Al Baraka Bank, registered in South Africa since 1989, pioneered Islamic banking in this country in response to an identified need for a system of banking which adhered to Islamic economic principles. The bank, with its Head Office in Durban and a strategically located national branch network, is South Africas only fully-fledged Islamic bank and is a subs...
KEY PERFORMANCE AREAS
Customer On Boarding
- To review and approve customer account opening documentation on the system.
- Ensure that all information captured on the system matches the source documents.
- Ensures that correct and clear documents are scanned prior to approval.
- Ensure that all information is captured accurately on the Bank’s Operating systems
- Ensures FICA policies and procedures are strictly enforced.
- Ensures Watchlist screening check is conducted and clear.
- Ensure that turnaround times are adhered to when approving Accounts.
Digital onboarding
- To review and approve digital banking profiles when required.
- To review and approve linking of accounts.
- To review and approve change of password.
- To review and approve device linking.
- To review and approve customer linking.
- To contact customers to conduct verification checks.
- To review and approve new accounts.
Administration
- Address/assist Branch FICA queries.
- Attends to ad hoc administration requirements as and when required.
Requirements
QUALIFICATIONS
- Minimum – Matric / Certificate in Banking or similar
PREFERRED EXPERIENCE
- Minimum experience of 1 year in a similar position.
KNOWLEDGE REQUIRED
- Excellent understanding of FICA required.
- Microsoft Office 365
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MAIN FUNCTIONS OF THE JOB
Compliance Reporting
- Conduct reconciliation and validations for submission of Cash Threshold Reports (CTRs) and International Funds Transfer Reports (IFTR) to the Compliance Department
Ongoing Due Diligence
- To review all FICA documentation on existing customers.
- To ensure customers details are accurate and up to date.
- To ensure all existing clients FICA status is captured correctly according to their dealings with the bank.
- To request confirmation of details from clients by contacting them.
- To update CIFS, upload ODD Documents and send for approval.
- To block all accounts where ODD could not be concluded.
- To assist Branches with ODD Queries.
Administration
- Address/assist Branch FICA queries.
- Attends to ad hoc administration requirements as and when required.
Requirements
QUALIFICATIONS
- Minimum – Matric / Certificate in Banking or similar
PREFERRED EXPERIENCE
- Minimum experience of 1 year in a similar position.
- FICA experience required.
KNOWLEDGE REQUIRED
- Excellent understanding of FICA required
- Microsoft Office 365
NOTE
- The position requires that the candidate work alternate Saturdays.
go to method of application »
MAIN FUNCTIONS OF THE JOB
Ongoing Due Diligence
- To review all FICA documentation on existing customers
- To ensure customers details are accurate and up to date.
- To ensure all existing clients FICA status is captured correctly according to their dealings with the bank.
- To request confirmation of details from clients by contacting them.
- To update CIFS, upload ODD Documents and send for approval.
- To block all accounts where ODD could not be concluded.
- To assist Branches with ODD Queries.
Administration
- Address/assist Branch FICA queries.
- Attends to ad hoc administration requirements as and when required.
Requirements
QUALIFICATIONS
- Minimum – Matric / Certificate in Banking or similar
PREFERRED EXPERIENCE
- Minimum experience of 1 year in a similar position.
- FICA experience required
KNOWLEDGE
- Excellent understanding of FICA required
- Microsoft Office 365
go to method of application »
Description
Foreign Documentary Transactions
Letters of Credit (Import):
- Review and process Import LC applications.
- Ensure accuracy and completeness in collaboration with the FX Operation team.
- Vet applications and ensure compliance with international banking standards.
- Engage with clients regarding discrepancies and obtain written acceptance before rate confirmation.
- Submit instructions for finalization of transactions, including clearing charges where applicable.
Bills for Collection (Import):
- Process and review import trade checklists.
- Collaborate with Advance Tech Support to ensure compliance.
- Verify documentation and coordinate exchange rate confirmation.
- Finalize transactions based on client payment instructions.
Foreign Non-Documentary Transactions
Outward Telegraphic Transfers (Import):
- Process Payment Requests and Proforma/Commercial Invoices.
- Verify transaction accuracy and compliance.
