Vacancies Available at Road Accident Fund

Key Performance Areas

Application Development Management

• Acceptance of requirements from analysts.
• Design the system in accordance with architectural standards.
• Develop/ enhance/ maintain programs according to the RAF standards and requirements daily.
• Keep records of all programs in application register and configuration management.
• Documentation of programs and assisting in training manuals.
• Facilitate software testing and quality assurance activities.
• Fix the identified bugs/ defects as reported by the testing process.
• Ensure alignment with DevOps, CI/CD Documentation and processes.

 Integration

• Develop the interfaces (coding) as described in the development activities category.
• Build and maintain automated workflows using suitable solutions.
• Contribute to the development and deployment of native or cross-platform mobile applications.

 Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Reporting

• Track and prepare the activity status report on the progress of the implementation of received requirements.
• Compile and submit a report of development activities to the supervisor as requested.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.

Stakeholder Management

• Actively participate in knowledge-sharing sessions or team learning initiatives.
• Facilitate and manage communication with relevant internal and external stakeholders and proactively and progressively manage the relationships.
• Deal with enquiries and requests for information from both internal and external stakeholders.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in IT related qualification.
• Microsoft Certified Application Developer is an added advantage.
• Certificate in ITIL is an added advantage.
• Cloud Certification is an added advantage.
• Java Certification is an added advantage.
• Certification in Power Platform development is an added advantage.
• Relevant 5 - 7 years’ experience in the entire Software Development (SDLC) environment.
• Experience in writing Application Integration Programs.
• Experience in Unified Modelling Language (UML).
• Experience in the development and implementation of Power Platform solutions.
• Experience with API integration (RESTful APIs).

Technical and Behavioral Competencies Required

• Resilience.
• Network and alliance.
• Employee engagement.
• Ethics and values.
• Change management.
• Critical and innovative thinking
• Policy conceptualisation and formulation.
• Risk Management.
• Stakeholder development and relations.
• Reporting.
• Thorough understanding of Client Server and Object-Oriented environments.
• Understanding of Microsoft Office SharePoint Server.
• Understanding Cloud Platforms (AWS, MS Azure) and Power Platforms.
• Understanding of HTML, XML and RDBMS.
• Knowledge of Web Services.
• Understanding of Service Oriented Architecture.
• Exposure to Microsoft Office SharePoint Server.
• Understanding of relational databases.
• Understanding version control systems, e.g. Git.
• Knowledge of Robotic Process Automation (RPA) development.
• Proficiency in HTML5, CSS3 and modern JavaScript (ES6+).
• Knowledge of at least one major JavaScript framework (e.g., React, Angular, Vue.js).
• Understanding responsive design principles and mobile-first development.
• Solid understanding of web performance optimisation techniques and tools.
• Familiarity with accessibility standards (WCAG) and how to implement them.

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Key Performance Areas

Server Installation and Administration

• Participate in the setting up, configuration, and maintenance of server services.
• Ensure authentic systems policies and structured access control through Active Directory.
• Maintain and administer Microsoft systems and servers (Microsoft servers, AD Exchange, SCOM & SCCM)
• Monitor healthy state of active directory toolset, ADMT, Group Policy management, DNS, DHCP, account and file security, storage technologies.
• Maintain active directory in a multi-site, multi-AD server, 3000+ end user organisation.
• Report any inconsistencies in the server security logs.
• Maintain remote access server.
• Maintain & apply global, computer and user policies.
• Maintain AD and server security.

Cloud (AWS and Azure) Infrastructure Environment Administration

• Administer Cloud (AWS and Azure) Infrastructure platform services.
• Check virtual servers and related services performance and management.
• Maintain capacity planning for cloud infrastructure environment and report or act on any inconsistencies.

Standards, Procedures and Policies

• Prepare and maintain any server related documentation.
• Monitor server performance.

Provision of User Support to Business

• Provides 2nd line support for incident management including incident closure.
• Resolve all incidents logged with agreed SLA with the business.
• Monitor and handle incident logged to ensure adherence to SLA’s.
• Identifies; tracks and resolves system problems.
• Escalates system problems or opportunities to software vendor or Application Manager.

Stakeholder Management

• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology related qualification.
• Certified Microsoft Active Directory and Server administration.
• Certified Operational framework like ITIL v3 or 4 operations process.
• AWS and/or Azure certification added advantage.
• Relevant 3 years’ experience in Infrastructure Operations environment.
• Experience in Infrastructure service provisioning, configuration, and support.
• Experience in monitoring cloud infrastructure and services for performance and availability.
• Experience in management of home folder and data share structure.
• Experience in administration, management, and configuration of print server service.
• Experience in maintaining Server security at the virtual level.

Technical and Behavioral Competencies Required

• Planning, organising and coordinating.
• Personal mastery.
• Judgment and decision making.
• Ethics and values.
• Client service orientation.
• Knowledge in Microsoft Active Directory, DHCP, DNS and Server Administration.
• Knowledge of AWS and Azure Cloud Infrastructure environment.
• Documentation skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Able to successfully navigate within varying degrees of ambiguity in a fast-paced environment.
• Strong analytical and problem-solving abilities.

