Job Openings at MTN

Mission/ Core purpose of the Job

• The Specialist Master Data Management (MDM) is responsible for performing Master Data Management activities in the areas of Human Resources (HR), Supply Chain Management (SCM), Finance and Enterprise Asset Management (EAM) which entails supporting processes relating to master data maintenance and master data migration for MTN Operating Companies (Opcos) and SSH.
• The Specialist: Master Data Management reports to the Manager: Master Data Management. As part of the role, the incumbent will perform the above-mentioned activities through interactions with Opco, SSH and Service Delivery function at the SSH via Oracle and non-process workflows, as applicable to ensure master data integrity, data standards and change management. This includes ensuring and reviewing data integrity.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables

The Specialist – MDM will be accountable to achieve the following objectives:

• Strategy Development and Implementation
• Not Applicable

Staff Leadership and Management

• Able to work in a team
• Responsible for self-learning and development with guidance from Manager,
• Master Data Management
• Ensure an ‘MTN centric’ and a partnership approach to develop strong relationships with other working groups
• Ensure effective communication across the SSH and working groups on an ongoing basis

Governance

Ad-hoc Meetings

• Participate and provide inputs in ad hoc meetings
• Execute day-to-day operations
   

SSH Operational

• Resolve operational issues
• Escalate issues and requests, as required
   

Reporting

• Report to the Manager as applicable relating to day to day operations
• Operational Delivery

Master Data Maintenance

• Single point of contact for queries received regarding MDM for the Finance, HR, SCM & EAM
• Responsible for “business as usual” data requests (creation, amendments, extension, deletion, blocking and unblocking activities) in SSH
• Support in the use of data controls, processes and procedures to mitigate business risks
• Maintenance of Finance, HR, SCM & EAM templates and terminology
• Facilitate prompt query resolution for tickets raised to SSH
• Validation of requests to ensure that they are appropriate and meet Opco and Group policies
• Administer approved master data change requests
• Ensure all requests are completed within Agreed Service Levels
• Adhere to MDM practices, polices as defined
• Support the Manager, MDM in identifying improvement areas for enhancing the MDM process
• Provide input to the master data migration process and validate results
• Support Cutover team in pre and post data cutover activities

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 3 year tertiary diploma (may vary in accordance with in country qualification standards)
• Relevant certification / accreditation / membership with professional body as required for role
• Fluent in language of country with basic command of English

Experience:

Minimum of 2 years’ experience in area of specialization coupled with supervising others

• Experience working in a small to medium organization
• Any other experience in area of specialization
• Experience in Telecom industry (preferred)
• ERP (Oracle) (preferred)
• Oracle Fusion
• MS Office (Word, Excel, and Outlook)

Functional knowledge

• Business process skills & knowledge
• Time management Skills
• Lateral creativity
• Team work
• Inquisitive & detail oriented
• Team player
• Assertive
• Self-motivated
• Resilience
• Relationship builder
• Quality focus
• Service orientation

Skills

• Analytical
• Communication skills – verbal and written
• Data interpretation
• Organisational
• Reporting
• Data gathering

Behavioural qualities

• Accountable
• Adaptable
• Agile
• Communication
• Culturally aware
• Can do mind-set
• Innovative

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Mission/ Core purpose of the Job

• Manco Business Talent Partnering represents a specialized business competence vertical within the Manco HR Services Function in MTN Group HR. The BOOST & Group Corporate Services Business Talent Partner sub-function is one of the five business talent verticals.

The Talent and Learning Partner – BOOST & Group Corporate Services is responsible for the customization, delivery and continuous improvement of Learning, Development and Talent solutions to meet corporate strategic plans for the business unit. The Talent and Learning Partner will deliver within the following broad work areas:

• Learning & Development
• Leadership & Career Talent Management

The Talent and Learning Partner – BOOST & Group Corporate Services reports to the Senior Manager: Manco Business Talent Partner responsible for respective Manco Business Units.
Key Deliverables

• The Talent and Learning Partner- BOOST & Group Corporate Services will be accountable to achieve the following objectives:

Governance

Strategic Meetings

• Provide input in strategic meetings when required
• Provide inputs into the enterprise wide transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedure

