Senior Manager - Strategy and Capability.Group Consumer at MTN

Responsibilities

Sales Strategy Development and Alignment

• Lead the design and continuous refinement of the Group sales strategy, ensuring alignment with overall business objectives and market dynamics across OpCos.
• Proactively monitor and analyse market trends, competitive challenges, and technological advancements across our footprint and globally to identify potential opportunities and threats
• Work closely with Group Commercial, Marketing, and Technology teams to translate commercial strategy into executable sales plans for different markets.
• Benchmark and analyse best-in-class global and regional sales practices to inform strategy design.
• Translate the Group Strategy into a clear and actionable roadmap with defined KPIs and milestones for in-country execution
• Ability to use data analytics tools to inform sales strategy, segment targeting, and performance interventions.

OpCo Engagement and Support

• Act as the Group liaison for sales capability development and performance optimization across all OpCos.
• Coordinate structured engagements with OpCo sales leaders to assess execution gaps and support local strategy refinement.
• Drive implementation of localization of group strategies to reflect customer, competitive and regulatory nuances of each market.

Capability Development and Enhancement

• Design and deploy group-wide sales capability playbooks and frameworks including tools, processes, and performance standards.
• Oversee the rollout of digital sales platforms, CRM tools, and automation initiatives to drive frontline productivity and customer engagement.
• Act as a central point of expertise, developing and disseminating group-wide best practices, frameworks and key capabilities across all Opcos.

Sales Transformation and Innovation

• Drive transformation initiatives to modernize the sales function, including migration to omnichannel models and integration of digital sales capabilities.
• Pilot innovative sales models tailored to underserved, hyper-competitive and high-growth customer segments.
• Collaborate with technology and product teams to enable the commercialization of new services and offerings.

Governance, Compliance and Stakeholder Engagement

• Ensure all sales-related activities comply with group policies, local regulations, and ethical standards.
• Lead the development of standardized sales operating procedures, KPIs, and incentive structures across the Group.
• Present strategy updates and performance reviews to Group Executives, Committees and Senior management as required.
• Build strong collaborative relationships with Group and OpCo-level functions including Marketing, Finance, Technology, Customer Experience, and HR.

Qualifications

Education:

• 4 year Bachelor’s Degree in Business, Marketing, Economics, or a related field (Essential)
• Master’s Degree in Business Administration (MBA) or equivalent postgraduate qualification (Preferred)
• Relevant certifications in Strategy, Sales Leadership, or Digital Transformation (Advantageous)

Experience:

• Minimum of 8 -10 years’ experience in commercial strategy, sales transformation, or business development, preferably within a multinational or telecoms/FMCG, with at least 5 years in a strategic or sales leadership role.
• Proven track record in developing and implementing commercial and go-to-market strategies, sales transformation and channel management (retail, distribution, digital), across multiple markets
• Familiarity with data-driven sales performance management, KPI frameworks, commercial reporting tools and dashboards
• In-depth understanding of consumer and business behaviour in Sub-Saharan Africa, including mobile money, prepaid models, data adoption and digital inclusion
• Demonstrated success in capability development, sales enablement, and performance optimization
• Experience working across cross-functional teams including Marketing, Technology, and Finance
• Strong understanding of digital sales platforms, CRM systems, and sales automation tools
• Exposure to working in emerging markets and multicultural environments

Competencies:

• Strategic Thinking: Ability to design and translate high-level commercial strategies into actionable plans
• Commercial Acumen: Strong grasp of sales and marketing dynamics, revenue levers, and competitive positioning
• Analytical Skills: High proficiency in market analysis, benchmarking, and performance evaluation
• Collaboration & Influence: Skilled in engaging and aligning stakeholders across Group and OpCo levels
• Execution Excellence: Focused on operationalizing strategy with clear KPIs, tracking, and performance management
• Digital Fluency: Familiarity with digital tools, omnichannel sales models, and technology-driven innovation
• Change Leadership: Ability to lead transformation initiatives and embed new ways of working across diverse teams
• Communication: Strong written and verbal communication skills, with executive presence and presentation capability

Apply Before: 07/11/2025