- Submit exchange rate confirmations and finalize transactions.
Administration of Trade Finance Advances
Foreign Payments (Documentary & Non-documentary):
- Review payment requests and ensure compliance with policies and Shariah principles.
- Prepare and approve applications for processing.
- Coordinate with clients regarding Offer to Purchase.
Local Payments:
- Process and vet local payment requests.
- Ensure transactions align with Shariah requirements and banking policies.
- Facilitate SWIFT payments and maintain compliance documentation.
Not Finalized Trade Advances:
- Maintain regular contact with clients regarding shipment status.
- Ensure timely receipt and vetting of Offer to Purchase documents.
- Oversee transaction finalization.
General Administration & Client Support
Client Support:
- Address customer complaints and inquiries promptly.
- Ensure timely execution of trade processes.
Internal Divisions:
- Assist internal departments with trade finance queries.
- Compile audit files and provide feedback on compliance audits.
Department Operations:
- Ensure transaction verifications comply with Shariah requirements.
- Provide back-office support for staff coverage within the division.
Requirements
QUALIFICATIONS
- A diploma or recognised certificate in International Trade would be an advantage
PREFERRED EXPERIENCE
- A minimum of 2-5 years of general banking experience, accounting & international trade finance
KNOWLEDGE
- An in-depth understanding of all the principles of Shariah in respect of Trade finance for local and international payments.
- Banking System.
- Microsoft Office.
- Banks policies and procedures.
go to method of application »
CORE PURPOSE OF THE JOB
- To provide a shared regional support function that assists the Region with marketing events and collateral, first-line IT coordination, facilities coordination, office administration, supplier liaison, logistics, asset and equipment support, health and safety administration, and general operational requirements.
- The role is intended to support the smooth day-to-day running of regional activities by acting as a practical, hands-on coordination resource between the Region, IT, Facilities, Marketing, internal stakeholders and external service providers.
MAIN FUNCTIONS OF THE JOB
Regional Marketing, Events and Brand Support
- Coordinate and assist with the planning and execution of regional events, including customer events, exhibitions, trade shows, internal functions and product launches.
- Liaise with internal stakeholders and external suppliers to coordinate event logistics, venues, catering, promotional items and event materials.
- Manage regional marketing collateral, ensuring brochures, flyers, banners, branded merchandise and promotional materials are available, current, displayed and distributed as required.
- Assist with sourcing, ordering and maintaining branded marketing materials and promotional merchandise.
- Support pop-up events and presentations within the region, including setup and breakdown of marketing material.
- Maintain an inventory of marketing assets and monitor stock levels for regional marketing material.
- Support the regional team with marketing-related administration, including purchasing, collections and coordination where applicable.
- Work closely with the Marketing team to ensure brand consistency and compliance with corporate marketing standards.
IT Coordination and First-Line Technical Support
- Provide first-line IT support and technical assistance to regional users across branches and offices.
- Serve as the regional IT Helpdesk, ensuring incidents and service requests are logged, tracked, escalated, and resolved within agreed service levels.
- Troubleshoot and resolve common desktop, laptop, printer, scanner, mobile device, peripheral, and connectivity issues.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
- Assist with user account administration, password resets, equipment allocation, and onboarding/offboarding activities.
- Perform basic workstation setup, software installation, equipment replacement, and hardware deployment activities.
- Support the rollout of new IT equipment, branch technology refreshes, upgrades, and project implementations.
- Maintain accurate records of IT assets, equipment movements, user allocations, and inventory.
- Conduct periodic technology audits and assist in ensuring compliance with IT policies and standards.
- Escalate complex technical issues to infrastructure, security, network, or application support teams as required and coordinate follow-up with users.
Audio Visual & Meeting Technology Support
- Set up, configure, test, and support audio-visual equipment for meetings, conferences, training sessions, exhibitions, and corporate events.
- Provide hands-on support for Microsoft Teams Rooms, video conferencing systems, projectors, displays, presentation screens, microphones, speakers, webcams, and related technology.
- Ensure meeting rooms and presentation venues are operational, connected, and presentation-ready prior to events.
- Assist presenters, trainers, executives, and management teams with technology requirements during meetings and events.