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into all projects initiated (internal or global)
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with divisional strategy
• Ensure execution in alignment with divisional strategy
• Provide input into SLA approval and exception performance review

Reporting

• Report on a periodic basis to reporting manager relating to progress made within the sub- function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary

Operational Delivery

Learning and Development

• Support in managing business learning, development and skills transfer strategy, budget, plan, delivery and control for the BOOST & Group Corporate Services functions
• Support localization of the Global Learning framework, models and impact metrics within the BOOST & Group Corporate Services functions
• Support and advise in the set-up and operational management of the Business Learning Academies within the BOOST & Group Corporate Services functions
• Maintain and manage the learning and development plan, program and calendars for BOOST & Group Corporate Services functions
• Manage the design and delivery of business learning content, courses, catalogues, channels and skill transfer methods for the BOOST & Group Corporate Services functions
• Periodically research, identify and recommend function specific business learning and development needs. Advise the function on integrated talent and learning solutions and practices

Education

• Minimum of 3 year tertiary degree / diploma (Human Resource/ Behavioral Sciences/ Business Studies / Management and/or Equivalent)
• Relevant certification / accreditation / membership with professional bodies in the area of Business Learning Management, Skills Upgradation/Re-skilling, Talent Management etc. (advantageous)

Experience

• Minimum of 5 years’ experience in working in the HR domain in telecommunication environment with specific focus on talent acquisition, talent management, learning and development, employee experience etc.)
• Demonstrated experience partnering with clients on solving business/operational issues through the application of progressive people systems (Human Resources) practices
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization

Competencies

Functional Knowledge

• Business/ Financial Acumen
• Telecom Operating Model, Business and Market knowledge
• HR polices and processes
• Telecom skills and competency requirements
• Learning and Development
• Learning Needs Analysis
• Business Talent Management and Development
• Leadership and Succession Management

Skills

• Strong consultative skills (influencing, assessment, facilitation, expectation setting, relationship building)
• Agile Learning Management
• Excellent verbal and communication skills
• Demonstrated time management and priority setting skills
• Possesses flexibility to work in a fast paced, dynamic environment
• Project management
• Reporting & Presentation Skills
• Negotiation skills
• Demonstrated time management and priority setting skills
• Possesses flexibility to work in a fast paced, dynamic environment
• Project management
• Reporting & Presentation Skills
• Negotiation skills

Behavioral

• Accountable
• Adaptable
• Confidence

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Mission/ Core purpose of the Job

• The Consultant is responsible for business engagement and demand management for the Business Intelligence Competency Centre (BICC) for all the supporting business units in MTN.
• The role will work with multiple stakeholders within MTN to make sure their BI needs are properly collected, interpreted into appropriate analytics use cases, prioritized and implemented into appropriate analytics models and/or BI tools that match the needs identified. In this role, the Translator will liaise between Businesses and Data Scientists, and responsibility may also encompasses development of functional specifications and MVP/pilot plans for new BI tool development. The Consultant acts as a champion for the BICC’s internal clients and makes sure user feedback is incorporated into the agile design process in the Data Analytics team.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
 

Business engagement

• To collate data requirements from all areas of the business
• Develop functional specifications
• Oversee and support use case ideation from functional units
• Provide guidance on technical specifications, in conjunction with Group Technology
• Works in a scrum team as a champion for the commercial business units at MTN to ensure alignment between technical and business stakeholders
• Collate and communicate user feedback: once use cases have been deployed into the MTN ecosystem, the business partner will be responsible for constantly ensuring that the solution is the best possible match for what the users need.
• Provide user feedback into the BICC team, to be incorporated into the design/development process in an agile way

Demand management

• To prioritise the requests of the business into a shortlist of needs that, based on business impact and success factors
• Prioritise use case needs for the user group forum (and eventually to GOC) for further development/prototyping
• Support the development of business case for new use case development
• Recommend use cases with group-wide impact to GOC for approval

Analytics

• Translate business requirements into analytics use cases
• Collaborate with the data analytics team to ensure the solutions generated are aligned to the needs of the business
• Develop rapid test and deployment approaches to operationalize analytics insights

Collaboration

• To collaborate, the Consultant will work with people from a technical and business skills perspective
• To work with people from across the functional units of the business to ensure alignment from all parties
• To work closely with the data analytics team as the role will manage the use case development process
• To collaborate with Technology for communication of technical specifications

