Talent and Learning Partner – BOOST & Group Corporate Services at MTN

Mission/ Core purpose of the Job

• Manco Business Talent Partnering represents a specialized business competence vertical within the Manco HR Services Function in MTN Group HR. The BOOST & Group Corporate Services Business Talent Partner sub-function is one of the five business talent verticals.

The Talent and Learning Partner – BOOST & Group Corporate Services is responsible for the customization, delivery and continuous improvement of Learning, Development and Talent solutions to meet corporate strategic plans for the business unit. The Talent and Learning Partner will deliver within the following broad work areas:

• Learning & Development
• Leadership & Career Talent Management

The Talent and Learning Partner – BOOST & Group Corporate Services reports to the Senior Manager: Manco Business Talent Partner responsible for respective Manco Business Units.
Key Deliverables

• The Talent and Learning Partner- BOOST & Group Corporate Services will be accountable to achieve the following objectives:

Governance

Strategic Meetings

• Provide input in strategic meetings when required
• Provide inputs into the enterprise wide transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedure

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into all projects initiated (internal or global)
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with divisional strategy
• Ensure execution in alignment with divisional strategy
• Provide input into SLA approval and exception performance review

Reporting

• Report on a periodic basis to reporting manager relating to progress made within the sub- function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary

Operational Delivery

Learning and Development

• Support in managing business learning, development and skills transfer strategy, budget, plan, delivery and control for the BOOST & Group Corporate Services functions
• Support localization of the Global Learning framework, models and impact metrics within the BOOST & Group Corporate Services functions
• Support and advise in the set-up and operational management of the Business Learning Academies within the BOOST & Group Corporate Services functions
• Maintain and manage the learning and development plan, program and calendars for BOOST & Group Corporate Services functions
• Manage the design and delivery of business learning content, courses, catalogues, channels and skill transfer methods for the BOOST & Group Corporate Services functions
• Periodically research, identify and recommend function specific business learning and development needs. Advise the function on integrated talent and learning solutions and practices

Education

• Minimum of 3 year tertiary degree / diploma (Human Resource/ Behavioral Sciences/ Business Studies / Management and/or Equivalent)
• Relevant certification / accreditation / membership with professional bodies in the area of Business Learning Management, Skills Upgradation/Re-skilling, Talent Management etc. (advantageous)

Experience

• Minimum of 5 years’ experience in working in the HR domain in telecommunication environment with specific focus on talent acquisition, talent management, learning and development, employee experience etc.)
• Demonstrated experience partnering with clients on solving business/operational issues through the application of progressive people systems (Human Resources) practices
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization

Competencies

Functional Knowledge

• Business/ Financial Acumen
• Telecom Operating Model, Business and Market knowledge
• HR polices and processes
• Telecom skills and competency requirements
• Learning and Development
• Learning Needs Analysis
• Business Talent Management and Development
• Leadership and Succession Management

Skills

• Strong consultative skills (influencing, assessment, facilitation, expectation setting, relationship building)
• Agile Learning Management
• Excellent verbal and communication skills
• Demonstrated time management and priority setting skills
• Possesses flexibility to work in a fast paced, dynamic environment
• Project management
• Reporting & Presentation Skills
• Negotiation skills
• Demonstrated time management and priority setting skills
• Possesses flexibility to work in a fast paced, dynamic environment
• Project management
• Reporting & Presentation Skills
• Negotiation skills

Behavioral

• Accountable
• Adaptable
• Confidence