Specialist: Network Operating Centre at Telkom

• To ensure management and control on all Network and Services related incidents in the Network Operations environment; using project and resource management skills, and the effective operation of Telkom Network and services.

Competencies    
Knowledge/Skills

• Business Plan; Fault Finding Procedures; Protocols; Processes; Network Layout; Network Management System; Technical Infrastructure; Telkom Policies and Procedures; Telecommunication Network
• Analytical; Coaching; Computer Literacy; Communication; Controlling Techniques; Planning; Problem Solving; Report writing Techniques; Telephone Etiquette; Technical Equipment Handling; System Thinking; Decision Making; Interpersonal

Behaviour

• Committed; Flexible/Adaptable; Motivated; Performance Driven; Systematic; Customer Focus; Accountable; Reliable; Initiative; Adherence to Telkom policies and procedures; Punctual; Decisive; Integrity; Team Player; People Oriented; Proactive; Innovative

Job Responsibilities    

• Ensure service or network availability and performance
• Conduct special investigation
• Initiate corrective action
• Correlate information
• Disseminate information
• Manage projects
• Coordinate activities
• Escalate problems and propose solutions or make recommendations
• Liaise with role players
• Generate statistics
• Provide reports
• Formulate and implement contingency plans

Required Certification    
None

Qualifications    

• Relevant 3 year Degree/ Diploma (at least NQF level 6)

Experience    

• 5 years relevant Technical experience

Special Requirements    

• Valid driver's license.
• Willing to work extended hours and/ or shifts.

Comments    

• To view the job description please click on the Job Description attachment.

Closing Date    
2023/05/29