Functional representation
The role will represent the following key business functions at MTN in terms of their BI needs:

•  Finance
•  HR
•  Risk &Compliance
•  Legal
•  Technology

Job Requirements (Education, Experience and Competencies)
 

Education:

• Bachelor’s degree in Computer Science, Math, Statistic, or related analytical area of study

Experience:

• 2-4 years of experience in a project management/business engagement-related role
• 2+ years’ experience in analytical practices or Business Intelligence
• Working understanding of Big Data platforms, relational databases, data analysis algorithms / techniques / tools (e.g. including but not limited to ensemble algorithms, SVMs, K-means, Alteryx, Tableau, etc.), and data management/quality improvement processes
• Experience with technical demand management preferred

Competencies:

Business intelligence systems and tools
Big Data and Analytics
Telecommunications Industry
Ambiguity in the workplace
Complexity within the workplace
Conflict management
Influencing others
Information processing
Problem solving
Risk management
Strong verbal and written communication skills
Analytical and Conceptual Problem solving
Data interpretation
Sound business judgment
Business report design and generation
Managing technology and commercial personnel

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Mission/ Core purpose of the Job

• The Graduate: IT Infrastructure Services will be responsible to assist with and provide an end-to-end administrative support service to the Group IT Infrastructure Services function at Manco.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The graduate will be responsible for the following key performance areas:

• General administration, support and co-ordination of functions for the Group IT Infrastructure Services
• Compile reports according to required formats and provide status / progress reports as required
• Prepare presentations using information received
• Drive improvement across the business to achieve the optimal service quality deliverables
• Research of content for presentations, creation and editing of presentations, presentation layout and quality assurance in alignment with MTNs corporate communication standards
• Editing of media (videos, audio) to reduce length while capturing the essence of the presentations / meetings
• Assist in the collation of information for reporting dashboards on various performance metrics internally to Senior Management (Exco, Group Risk etc.) as well as cross functional teams and externally to vendors; following up with the relevant parties to ensure information provided on time
• Assisting in curation of content in knowledge bases (intranet), understanding of the content, assisting staff (Group and Opco) in finding documents and knowledge, ability to answer frequently asked questions

Requirements analysis for the Group IT Infrastructure Services

• Research and define IT Infrastructure requirements as input to the Infrastructure Services
• Develop reports, briefings whitepapers and other artefacts as required
• Influence management decision making in Group Technology related aspects
• Pro-active, champion of quality and doing things right the first time
• Task analysis and evaluating surveys and workshop results.
• Document any identified required changes, and communicate them to the relevant third parties/colleagues.
• Using IT resources at an advanced level to create IT solutions, enabling organisations to better meet their goals.
• Communicate with internal colleagues to understand the needs of departments and the organisation as a whole;
• Work with external stakeholders to understand and investigate feedback into the information security service/function/product provided;
• Gain agreement, usually from senior management, of the best method of introducing your recommendations to Infrastructure Services;
• Communicate the benefits of recommendations across stakeholders (eg. OpCos) and help to address any uncertainty and concern;
• Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary;
• Work on solutions supporting multiple business areas, integration points and a large number of affected components
• Required to work under general direction within a clearly defined accountability framework
• Gather and interpret requirements from the business
• Participate in the solution design process
• Prepare the requirements specifications
• Define the success criteria for solution testing
• Analyse and decompose relevant business processes
• Performing business analysis and process improvement within assigned solution project
• Provide assistance to solution delivery on implementation and training.
• Assist (when necessary) with systems testing
• Ensure that proposed test solutions cover all aspects of delivered business specification

Quality Standards

• CSI
• Adherence to set timelines and budget requirements
• Adherence to defined policies, processes and procedures
• SLA terms and conditions
• Learnership outcomes and timing
• Timeliness and accurate of reports and assessments
• MTN Values:  leadership, innovation, can do, relationships, integrity

Job Requirements (Education, Experience and Competencies)
Education:

• Com Informatics / BSC Computer Science / BTech Electrical Engineering Degree
• Com Honours degree advantageous

Experience:

• Minimum of 2 years’ relevant working experience
• Administrative experience
• Experience working in a medium to large organization in a complex, technology-oriented industry advantageous
• MS Office Suite (Excel Advanced)
• MS PowerPoint

Competencies:

• Resolution of queries / problems (within parameters set by company policy)
• Make judgement calls to ensure front-line service delivery, quality and excellence
• Strong administrative skills
• Excellent verbal and written communication skills
• Interpersonal skills with a strong Customer Focus
• Negotiation skills
• Good Emotional Intelligence
• Action oriented, Deadline driven, Accuracy, Responsiveness, Flexibility

Knowledge

• Understanding of MTN SA organisation and structure would be an advantage
• Thorough understanding of the MTN CTIO policies, standards, processes and procedures

Other:

• Ability to work in cross functional, matrix management type organizations
• Ability to travel locally and internationally for the purposes of work
• Collaboration (Formal and Informal Relationships)

Responsibility towards:

• Executive, General Managers and Senior Managers across GCTIO
• Group Technology and Information Security team (Group & OPCOs)
• PA’s of executives within SA, Group and other OPCOs

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Mission/ Core purpose of the Job

• The General Manager Network Strategy and Architecture is responsible to provide group wide leadership in all aspects of network strategy development, from roadmap creation, to delivery to the market. The role is responsible for the development, management and implementation of the MTN 5-year technology strategy and future fixed and mobile network state and architecture plan.

The General Manager: Network Strategy and Architecture will be accountable to achieve the following objectives:

• Define overall department’s objectives, strategy and priorities, including building the team to deliver them
• Plan and manage department budget, capex and opex
• Provide leadership on network architecture, particularly to properly consider implications of Cloud, NaaS, Home Broadband and 5G introduction;
• Provide guidance and oversight for 20 OpCos during Annual business planning process
• Prepare periodic performance reviews of industry competitor benchmark to CTIO
• Lead all aspects of network strategy development, from roadmap creation, to delivery to the market.
• Develop the technology strategy and provide technology support to MANCO and the OpCos for Network as a Service deals and offerings
• Develop a calendar of OpCo technology strategy sessions for knowledge transfer
• Provide Network strategy input to technology business plan
• Provide network and IT insights and analysis to be integrated to the relevant technology and commercial planning functions
• Development of MTN 5-year technology strategy and future fixed and mobile network state and architecture
• Development of network architecture plan, strategy and roadmap document to provide direction and guidelines in the relevant network areas
• Provide Network and IT insights and analysis to Group
• Determine spectrum strategy for all OpCos based on technology developments and regulatory changes
• Detailed research into future technologies across mobile, carrier and digital
• Track and advise Group and Opcos of all technology impacts due to regulatory updates and changes
• Co-ordinate adoption of new technologies with the relevant technology planning department
• Strategic review of new technologies and their impact on existing environments
• Work with CTO of Opcos to understand the opportunities in Fixed Broadband and associated technologies
• Assess vendor capability and readiness for new technologies
• Engage with all relevant Global Standards organizations (GSMA, ITU, 3GPP) and industry analysts to lobby MTN requirements
• Guide the Network Planning and Design team in new and innovative solutions
• Work with respective Partners/Vendors on their innovation lab and ensure MTN takes full benefit
• Understand regulatory requirements in the network space effecting future strategies
• Assist with any merger and acquisitions and/or consolidation opportunities
• Develop the functional capabilities for Network as a Service offering in our OpCos
• Coordinate OpCo technology evolution timeline
• Integrated technology strategy blueprint
• Continuous update to business stakeholders on technology evolution

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum 4-year Academic Degree with Honours (B Eng. / BSc Degree Preferred)
• MBA / Masters advantageous
• English, French and Arabic (as advantage)
• Relevant certification/accreditation/membership with professional body as required for role

Expenience:

• 8-10 years relevant experience
• Minimum 5 years of Senior Management Experience, with 3 years in Network Strategy/ Telco Industry
• Work across diverse cultures and geographies
• Proven track record of business improvement and strategy development

Competencies:

• Business Acumen, Problem Solving, Information processing, Influencing others
• Data interpretation, Judgement, Continuous improvement, Reporting
• Get it done, Communication, Innovative, Agile, Accountable

Other:

• Regional and international travel