Senior Manager - Human Resources at MTN

Responsibilities

• The Senior Manager Human Resources – Software Solutions will be responsible for the following:

Talent Attraction & Recruitment and On-boarding

• Hands-on recruitment specialist, managing the entire recruitment lifecycle, from sourcing to onboarding, to attract and retain top-tier talent ensuring that the MTN HR ways of work are fit-for-purpose for an agile software development unit
• Ensure Talent Sourcing Compliance through adherence to MTN Group's talent acquisition strategies, including sourcing techniques, employer branding, approved sourcing channels and all recruitment processes
• Ensure candidates have a hospitality-grade experience throughout the process. Further also ensure the candidate experience reflects both the company’s culture and MTN Group’s global standards on engagement and communication
• Ensure role requirements and job descriptions comply to technical competencies and cultural fit
• Align all recruitment efforts with MTN Group's organisation architecture on workforce agility and adaptability, ensuring a smooth hiring process within Agile teams
• Drive compliance with MTN’s diversity and inclusion policies during recruitment, ensuring that all hiring practices adhere to the group’s standards for fairness and equity
• Drive automation in digital onboarding, asset lifecycle management, and HRIS integrations that ensure squad readiness within 5 Business Days of appointment

Performance Management & Talent Development

• Mange and execute performance management programs in alignment with MTN’s Groups approved frameworks & methodologies
• Agile Performance Management: Implement the MTN performance management framework that emphasises adaptability, continuous improvement, and team-based achievements. Drive performance review processes that are aligned with the iterative and collaborative nature of Agile work.
• Coaching & Development: Act as a coach to both managers and employees, facilitating regular feedback loops and development conversations.. Develop and deliver training programs focused on leadership, cross- functional collaboration, and Agile-specific competencies (Scrum, Kanban, etc.).
• Continuous Feedback Systems: Establish a culture of ongoing feedback through tools and platforms that facilitate regular check-ins and performance conversations in an Agile context

Learning, Leadership Coaching & Change Management

• Partner with leadership to support Agile transformations and Provide one-on-one coaching to managers to enhance their leadership effectiveness.
• Develop Belt-aligned development pathways using internal mentoring, pair programming, and vendor-led technical training. Oversee leadership uplift programmes and learning strategies to increase internal mobility and skills relevance.
• Lead change management initiatives to help employees navigate organizational shifts & transformations

Employee Experience & Culture

• Own employee engagement and culture-building initiatives, ensuring that the workplace reflects the values of agility, collaboration, and innovation
• Design and implement initiatives to measure and improve employee engagement
• Manage & maintain a strong Agile workplace culture that fosters teamwork, open communication, and adaptability
• Drive the implementation of the MTN Groups Hospitality-focused EX strategy & EX Journeys
• Champion company culture & partner with leadership to drive cultural transformation initiatives
• Interpret and gather insights on MTN’s regular employee pulse checks and act on feedback to make data- driven improvements to HR practices and culture
• Drive measurable improvement in team engagement via quarterly feedback loops and culture rituals

Organizational Design and Strategic Workforce

• Ensure the organizational design reflects MTN Group’s approved Organization Architecture frameworks and aligned with the Agile work environment
• Collaborate with leadership to ensure the company structure supports Agile principles such as cross-functional teams and self-organizing groups, in line with MTN Group’s guidelines
• Work with leadership to ensure that changes in role requirements, especially in Agile teams, comply with MTN Group’s policies and do not deviate from group standards
• Lead the design and delivery of workforce strategies aligned to agile Pod/Squad configurations. Forecast talent needs, manage Belt progression frameworks, and ensure optimal resourcing across full-time, intern, and consultant populations.
• Workforce Analytics & Reporting -Build real-time dashboards to monitor squad velocity, engagement, Belt progression, and attrition risk. Provide analytics-based insights to the Software Solutions Lead and Product Heads for decision-making

Rewards, Recognition and Well-being

• Ensure adherence to the MTN Group approved rewards / compensation & benefits frameworks
• Drive and manage employee rewards, well-being programs & recognition initiatives

HR Operations, Metrics, Audit &Compliance

• Independently manage day-to-day HR operations, ensuring smooth and compliant processes. Continuously improve operational processes, making them more agile and aligned with employee needs
• Ensure all HR activities are compliant with employment/ labor laws, regulations, and internal policies
• Developing and monitoring key HR metrics that track process efficiency and hospitality-focused EX
• Work with Risk & Internal Audit to address and process gaps and improvements
• Work with legal and compliance teams when necessary to handle sensitive employee issues
• Manage disciplinary processes, and grievances in a fair and transparent manner
• Provide guidance on HR matters such as employee relations, conflict resolution, and workforce planning.

Qualifications

Education:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, Organizational Psychology, or a related field
• Job Evaluation certification
• Agile Coach Certification

Experience:

• 7+ years of experience in Human Resources, preferably in a software development or technology-driven company
• Extensive experience in implementing group-wide HR policies and frameworks
• Proven ability to independently manage end to end HR operations while adhering to global guidelines and local requirement

Skills :

• Strong knowledge of Agile HR frameworks
• Strong knowledge of employment laws, compliance, and employee relations
• Excellent communication and interpersonal skills, with the ability to work independently and influence without direct authority
• Strong facilitation and coaching skills

Apply Before: 07/14/2025