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Key Performance Areas

Performance and Risk 

• Support in the monitoring the implementation of the RAF and business unit Risk mitigation strategies.
• Assist in the development of a risk management culture which includes training of staff on risk management policies and practices.
• Maintain the consistent application of the Procurement strategy, plan, frameworks, standards, policies and procedures.
• Track and provide information to AGSA.
• Track and provide information to Intenternal Audit.
• Implement effective performance and risk activities.
• Track and provide information relating to compliance audits.

Reporting

• Assist in the preparation and submission of Regulation reports.
• Contribute to the development of functional reporting systems, for management, project or performance reporting.

Stakeholder Management

• Assist with inquiries and requests for information from both internal and external stakeholders.
• Contribute to the maintenance of relationships with relevant stakeholders.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Supply Chain Management/ Finance related qualification.
• Relevant 3 years’ experience in a Performance and Risk-related environment.
• Experience in procurement/ supply chain management within State Owned Entities (SoEs) will be an added advantage.

Technical and Behavioral Competencies Required

• Planning, organising and coordinating.
• Personal mastery.
• Judgment and decision making.
• Ethics and values.
• Client service orientation.
• Legislation & regulatory knowledge.
• Compliance & governance.
• Ability to analyse and interpret information effectively.
• Report writing.
• Financial acumen.
• Supply chain systems.
• Stakeholder relationships.
• Good knowledge of the PPPFA, supply chain regulations from National Treasury and BBBEE.
• Good written and verbal communication skills.
• Good level of literacy and numeracy.
• Computer and MS office.
• Working experience with SAP procurement module and other accounting tools.

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Key Performance Areas

Enterprise Capacity Operations

• Support the execution of capacity management activities across enterprise systems, cloud platforms and IT components.
• Assist with the installation, configuration and routine maintenance of approved monitoring tools, agents and cloud monitoring dashboards.
• Monitor system and cloud service performance, utilisation, event logs and alerts, and escalate issues where required.
• Capture and maintain accurate capacity and performance information for storage, servers, network and cloud environments.
• Assist with routine system and cloud platform checks, tuning activities and basic corrective actions in line with approved procedures.
• Provide input to capacity tracking, cloud utilisation analysis and support the preparation of operational reports.
• Set up and maintain user and service accounts as instructed and support system software and cloud administration activities.

Enterprise Capacity Support

• Collect and maintain information on business, system and cloud service requirements that may influence capacity demand.
• Assist with capacity trend analysis, baseline updates and routine forecasting activities across on-premises and cloud environments.
• Provide administrative and technical support for capacity management and cloud monitoring tools.
• Support the consolidation of capacity inputs from ICT, cloud service teams, business and project teams.
• Assist in ensuring that capacity information is available for project, operational and cloud resource planning activities.

Availability of ICT Infrastructure

• Percentage reduction in failures of third-party performance on MTTR/ MTBF against contract targets
• Percentage reduction in the cost of unavailability across ICT and cloud services.
• Percentage improvement in service delivery costs for infrastructure and cloud services.
• Timely completion of regular risk analysis and system reviews for infrastructure and cloud platforms.
• Timely completion of regular cost-benefit analysis established for infrastructure and cloud resources.
• Component and cloud service failure impact analysis.
• Monitor and compile routine enterprise system and cloud performance reports.
• Prepare accurate system activity, monitoring, cloud utilisation and capacity reports.
• Maintain records and supporting documentation for operational and cloud reporting purposes.
• Provide input into briefings, presentations and reports on enterprise and cloud operations as requested by management

 Reporting

• Monitor and compile routine enterprise system and cloud performance reports.
• Prepare accurate system activity, monitoring, cloud utilisation and capacity reports.
• Maintain records and supporting documentation for operational and cloud reporting purposes.
• Provide input into briefings, presentations and reports on enterprise and cloud operations as requested by management

Stakeholder Management

• Maintain effective working relationships with relevant internal and external stakeholders, including infrastructure, application and cloud service teams.
• Respond to routine stakeholder queries on operational, capacity and cloud monitoring matters and escalate issues where necessary.
• Support communication and coordination with stakeholders on operational, service availability and cloud-related matters.

Qualifications and Experience

• Bachelor's Degree/ Advanced Diploma in Information Technology-related qualification.
• Operational framework like ITIL 4 Foundation.
• Microsoft Certified: Azure Fundamentals and AWS Certified Cloud Practitioner will be an advantage.
• Relevant 4 years’ experience in ICT enterprise systems, cloud environments, systems administration, monitoring, reporting or capacity support within a multi-user environment.

Technical and Behavioral Competencies Required

• Planning, organising and coordinating.
• Personal mastery.
• Judgment and decision making.
• Ethics and values.
• Client service orientation.
• Basic knowledge of cloud, virtualisation and hybrid infrastructure environments.
• Basic knowledge of capacity, performance and cloud monitoring tools.
• Understanding of cloud service availability, utilisation, performance and operational reporting.
• Self-motivation and ability to work independently and as part of a team.
• Communication skills.
• Analytical skills.
• Ability to troubleshoot and resolve hardware, software and cloud service issues.
• General awareness of current and emerging ICT and cloud trends.
• Ability to research and understand technical documentation.
• Understanding of how to apply various technical resources in enterprise and cloud environments.