Specialist - Communications.Commercial Operations SA at MTN

Job Description

• The Specialist communication will create, organize, plan and implement effective CXO communication strategies to ensure that all staff are aware of the organization’s goals, projects, and developments.
• Collaborate with management to develop and implement an effective communications strategy based on the target audience to ensure that all communication is clear, concise, and accurately conveys the desired message.

Responsibilities

Communications Design

• Based on communication strategy, execute communication plans and activities. This includes the development of written communication content
• Collaborate with others to develop or refine communications and designs
• Undertake stakeholder analysis and metric compilation. Follow up on and respond to all queries from stakeholders
• Facilitate sign-off of communication plans and content
• Facilitate communication/presentation for road shows and video development
• Provide input into communication via newsletters e.g GM Bulletin
• Liaise with suppliers where design is outsourced to ensure timeous delivery
• Maintain archive of images and photos, and previous communication
• Provide project/initiative communication support
• Report on communication plans and activities
• Make use of various channels for improved communication effectiveness

Customer Satisfaction

• Align service delivery to local market segments
• Understand customer needs and develop and fine-tune delivery accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
• Put contingency plans in place to prevent delays and enhance the customer experience
• Adopt a proactive approach to prevent problems from arising in the future
• Initiate change to continually improve all aspects of service delivery
• Monitor and measure the effectiveness of internal communications and seek feedback from employees to make necessary improvements.

Continuous Improvement

• Identify processes and procedures where the quality of work may be improved
• Assist the business in finding ways to improve service levels
• Continued professional development to provide updated knowledge on the latest communication tools and strategies

People & Culture

• With input from leader, create personal development plans
• Ensure understanding and alignment of own KPAS and KPIs
• Take ownership of own performance and identify training needs. Have performance discussions with leader
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization.
• Build the Company’s brand to be the employer of first choice

Qualifications

Education

• 3 year Degree / Diploma communication design processes and procedures or similar relevant qualification

Experience

• Minimum of 3 years’ experience
• Experience working in a small to medium organisation
• Good knowledge & understanding of MTNSAs products & services
• Good understanding of design concepts and elements
• Experience with Canva and similar design tools is an advantage

Apply Before: 07/16/2025