven track record in developing and implementing commercial and go-to-market strategies, sales transformation and channel management (retail, distribution, digital), across multiple markets
• Familiarity with data-driven sales performance management, KPI frameworks, commercial reporting tools and dashboards
• In-depth understanding of consumer and business behaviour in Sub-Saharan Africa, including mobile money, prepaid models, data adoption and digital inclusion
• Demonstrated success in capability development, sales enablement, and performance optimization
• Experience working across cross-functional teams including Marketing, Technology, and Finance
• Strong understanding of digital sales platforms, CRM systems, and sales automation tools
• Exposure to working in emerging markets and multicultural environments

Competencies:

• Strategic Thinking: Ability to design and translate high-level commercial strategies into actionable plans
• Commercial Acumen: Strong grasp of sales and marketing dynamics, revenue levers, and competitive positioning
• Analytical Skills: High proficiency in market analysis, benchmarking, and performance evaluation
• Collaboration & Influence: Skilled in engaging and aligning stakeholders across Group and OpCo levels
• Execution Excellence: Focused on operationalizing strategy with clear KPIs, tracking, and performance management
• Digital Fluency: Familiarity with digital tools, omnichannel sales models, and technology-driven innovation
• Change Leadership: Ability to lead transformation initiatives and embed new ways of working across diverse teams
• Communication: Strong written and verbal communication skills, with executive presence and presentation capability

Apply Before: 07/11/2025

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Responsibilities

Customer Query Resolution

• Ensure delivery of CXO objectives in alignment with CXO strategy
• Provide second line support across all MTN channels. This includes all enquiries related to (but not limited to) MTN products & service, VAS, billing & account management, credit control, collections, sales, partner & channel support, customer retentions, MNP, handset collections & delivery, fraud, device & technical enquiries as well as network coverage enquiries
• Acknowledge and resolve all queries received end-to-end providing feedback to both the originating channel and/or the customer within the agreed turn-around-times and set
• service level agreements. Focus on sentiment conversion and customer retention
• Adhere to team and queue designation through work-force-planning and align focus areas to KPI’s for the set timeframe
• Communicate to keep stakeholders informed of actions and finally of resolutions provided. Prepare formal business communication for channel and/or customers once resolution has been achieved
• Assist Branded Channel with Service and Support in store where and when required
• Collaborate with Legal, Brand & Corporate Affairs to sign-off formal communication in cases of potential litigation, brand reputational damage is detected, or contractual disputes are at play
• Record all steps taken on CRM (notes) to ensure the compilation & storage of history as well as compliance
• Collaborate with all key stakeholders (internal & external) to elicit support for effective solutions
• Be a brand ambassador for MTN ensuring a positive image for the brand, maintaining good rapport with customers both internally and externally
• Ensure ongoing knowledge and adoption of all changes related to new and existing products, system, and process to deliver effortless customer experience on every contact
• Use relevant tools to support channel and sales team as well as customers on product, system and process knowledge
• Ensure the consistent delivery of all contracted KPIs (individual, business unit and shared KPIs)
• Meet service quality standards as outlined
• Drive self-service adoption through customer education
• Identify potential threats to brand and execute the brand emergency process timeously
• Provide ad-hoc customer service upskilling and knowledge transfer to sales and channel teams
• Ensure all administration and compliance requirements mandated by the organisation is completed timeously and with relevant quality standards

Operational Processes and Procedures

• Adhere to all PPPs defined for MTN SA, which may cut across functional areas
• Follow the guidelines outlined in the related playbooks, knowledge-based systems, CXO/CX Standard Operating Procedure and communication updates
• Adhere to the CXO Standard Operating Procedure
• Ensure FCR is prioritized only completing or registering queries as resolved when they are resolved end to end
• Attend to queries and needs of internal and external customers as required within set procedures
• Differentiate between different types of customers and apply appropriate policies and procedures (Consider high value customers, influencership levels)
• Ensure that standards are always in place around brand identity when it comes to engagement
• Where possible educate customer on policies, procedures, and standards
• Assist in preventing credit risk and fraudulent activity by following procedures carefully
• Ensure that all administrative procedures are followed

