Specialist: Key Account Management (Enterprise and Public Sector) at Liquid Intelligent Technologies

Role Purpose

To maximize revenue opportunities through establishing, developing and maintaining long-term relationships with key customers as well as defining and executing sales strategies that focus on increased sales and profitability. To effectively position Liquid Telecom to be the Telecommunications partner of choice in the market by cultivating relationships, identifying opportunities and consultatively selling Liquid Intelligent Technologies services and solutions that meets the client’s requirements. Achieving and exceeding sales targets for assigned portfolio per segment.

Role Description

• Develop and maintain business relationship with customers. Gain in-depth understanding of the customer’s business and industry. Identify key role players and develop and maintain a personal professional network with relevant decision makers. Develop and maintain an account plan within the context of the customers objectives and segment strategy. Understand the customers’ requirements and implement customer business growth strategies in conjunction with Liquid Technologies delivery and support functions. Ensure that all sales deadlines are met. The Account Manager serves as the primary contact liaison and take full accountability for account health. Manage internal departmental escalations. Conduct regular customer meetings at their premises.
• Understand clients' business and generate new ideas. Build trust, credibility, and client referrals. Maintain or improve account profitability by customizing solutions as per customer requirements provide input and align to broader Liquid Telecom strategies and business initiatives.
• Identify new market opportunities by selling and integrating. Liquid Intelligent Technologies offerings to new and existing clients. Develop, review and implement a detailed account plan for assigned accounts. Conducts business professionally and ethically by adhering to all company policies, procedures and business ethics codes.
•  Develop a spirit of camaraderie by initiating social events / team building events with customers. Compile motivation for refunds and credit notes. Keeping accurate records of discussions or correspondence with customers.

Requirements

• Relevant Diploma: Essential
• 5 years knowledge and proven track record in Sales to Government.
• Technical knowledge within OCT or Telecommunications: Essential
• Business Acumen: Essential
• Proficient in MS Office: Essential
• General understanding of Small and Medium Business: Essential
• Technical knowledge within OCT or Telecommunications: Essentia
• In-depth understanding of the system of the SA government and the government budgeting processes and cycles: Essential.
• In-depth knowledge of the SA government performance drivers, measurements and metrics: Essential
• In-depth knowledge of the digital technologies landscape and trends: Essential
• All Appointments are subject to the Labour Legislation in the respective country.