Specialist: Master Data Management at MTN

Mission/ Core purpose of the Job

• The Specialist Master Data Management (MDM) is responsible for performing Master Data Management activities in the areas of Human Resources (HR), Supply Chain Management (SCM), Finance and Enterprise Asset Management (EAM) which entails supporting processes relating to master data maintenance and master data migration for MTN Operating Companies (Opcos) and SSH.
• The Specialist: Master Data Management reports to the Manager: Master Data Management. As part of the role, the incumbent will perform the above-mentioned activities through interactions with Opco, SSH and Service Delivery function at the SSH via Oracle and non-process workflows, as applicable to ensure master data integrity, data standards and change management. This includes ensuring and reviewing data integrity.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables

The Specialist – MDM will be accountable to achieve the following objectives:

• Strategy Development and Implementation
• Not Applicable

Staff Leadership and Management

• Able to work in a team
• Responsible for self-learning and development with guidance from Manager,
• Master Data Management
• Ensure an ‘MTN centric’ and a partnership approach to develop strong relationships with other working groups
• Ensure effective communication across the SSH and working groups on an ongoing basis

Governance

Ad-hoc Meetings

• Participate and provide inputs in ad hoc meetings
• Execute day-to-day operations
   

SSH Operational

• Resolve operational issues
• Escalate issues and requests, as required
   

Reporting

• Report to the Manager as applicable relating to day to day operations
• Operational Delivery

Master Data Maintenance

• Single point of contact for queries received regarding MDM for the Finance, HR, SCM & EAM
• Responsible for “business as usual” data requests (creation, amendments, extension, deletion, blocking and unblocking activities) in SSH
• Support in the use of data controls, processes and procedures to mitigate business risks
• Maintenance of Finance, HR, SCM & EAM templates and terminology
• Facilitate prompt query resolution for tickets raised to SSH
• Validation of requests to ensure that they are appropriate and meet Opco and Group policies
• Administer approved master data change requests
• Ensure all requests are completed within Agreed Service Levels
• Adhere to MDM practices, polices as defined
• Support the Manager, MDM in identifying improvement areas for enhancing the MDM process
• Provide input to the master data migration process and validate results
• Support Cutover team in pre and post data cutover activities

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 3 year tertiary diploma (may vary in accordance with in country qualification standards)
• Relevant certification / accreditation / membership with professional body as required for role
• Fluent in language of country with basic command of English

Experience:

Minimum of 2 years’ experience in area of specialization coupled with supervising others

• Experience working in a small to medium organization
• Any other experience in area of specialization
• Experience in Telecom industry (preferred)
• ERP (Oracle) (preferred)
• Oracle Fusion
• MS Office (Word, Excel, and Outlook)

Functional knowledge

• Business process skills & knowledge
• Time management Skills
• Lateral creativity
• Team work
• Inquisitive & detail oriented
• Team player
• Assertive
• Self-motivated
• Resilience
• Relationship builder
• Quality focus
• Service orientation

Skills

• Analytical
• Communication skills – verbal and written
• Data interpretation
• Organisational
• Reporting
• Data gathering

Behavioural qualities

• Accountable
• Adaptable
• Agile
• Communication
• Culturally aware
• Can do mind-set
• Innovative