Profit Driving

• Leverage all sales opportunity identified through customer engagement and generate quality leads for our sales teams/partners
• Identify opportunities to sell, cross sell and upsell MTN products on all customer interactions
• Converse & engage with customers around MTN offerings
• Make concerted efforts to retain MTN Customers upon cancellation request
• Recover the service where customers complain about service, product, process issues
• Proactively engage customers on all active planned campaigns
• Proactively educate and inform customers about MTN’s self-help/digital service offerings
• Update customer details (email, contact number) on all customer contacts

Quality Control and Continuous Improvement

• Continually contribute to the improvement of existing processes and procedures to enhance effectiveness, efficiency, and performance
• Analyse situations and take the necessary action to ensure necessary quality is maintained. This includes obtaining first-hand customer information and leverage this to improve
• customer service and support provided, and identifying trends
• Provide insights into
• Assist the business in finding ways to improve service levels. Seek feedback from clients and other stakeholders and continuously seeks ways of improving on quality/process
• and customer service standards.
• Adhere to all continuous improvement and innovation at policy, process and procedural level for social media operations.
• Provide insights on top trends and make recommendations to the CXO Management
• Optimise the opportunities presented by each customer contact to up sell or cross sell products and services
• Ensure resources of time, skills, equipment, and materials are neither wasted nor misused
• When required, provide input into incident reports where legislature and/business rules have not been observed or adhered to, e.g., Fraud & Forensics, Risk & Compliance,
• Legal, Corporate Affairs, Regulatory, etc.

People & Culture

• With input from leader, create personal development plans
• Ensure understanding and alignment of own KPAS and KPIs
• Take ownership of own performance and identify training needs. Have performance discussions with leader
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice
• Establish and build professional and sound relationships with colleagues, customers, and service providers
• Forge relationships throughout the entire service operations division to maintain and improve performance

Qualifications

Education:

• Grade 12
• Minimum of 1-year diploma (or related experience)

Experience:

• Minimum of 2 years’ experience in an area of specialization within Customer Service & Operations or Supporting functions.
• Advantage - Track record of meeting FCR requirements within a customer service environment
• Requires knowledge on: Sales techniques, telephone etiquette, relevant policies and procedures

Apply Before: 07/15/2025

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Qualifications

Education

• 3-year degree equivalent/ 4-year tertiary qualification in Technology Systems (Telecommunication Management / Information Technology) or related
• MBA / Master's Advantageous

Experience

• Team management experience leading 10-15 person cross-functional teams including engineering, product, and delivery functions
• Commercial experience in security sales, pre-sales, or solution architecture with direct customer engagement and revenue accountability
• Worked across diverse cultures and geographies
• Proven track record of successfully launching and managing innovative solutions in a fast-paced environment.
• Proven track record of end-to-end Growth Strategy and P&L Management
• Experience in overseeing cross-functional teams including product development, pre-sales, platform teams, and service delivery, ensuring alignment and collaboration across the entire solution lifecycle.
• Strategic business development background with proven ability to drive innovation, partnerships, and go-to-market strategies
• Enterprise solution expertise in network security, cloud security, or managed security services with focus

Skills

• Sales, Pre-Sales and Customer Engagement
• P&L and Financial Management
• Solution-specific tech proficiency (e.g. AI)
• Multi-disciplinary leadership
• Agile and Lean Methodologies
• OEM certification for the line of business will be advantageous

