Specialist: IT Infrastructure (INSETA154) at Insurance Sector Education and Training Authority - INSETA

Infrastructure Management 20%

• Design and deploy servers, storage systems, and virtualisation platforms.
• Monitor system performance and capacity across all infrastructure layers.
• Manage hardware and software asset lifecycle, including procurement support.
• Ensure infrastructure uptime targets are consistently achieved.
• Coordinate infrastructure change requests through the change management process.
• Completed infrastructure deployment sign-off sheet;
• Monthly Infrastructure Health & Capacity Report
• Updated Asset Register (CMDB) maintained at all times; zero untracked assets at audit.
• Uptime >= 99.5% per month; uptime summary included in Monthly Infrastructure Health Report.
• All changes logged in the ITSM system

Network Administration 20%

• Configure and manage firewalls, routers, switches, VPNs, and LAN/WAN environments.
• Ensure network availability and performance across all INSETA sites and remote users.
• Troubleshoot and resolve network incidents in line with SLA requirements.
• Manage DNS, DHCP, IP addressing, and network segmentation (VLANs).
• Plan and implement network infrastructure upgrades as required.
•  Network configurations documented and version-controlled;
• Monthly Network Availability Reports.  
• Incident closure rate >= 95% within SLA targets;
• Network topology diagram kept current; IP address management (IPAM) register updated quarterly.
• Network upgrade completed on time and within budget; post-implementation test results documented.

Cloud & Virtualization 10%

• Administer Microsoft Azure cloud environments and on-premises virtualisation (VMware/Hyper-V).
• Support hybrid cloud workload migration and optimisation initiatives.
• Manage cloud cost governance, resource tagging, and rightsizing.
• Ensure cloud security posture aligns with INSETA's ICT policies and ISO 27001.
•  Cloud environment configuration documented;
• Cloud Migration Status Report
• Monthly Cloud Cost & Optimisation
• Cloud security posture score maintained at agreed baseline; findings reported in Quarterly Security Review

 Security & Compliance 10%

• Implement and enforce infrastructure security policies and patch management schedules.
• Support internal and external IT audits
• Coordinate vulnerability assessments and remediation tracking.
• Manage IAM controls (Active Directory, Azure AD) aligned to least-privilege principles.
• Liaise with SOC partner and Information Security on threat detection and incident response.
• Monthly Patch Compliance Report;
• Zero repeat audit findings related to infrastructure;
• Quarterly Vulnerability Assessment Report;
• Privileged access review completed bi-annually;
• SOC Incident Escalation Log maintained; 

Disaster Recovery& Business Continuity 10%

• Develop, test, and maintain backup and disaster recovery procedures.
• Ensure RTO and RPO targets are met and that documented recovery plans are kept current.
• Conduct regular DR drills and report findings to the IT Manager.
•  Bi-annual DR Test Report; Monthly Backup Status Report.
• Annual DR Drill Report confirming RTO/RPO compliance; deviations escalated with remediation plan 

.System Monitoring &Support 10%

• Use monitoring tools (e.g., Os-Ticket,) to track uptime, performance, and alerts.
• Provide Tier 2/3 support for infrastructure-related incidents and service requests via the ITSM platform.
•  Monthly IT Support Report reflecting ticket volumes, resolution times, and SLA compliance rate >= 95%.

Documentation & Reporting

• Maintain accurate records of infrastructure configurations, network diagrams, asset inventories, and change logs.
• Produce regular reports on system health, capacity trends, and incident metrics for management review.
• All documentation current and stored in the SharePoint repository; audited quarterly with zero gaps.
• Monthly Infrastructure Health Report (uptime, capacity, incidents, patching)
• 100% of infrastructure changes logged in ITSM with appropriate approval; zero unauthorised changes at audit.

Collaboration & Projects

• Collaborate with IT teams, vendors, and stakeholders to deliver infrastructure projects.
• Participate in technology evaluations and recommend solutions.
• Contribute to IT governance forums and steering committee as required.
• Projects delivered on time and within budget; Project Closure Report produced for each infrastructure project.
• Technology Evaluation Report with cost-benefit analysis submitted ahead of each procurement decision.
• Attendance and input documented in meeting minutes; action items closed within agreed timeframes.
• Liaison with  INSETA staff , internal and external auditors and Service providers

ICT Assets

• Ensure that all IT assets are tag and captured in the Asset register
• Document all IT assets including hardware & Software
• Provide IT hardware status & recommend IT assets for disposal.
• Quarterly IT Asset Audit & Report
• Disposal report
• IT Asset inventory

IT Risk Management

• Assist in the development of the Divisional l risk register.
• Monitoring of IT risk within the technical environment
•  IT Risk Register
• Risk reduction and monitoring report

Qualifications

Minimum Requirement:

• Grade 12 (or equivalent) and:
• NQF 7  Bachelor’s Degree  in Information Technology (IT), Computer Science, or  related field.

Preferred/Advantageous requirement:

• CompTIA Network+/Security+, Microsoft MCSA/MCSE,
• CCNA, or AWS/Azure certifications

Experience

Minimum Requirement: 

• A Minimum of 3–5 years in an IT infrastructure, Systems Administration or Network Administration role.