Administrator: Infrastructure Operations at Road Accident Fund

Key Performance Areas

Server Installation and Administration

• Participate in the setting up, configuration, and maintenance of server services.
• Ensure authentic systems policies and structured access control through Active Directory.
• Maintain and administer Microsoft systems and servers (Microsoft servers, AD Exchange, SCOM & SCCM)
• Monitor healthy state of active directory toolset, ADMT, Group Policy management, DNS, DHCP, account and file security, storage technologies.
• Maintain active directory in a multi-site, multi-AD server, 3000+ end user organisation.
• Report any inconsistencies in the server security logs.
• Maintain remote access server.
• Maintain & apply global, computer and user policies.
• Maintain AD and server security.

Cloud (AWS and Azure) Infrastructure Environment Administration

• Administer Cloud (AWS and Azure) Infrastructure platform services.
• Check virtual servers and related services performance and management.
• Maintain capacity planning for cloud infrastructure environment and report or act on any inconsistencies.

Standards, Procedures and Policies

• Prepare and maintain any server related documentation.
• Monitor server performance.

Provision of User Support to Business

• Provides 2nd line support for incident management including incident closure.
• Resolve all incidents logged with agreed SLA with the business.
• Monitor and handle incident logged to ensure adherence to SLA’s.
• Identifies; tracks and resolves system problems.
• Escalates system problems or opportunities to software vendor or Application Manager.

Stakeholder Management

• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology related qualification.
• Certified Microsoft Active Directory and Server administration.
• Certified Operational framework like ITIL v3 or 4 operations process.
• AWS and/or Azure certification added advantage.
• Relevant 3 years’ experience in Infrastructure Operations environment.
• Experience in Infrastructure service provisioning, configuration, and support.
• Experience in monitoring cloud infrastructure and services for performance and availability.
• Experience in management of home folder and data share structure.
• Experience in administration, management, and configuration of print server service.
• Experience in maintaining Server security at the virtual level.

Technical and Behavioral Competencies Required

• Planning, organising and coordinating.
• Personal mastery.
• Judgment and decision making.
• Ethics and values.
• Client service orientation.
• Knowledge in Microsoft Active Directory, DHCP, DNS and Server Administration.
• Knowledge of AWS and Azure Cloud Infrastructure environment.
• Documentation skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Able to successfully navigate within varying degrees of ambiguity in a fast-paced environment.
• Strong analytical and problem-solving abilities.