Apply Before: 07/13/2025

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Responsibilities

Key Activities and Responsibilities

Solution Execution and Strategy Enablement

• Works with the Solutions Sales lead to catalyse the customers’ use of MTN EBU Fixed solutions through targeted Fixed Telecom Vertical scenarios and industry solutions.
• Develop a catalogue of Fixed enabled assets and use cases to develop and augment MTNs’ smart industry solutions in areas that include maintenance, healthcare, logistics, asset tracking, manufacturing, transportation and smart buildings.
• Lead and drive the pipeline for Fixed solutions, owning the overall Fixed sales target.
• Develop an effective network of Fixed eco-system solution sales partners focusing on the requirements of MTNs’ targeted clients and in line with MTNs’ partner strategy.
• Translate these Fixed use cases into compelling pre-sales, RFP and opportunity shaping marketing materials.
• Contribute actively to large deal and proposal processes to increase client understanding of the benefits of Fixed and MTNs’ differentiated ability to deliver.
• Conduct regular capability building sessions with sales teams to help translate business challenges and opportunities into practical Fixed enabled assets and use cases.
• Responsible for solution development and commercialisation, aligning with relevant cross functional teams to deliver accelerated, market relevant propositions in a Minimum Viable product (MVP) mode.

Operational Delivery

• Directly involved in client conversation to shape Fixed opportunities and demonstrate the business benefits.
• Translate these Fixed assets and use cases into compelling pre-sales, RFP and opportunity shaping marketing materials.
• Work closely with Key Account Managers (KAMs) and the Digital/ Industry Advisory team to identify marketable solution priorities and develop a roadmap for target industries and clients.
• Contribute actively to large deal and proposal processes to increase client understanding of the benefits of Fixed, and MTNs’ differentiated ability to deliver.
• Conduct regular capability building sessions with sales teams to help translate business challenges and opportunities into practical Fixed use cases with the use of technical briefings, proof of concepts and architectural design sessions.
• Collaborate with Sales Operations, Forecasting, and Architecture to establish commercial constructs for Fixed solution verticals.
• Identify and articulate business value of Fixed solutions for MTNs’ target customer organisations through demonstrations and storytelling to provide evidence of business value in the customer environment.
• Cultivate strong partnerships with various internal teams and external partners.
• Develop the Fixed portfolio of solutions per priority industry with supporting sales materials.
• Build a catalogue of Fixed solutions assets and use cases, together with the Fixed Architect, that enable business revenue growth, cost efficiencies, risk management or other business benefits for MTNs target, industries and clients.
• Participate in effective interlock processes and ways of work regarding solution development and commercialisation with Industry Advisory, Architecture and other core teams.
• Ensure Fixed solutions/ wire frames/ PoCs are delivered on time, meet business & technical requirements and are within project budget set by the Solution Sales lead for the Fixed unit.

Budget Management/ Cost Control

• Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
• Identify opportunities to generate additional revenue.

Governance, Policies, Procedures

• Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture and Business Line standards defined
• Work in alignment with Group standards, practices, policies and principles.
• Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
• Ensure compliance with SOPs and SLAs and other delivery obligations that directly impact customer experience and OpCo integration.
• Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.

People & Culture Management

• Contribute effectively to develop cross functional solutions.
• Drives ongoing development of self and facilitates development of Fixed communities across the Enterprise Business
• Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
• Identify own as well as functional training needs.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.

Qualifications

Education

• A bachelor’s degree in Computer Science, Electrical Engineering or Information Technology.
• Relevant Certification recommended
• MBA Advantageous

Experience

• At least 8 years of technology and business transformation related experience in sales
• 5-8 years' experience specifically selling or delivering services in a Telecommunications, ICT/Technology, systems implementation or Consulting environment
• 5-8 years’ experience in partnering with business functions to translate business needs into technology solutions
• Ability to analyse complex systems and identify connectivity flaws and vulnerabilities
• Ability to deliver multiple solutions
• Worked across diverse cultures and geographies advantageous.
• Experience working in a medium to large organisation

Skills

• Strong consultative skills & negotiation skills
• Excellent verbal and communication skills
• Possesses flexibility to work in a fast paced, dynamic environment
• Reporting, storytelling & presentation skills
• Strong technical proficiency in Fixed technology

Apply Before: 07/14/2025

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Job Description

Core Purpose of the Job:

• The Manager – Terrestrial Solutions is expected to implement & manage the technology roadmap for Opco FibreCo by aligning and managing the efficient and effective design and planning of passive infrastructure, supporting the roll out, operating a cost effective and future proof infrastructure, delivering excellent quality of service, coverage, and capacity.
• This role will also focus on supporting the Fixed Business Unit Commercial and Pre-sale teams.
• This role is to provide sound technical guidance in the field of specialisation.
• The role is expected to be the go-to expert and play an integral role in setting up the fibre-based infrastructure to deliver products through service orchestration.

