Specialist: Group Revenue Assurance and Fraud (FRAUD) at Telkom

Responsible for all anti-fraud activity for the Telkom Group. Includes participation in governance structures. Perform root cause analysis of fraud incidents and/or system breaches. Establish & manage anti-fraud & forensic investigation SLA's with various business functions. Coordinate the implementation of anti-fraud mitigating activities for fraud risks identified in Telkom and project manage remedial actions and report thereon. Manage the Fraud Management System administrators and analyst team with respect to network fraud and other irregular activities related to Telkom and the company's business. Manage Fraud cost centre budget spend. Prepare status & findings reports and coordinate responses to forensic investigation queries. Prepare and implement interim measures to mitigate fraud. Develop and maintain a network of experts to ensure communication of solutions, benefits, risks and innovations in area of specialization. Comply with governance in terms of legislative and audit requirements. Manage own development to increase own competencies. To provide requested data to the SAPS and other internal/ external agencies within the pre-agreed schedule. Ensure that all after hour requests are actioned timeously. Assist with the performance of ad hoc reviews, forensic investigations and other tasks as and when requested to do so.

JOB RESPONSIBILITIES

• Identify and manage fraud and other irregular activity for the Telkom Group
• Establish & manage anti-fraud & forensic investigation SLA's with various business functions. Coordinate the implementation of anti-fraud mitigating activities for fraud risks identified in Telkom Group and project manage remedial actions & report thereon
• Prepare status & findings reports and coordinate responses to forensic investigation queries. Prepare and implement interim measures to mitigate fraud.
• Develop and maintain a network of experts to ensure communication of solutions, benefits, risks and innovations in area of specialization
• Comply with governance in terms of legislative and audit requirements 
• Manage own development to increase own competencies
• To provide requested data to the SAPS and other agencies within the pre-agreed schedule. Ensure that all after hour requests are actioned timeously
• Assist with the performance of ad hoc reviews, forensic investigations and other tasks as and when requested to do so
• Recommended New Technologies/ Best Security Practices 
• Provide team leadership by providing targets and measures for productivity and increased revenue flow
• Manage internal (FTE) and external (contractors) fraud resource teams
• Apply performance measures and incentives in a fair and equitable manner
• Establish an enabling work environment and culture for optimum staff performance
• Enable employee satisfaction measures
• Motivate, lead, guide and mentor staff and set performance targets
• Implement Safety, Health and Environment Management (SHE) and ensure a conducive working environment
• Develop annual Fraud plan in alignment to Group Business Plan, including scope enhancements/refreshes
• Interpret divisional plan and formulate operational deliverables
• Implement operational plan and deliverables 
• Drive implementation of solutions and organisational renewal
• Manage fraud risk registers
• Manage Fraud awareness program
• Develop Fraud system requirements
• Prepare and manage annual Fraud budgets
• Prepare Fraud reports on BU level and presentation decks for various BU forums