Manager - Scrum Master.MTN Software Solutions at MTN

Job Description

• Enable the delivery of high-performing Agile teams by coaching on Scrum principles, resolving systemic impediments, and fostering a culture of continuous improvement and accountability.
• Ensure consistent alignment with enterprise Agile frameworks, supporting teams and stakeholders in applying best practices at scale to achieve strategic delivery goals.
• Strengthen cross-functional collaboration by promoting transparency, managing complex dependencies, and guiding inter-team coordination across value streams.
• Uplift Agile maturity across teams, mentoring Scrum Masters and team members to improve delivery capabilities and sustain Agile excellence.
• Champion customer-centric delivery, ensuring team outputs align with business priorities and contribute to measurable customer and stakeholder value.
• Contribute to program and portfolio-level planning, supporting the successful delivery of initiatives within scope, time, and quality standards, while influencing continuous improvement across the broader Agile ecosystem.

Responsibilities

• Facilitate and optimize scaled Agile events across multiple squads, ensuring consistent alignment with the chosen Agile framework
• Guide teams and stakeholders in applying Agile principles effectively at scale.
• Establish and evolve transparent metrics and reporting practices to measure team and program-level delivery performance.
• Use data to drive conversations, identify systemic impediments, and enable informed decision-making across leadership and delivery teams.
• Coach teams, Scrum Masters, and stakeholders to deepen their Agile mindset and improve execution maturity.
• Contribute to the development and delivery of learning materials, Agile playbooks, and improvement initiatives that foster a culture of continuous improvement.
• Champion team health and psychological safety, ensuring that teams are empowered, collaborative, and resilient.
• Act as a trusted facilitator and coach to help teams navigate conflict, sustain motivation, and build high-trust working relationships
• Facilitate alignment between Product Owners, cross-functional teams, and business stakeholders to manage complex backlogs and dependencies.
• Ensure that team outputs are consistently aligned with broader business priorities and program goals.
• Influence Agile adoption and practice beyond team level by participating in Communities of Practice, scaling initiatives, and Agile transformation programs.
• Act as a cultural ambassador for Agile ways of working, driving shared accountability for delivery excellence across the organization.

Qualifications

Education:

• Bachelor's degree (BA/BS) in Computer Science, Information Systems or related field preferred   
• Relevant Agile and Scrum Master Certifications

Experience:

• At least 5-8 years of experience working in software development teams  
• Experience in implementing Agile methods or frameworks within an organization.

Skills :

• Effective communication and share information with team members and stakeholders.
• Understands how to interpret and share team progress data (e.g., velocity, burndown charts).
• Team support and coaching mindset – Encourages growth and maturity without direct authority; supports the team’s autonomy.
• Collaboration and interpersonal skills – Builds strong working relationships across teams, roles, and departments.
• Support teams through change and evolving priorities.
• Time and task management

Apply Before: 07/12/2025