Key Performance Areas:

The Manager - Terrestrial Solutions will be accountable to achieve the following objectives:

Strategy Adoption and Implementation

• Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps.
• Participate in the regular review of the functional strategy and roadmap, under oversight of SM Terrestrial & Subsea Infrastructure and GM Planning & Design, to ensure its alignment with the changing dynamics of the internal and external ecosystem.

Operational Delivery

• Manage the design and planning of passive Infrastructure, support the Optical solutions and engagement for International optical Leased Lines, National optical Transit, Backhaul, National & Metro Leased Line, FTTX.
• Input into the management of Fibre assets & capex.
• Oversee team, where applicable, resources and service providers to ensure provision and quality of service and connectivity and to support implementation of changes to support service delivery.
• Accountable for the passive architectural and responsible to the develop of the Fibre Network and supporting Infrastructure environment.
• Support technical implementation of agreed initiatives working with all required parties to ensure successful delivery.
• Assist Group Technology team in deploying optical Infrastructure and assets within the organisation and monitor to ensure that Infrastructure & assets usage, performance & maintenance is as per standards.
• Manage Technology & Network work packages including Fibre network design, underground conduit design, and Fibre splicing design.
• Manage Fibre infrastructure Network Deployment plans in line with Bayobab Technology team guidelines.
• Accountable for fibre resilience and redundancy plans for the network.
• Manage passive equipment providers, subcontractors (civil engineering), technical teams
• Manage terrestrial fibre Planning & Capacity, support Network operations and Infrastructure roll out.
• Understand the technology trends in telecom infrastructure and need to validate and apply relevant technology changes to evolve the company infrastructure to meet changing business and customer requirements.
• Build quality assurance and data protection processes and policies by ensuring accurate SOPs and maintenance of critical documentation.
• Develop, track, and maintain passive infrastructure availability and quality metrics for all routes.
• Knowledgeable in the Disaster Recovery processes of the systems & infrastructure
• Ensure appropriate maintenance processes are in place to protect the performance of the service in the longer term.

Staff Management

• Source, induct and manage talent in accordance with legislative guidelines.
• Continually develop a culture of strong collaboration and effective team working.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Company governance.

Governance

Operational Meetings

• Participate and provide input in operational meetings.
• Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties.
• Provide inputs to and ensure adequate risk mitigation and controls in the function.
• Perform evaluation baseline of KPIs.
• Drive preparation of proposals/ business case on change initiatives SLA, policies and procedures.

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to SM Terrestrial & Subsea Infrastructure and GM Planning & Design.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.

Function Tactical

• Review and finalise objectives, targets and budgets for the function, under oversight of SM Terrestrial & Subsea Infrastructure and GM Planning & Design.
• Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the Bayobab Technology teams.
• Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management.

Job Requirements:

Education:

• Minimum 4-year Academic Degree (BBA, Engineering /Computer Science)
• Post graduate qualification MBA/Masters (Economics, Engineering /Computer Science) is advantageous.
• Fluent in English and language of country preferable

Experience:

• Minimum 5 years relevant experience in a similar position with at least 3 years in a managerial role
• 5+ years of Professional/Technical Experience in wholesale/infrastructure/B2B Telecommunications sector/industry with required knowledge in planning & designing, implementing, and operating Fibre (Access/Metro/NLD) Networks.
• Experience working in a service-based business delivering both passive and active end products will be advantageous.
• Experience in optical support systems and tools specifically for passive and active fibre-based infrastructure will be useful.
• Good knowledge of vendor landscape and solutions including BOQ and BOM for passive infrastructure.
• Proven track record in leading and delivering successful terrestrial fibre rollout projects.
• Experience working in a global/multinational enterprise with a good understanding of emerging markets.

Functional Knowledge:

• Terrestrial Passive Fibre Networks (Access/Metro/NLD)
• Access/Metro network architecture, design & planning (FTTX)
• Backbone architecture, design & planning (NLD)
• Terrestrial Passive Infrastructure solution design
• Commercial knowledge and terrestrial infrastructure solutioning
• Fibre testing methodologies and tools
• Experience in developing BOM/BOQs for passive infrastructure rollouts.
• Cabling & leased line management
• Knowledge of international terrestrial infrastructure standards
• Active Transmission/Optical Networks (xWDM/OTN)
• Network operations management
• Outsourcing contract management
• Optical service & platform management
• Service Orchestration
• Service monitoring

Skills

• Strategic thinking
• Technical Acumen
• Business Acumen
• Analytical thinking
• Conflict management
• Data interpretation
• Decision making
• Delivery focused
• Leadership
• Negotiations
• Innovation
• Presentation

Apply Before: 07/14/2025

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Job Description

Mission/ Core purpose of the Job:

• The role is to manage allocated accounts, to develop the accounts and deliver excellent customer service, including profitable sales, and market execution while ensuring alignment to business strategy and objectives
• The role will report to the Head of General Trade/ Modern Trade

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• 3 year tertiary qualification (post matric)

Experience:

• At least 5 years sales experience in Telco/FMCG
• Deep understanding of the telecom ecosystem customers and competitor landscape

Competencies:

• Functional Knowledge:
• Account Management
• Joint Business Planning

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Integrity
• Leadership
• Team Player

Authorities

• As per MTN DOA
• Collaboration (Formal and Informal Relationships)

Key internal stakeholders:

• Regional Teams
• Matrix reports: none
• Line Manager: SM Channel Management

Key external stakeholders:

• 3rd Party/Managed Partners

Apply Before: 07/17/2025

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Job Description

• The Specialist communication will create, organize, plan and implement effective CXO communication strategies to ensure that all staff are aware of the organization’s goals, projects, and developments.
• Collaborate with management to develop and implement an effective communications strategy based on the target audience to ensure that all communication is clear, concise, and accurately conveys the desired message.

Responsibilities

Communications Design

• Based on communication strategy, execute communication plans and activities. This includes the development of written communication content
• Collaborate with others to develop or refine communications and designs
• Undertake stakeholder analysis and metric compilation. Follow up on and respond to all queries from stakeholders
• Facilitate sign-off of communication plans and content
• Facilitate communication/presentation for road shows and video development
• Provide input into communication via newsletters e.g GM Bulletin
• Liaise with suppliers where design is outsourced to ensure timeous delivery
• Maintain archive of images and photos, and previous communication
• Provide project/initiative communication support
• Report on communication plans and activities
• Make use of various channels for improved communication effectiveness

Customer Satisfaction

• Align service delivery to local market segments
• Understand customer needs and develop and fine-tune delivery accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
• Put contingency plans in place to prevent delays and enhance the customer experience
• Adopt a proactive approach to prevent problems from arising in the future
• Initiate change to continually improve all aspects of service delivery
• Monitor and measure the effectiveness of internal communications and seek feedback from employees to make necessary improvements.

Continuous Improvement

• Identify processes and procedures where the quality of work may be improved
• Assist the business in finding ways to improve service levels
• Continued professional development to provide updated knowledge on the latest communication tools and strategies

People & Culture

• With input from leader, create personal development plans
• Ensure understanding and alignment of own KPAS and KPIs
• Take ownership of own performance and identify training needs. Have performance discussions with leader
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization.
• Build the Company’s brand to be the employer of first choice

Qualifications

Education

• 3 year Degree / Diploma communication design processes and procedures or similar relevant qualification

Experience

• Minimum of 3 years’ experience
• Experience working in a small to medium organisation
• Good knowledge & understanding of MTNSAs products & services
• Good understanding of design concepts and elements
• Experience with Canva and similar design tools is an advantage

Apply Before: 07/16/2025

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Responsibilities

• The Senior Manager Human Resources – Software Solutions will be responsible for the following:

Talent Attraction & Recruitment and On-boarding

• Hands-on recruitment specialist, managing the entire recruitment lifecycle, from sourcing to onboarding, to attract and retain top-tier talent ensuring that the MTN HR ways of work are fit-for-purpose for an agile software development unit
• Ensure Talent Sourcing Compliance through adherence to MTN Group's talent acquisition strategies, including sourcing techniques, employer branding, approved sourcing channels and all recruitment processes
• Ensure candidates have a hospitality-grade experience throughout the process. Further also ensure the candidate experience reflects both the company’s culture and MTN Group’s global standards on engagement and communication
• Ensure role requirements and job descriptions comply to technical competencies and cultural fit
• Align all recruitment efforts with MTN Group's organisation architecture on workforce agility and adaptability, ensuring a smooth hiring process within Agile teams
• Drive compliance with MTN’s diversity and inclusion policies during recruitment, ensuring that all hiring practices adhere to the group’s standards for fairness and equity
• Drive automation in digital onboarding, asset lifecycle management, and HRIS integrations that ensure squad readiness within 5 Business Days of appointment

Performance Management & Talent Development

• Mange and execute performance management programs in alignment with MTN’s Groups approved frameworks & methodologies
• Agile Performance Management: Implement the MTN performance management framework that emphasises adaptability, continuous improvement, and team-based achievements. Drive performance review processes that are aligned with the iterative and collaborative nature of Agile work.
• Coaching & Development: Act as a coach to both managers and employees, facilitating regular feedback loops and development conversations.. Develop and deliver training programs focused on leadership, cross- functional collaboration, and Agile-specific competencies (Scrum, Kanban, etc.).
• Continuous Feedback Systems: Establish a culture of ongoing feedback through tools and platforms that facilitate regular check-ins and performance conversations in an Agile context

Learning, Leadership Coaching & Change Management

• Partner with leadership to support Agile transformations and Provide one-on-one coaching to managers to enhance their leadership effectiveness.
• Develop Belt-aligned development pathways using internal mentoring, pair programming, and vendor-led technical training. Oversee leadership uplift programmes and learning strategies to increase internal mobility and skills relevance.
• Lead change management initiatives to help employees navigate organizational shifts & transformations

Employee Experience & Culture

• Own employee engagement and culture-building initiatives, ensuring that the workplace reflects the values of agility, collaboration, and innovation
• Design and implement initiatives to measure and improve employee engagement
• Manage & maintain a strong Agile workplace culture that fosters teamwork, open communication, and adaptability
• Drive the implementation of the MTN Groups Hospitality-focused EX strategy & EX Journeys
• Champion company culture & partner with leadership to drive cultural transformation initiatives
• Interpret and gather insights on MTN’s regular employee pulse checks and act on feedback to make data- driven improvements to HR practices and culture
• Drive measurable improvement in team engagement via quarterly feedback loops and culture rituals

Organizational Design and Strategic Workforce

• Ensure the organizational design reflects MTN Group’s approved Organization Architecture frameworks and aligned with the Agile work environment
• Collaborate with leadership to ensure the company structure supports Agile principles such as cross-functional teams and self-organizing groups, in line with MTN Group’s guidelines
• Work with leadership to ensure that changes in role requirements, especially in Agile teams, comply with MTN Group’s policies and do not deviate from group standards
• Lead the design and delivery of workforce strategies aligned to agile Pod/Squad configurations. Forecast talent needs, manage Belt progression frameworks, and ensure optimal resourcing across full-time, intern, and consultant populations.
• Workforce Analytics & Reporting -Build real-time dashboards to monitor squad velocity, engagement, Belt progression, and attrition risk. Provide analytics-based insights to the Software Solutions Lead and Product Heads for decision-making

Rewards, Recognition and Well-being

• Ensure adherence to the MTN Group approved rewards / compensation & benefits frameworks
• Drive and manage employee rewards, well-being programs & recognition initiatives

HR Operations, Metrics, Audit &Compliance

• Independently manage day-to-day HR operations, ensuring smooth and compliant processes. Continuously improve operational processes, making them more agile and aligned with employee needs
• Ensure all HR activities are compliant with employment/ labor laws, regulations, and internal policies
• Developing and monitoring key HR metrics that track process efficiency and hospitality-focused EX
• Work with Risk & Internal Audit to address and process gaps and improvements
• Work with legal and compliance teams when necessary to handle sensitive employee issues
• Manage disciplinary processes, and grievances in a fair and transparent manner
• Provide guidance on HR matters such as employee relations, conflict resolution, and workforce planning.

Qualifications

Education:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, Organizational Psychology, or a related field
• Job Evaluation certification
• Agile Coach Certification

Experience:

• 7+ years of experience in Human Resources, preferably in a software development or technology-driven company
• Extensive experience in implementing group-wide HR policies and frameworks
• Proven ability to independently manage end to end HR operations while adhering to global guidelines and local requirement

Skills :

• Strong knowledge of Agile HR frameworks
• Strong knowledge of employment laws, compliance, and employee relations
• Excellent communication and interpersonal skills, with the ability to work independently and influence without direct authority
• Strong facilitation and coaching skills

Apply Before: 07/14/2025

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Job Description

Mission / Core purpose of the Job

• The New Business Performance Marketing Specialist is responsible for developing, implementing and managing performance marketing campaigns that promote MTN and its products and/or services.
• They play a major role in enhancing brand awareness within the digital space as well as driving website traffic and acquiring leads/customers.
• The New Business Performance Marketing Specialist is responsible for the management and implementation of multiple digital campaigns or projects.
• Working closely with the Senior Manager on the creation of campaign and media strategies as well and monitoring the results against the company KPI’s.
• The New Business Performance Marketing Specialist will take ownership of digital projects, driving all deliverables and reporting with support from the Senior Manager

Responsibilities

Context (Global influences, environmental / industry demands, organisational mission etc.)

Organisational Mission

• MTN is evolving from a mobile communications provider to a digital platform operator where innovation, operational and commercial excellence is critical for success.
• To excel today and sustain future growth, MTN must develop the required capabilities internally to provide the market and customers with EPIC experiences, products and services which fulfil the belief that everyone deserves the benefits of a modern connected life.
• To this extent the Online team are responsible for creating and operating digital platforms which bring our products and services to customers in the easiest and most seamless manner in the form of contextualised and personalised experiences available anywhere and anytime.
• The Online team are helping to bring about a transformational journey to infuse new capabilities, combining customer experience, data and digital technologies to MTN’s core connectivity business, emerging fintech and rich media offerings in order to digitise processes and innovate customer engagement.

Global Influences / Environmental & Industry Demands

• Highly dynamic and fluctuating Telecommunications industry
• Highly competitive market with new and established competitors
• Fast moving industry
• Legislative changes
• Rapid pace of digitalization
• Prevailing economic pressures affecting staff and customers
• Fluid complexities of customer expectations and demands

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPAs)

Primary Responsibilities

• Devising strategies to drive online traffic to the company website and acquire new, qualified leads.
• Tracking conversion rates and making improvements to the website.
• Developing and managing digital marketing campaigns.
• Optimise content for our digital assets – website, social media channels, Apps, WhatsApp channel, USSD.
• Managing budgets and campaigns across all digital channels to drive strong return on investment.
• Working closely with our SEO Manager and Media agency to drive performance.
• Working with the internal team to improve the usability, design, content and conversion of the company website.
• Responsible for campaign roll out and results management and optimization.
• Plan and manage retail content creation for our owned channels, social media and digital media.
• Oversee management of all digital channels (including updates and design)
• Prepare accurate reports on our marketing campaign’s overall performance.
• Coordinate with advertising and media experts to improve marketing results.
• Collaborate with agencies and other vendor partners

Governance

Operational meetings

• Assist in the preparation and contribution to the weekly online, TDF & OPCO meetings and participate in the demonstration of delivered work and progress made (bi-weekly / weekly).
• Assist in the preparation and contribution of key insights for the Online & Digital Marketing Team in the weekly Round Up Forum to facilitate decision making.
• Participate in any other cross-functional operational meetings

Escalations

• Escalate issues that have significant impact on campaign delivery to SM: Online & Digital Marketing.
• Advise management of issues that will result in significant time, scope, employee/customer or cost impacts, if not resolved
• Contribute towards providing recommendations to issues to remain compliant with framework of operation

Performance

• Review and manage digital media metrics and KPI’s for successful partnering with Online Channels and Products and track performance against BRIGHT Strategy targets.
• Collaboratively work with SM: Online & Digital Marketing to develop strategies in response to deviations from KPI’s to self-correct and remain on track.
• Collaboratively work with SM: Online & Digital Marketing to create and monitor plans for near-term and long-term target realisation.

Report Generation

• Develop and submit reports to facilitate decision making on digital projects.
• Report to the SM on progress made against measurement metrics of online and digital marketing.

Budget Management

• Monitor costs and determine initiatives to optimise resources by maximising cost/benefit ratios.

Required Skills & Capabilities e.g. teaching, report writing or specific skills/abilities such as computing or the ability to work without supervisionAbility to work on multiple projects at one time (multi-task).

• Have prior experience in a similar role as well as experience building effective multi-channel marketing strategies, including affiliate marketing, PPC, CPA, SEO, social media and other digital channels.
• Must be extremely organised.
• Must be able to work quickly and efficiently, and under pressure.
• Exceptional attention to detail, accuracy and consistency.
• Ability to work in a team, rely on others and follow the style rules.
• Creative and pro-active thinking and the ability to take initiative.
• Confidence and ability to do convincing presentations to staff and other stakeholders and operate effectively at a manager level.
• Solid expertise in campaign and channel analysis and reporting, including Google Analytics experience.
• Possess excellent analytical skills and leverage data, metric, analytics and consumer behaviour trends to drive actionable insights & recommendations.
• Collaboration (Formal and Informal Relationships)

Responsibility towards:

Key external stakeholders:

• External agencies
• Key internal stakeholders:
• Online Marketing Team
• Online Design and Innovation
• Consumer and Enterprise and Business Units
• Digital Business Unit
• SM: Online Channels and Products
• Manager: Enterprise Web
• Specialist: Consumer Web

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• Bachelor’s degree in Marketing or relevant field is a bonus, however this is not compulsory.
• Fluent in English

Experience:

• 5 – 7 years’ in a Digital Marketing or digital advertising position.
• Previous work experience in the insurance industry is ideal, however this is not compulsory.
• In-depth knowledge of various social media platforms, digital media, best practices, and top line understanding of website analytics.
• Experience in analysing data, media reports and working with a Data Analyst to present the findings to internal and/or external stakeholders.
• 5 or more years’ experience maintaining internal and/or external relationships.
• High proficiency in using Microsoft Word, Excel and PowerPoint.
• A good understanding of SEO, CPC, CPA and experience in managing CPC and CPA campaigns/efforts.
• Experience using Ads Manager accounts and Google Analytics is vital.
• Strong understanding of current online marketing concepts, strategy and best practice.
• Experience with A/B and multivariate experiments.

Skills and qualifications

• Any other relevant certification / accreditation / membership with professional body(ies) that become necessary, as the role evolves
• Strategic mindset to balance immediate requirements with a long-term vision in mind
• Flexible and comfortable with ambiguity
• Ability to adjust to a fast-changing, dynamic telco environment
• Worked across diverse cultures and geographies is advantageous

Apply Before: 07/16/2025