- Troubleshoot audio, video, display, connectivity, and conferencing issues during live sessions.
- Maintain and coordinate AV equipment inventories and ensure equipment is secure, functional, and properly maintained.
Regional Technical Field Support
- Travel between branches and regional offices to provide onsite technical support when required.
- Coordinate equipment installations, office technology setups, relocations, and hardware replacements.
- Assist with network equipment deployment, basic cabling coordination, workstation moves, and connectivity troubleshooting under the guidance of IT teams.
- Support business continuity and disaster recovery activities relating to user technology and regional infrastructure, where required.
- Provide practical hands-on support during branch openings, office moves, upgrades, audits, and regional projects.
Facilities Coordination and Building Support
- Coordinate office and building maintenance matters, including logging issues, following up with service providers and escalating unresolved matters.
- Assist with the day-to-day upkeep of regional offices and meeting spaces, including inspections, cleanliness, general maintenance and workspace readiness.
- Support management of cleaning staff, office supplies, consumables and facilities-related service requests.
- Liaise with contractors and facilities service providers in respect of maintenance, cleaning, pest control, garden services and other agreed services.
- Assist with office relocations, workspace setup, furniture arrangements and minor facilities-related tasks within competency limits.
- Support coordination of generator, UPS, air-conditioning, CCTV, alarm and related building-service matters where regional follow-up is required.
Occupational Health, Safety and Security Administration
- Assist with health and safety administration for the region, including follow-up on OHS action items, audit matters, signage, training records and compliance checks.
- Support coordination of fire drills, evacuation drills and OHS meetings where required.
- Assist with regional security-related administration, including liaison with service providers and escalation of security concerns.
- Support branches and regional offices with OHS and security follow-ups, reports and outstanding items.
Logistics, Assets, Courier and Document Support
- Coordinate delivery, collection, movement and accountability of IT, facilities, marketing and office equipment or materials.
- Maintain registers or records for regional marketing assets, IT equipment, courier items and other operational assets where required.
- Arrange courier services and track delivery of documents, equipment, marketing material and goods.
- Assist with document collation, pack preparation, printing, photocopying, binding, filing and distribution where required.
- Support branch openings, relocations, audits, exhibitions, regional campaigns and other special projects requiring practical logistical assistance.
Vehicle, Licensing and Proxy Support
- Support administration relating to company vehicles used within the region, including maintenance follow-ups, licensing, service coordination and related records.
- Act as proxy representative where required to obtain duplicate NATIS documents, renew licences and assist with related vehicle administration processes.
- Assist with driver, messenger, collection or delivery duties where operationally required and authorised.
- Ensure company documents, assets and materials are handled securely during transport, collection and delivery.
General Regional Administration and Operational Support
- Provide general administrative and operational support to the regional team as required.
- Assist with purchasing coordination, payment requisitions, supplier documentation, collections and follow-ups where applicable.
- Support stationery and office supply management, including stock monitoring, ordering and reconciliation where required.
- Provide relief reception, mail, visitor or front-office support where required for regional continuity.
- Maintain accurate records, work logs and follow-up trackers for assigned regional support activities.
- Respond to ad hoc requests requiring practical support, coordination or on-site assistance within the scope of the role.
Requirements
QUALIFICATIONS
Minimum QualificationsEssential
- Grade 12 (Matric).
- Valid South African Driver's Licence.
- Computer literacy (Microsoft Office and Microsoft 365).
- A+, N+, or equivalent IT Support qualification.
Advantageous
- Facilities Management, Technical Support, or Maintenance-related certification.
- Health and Safety certification.
PREFERRED EXPERIENCE
Experience
- 3-5 years' experience in regional support, administration, IT support, facilities support, event coordination, marketing coordination or a multi-skilled operational support role.
- Experience supporting Microsoft Windows and Microsoft 365 environments.
- Facilities industry experience and project coordination exposure are advantageous.
- Practical capability in supporting Windows, Microsoft 365, desktops/laptops, printers, mobile devices and peripherals.
- Understanding of IT asset lifecycle management and accurate equipment allocation/movement records.
- Knowledge or experience in Audio Visual (AV) and Video Conferencing support, including Microsoft Teams Rooms, meeting-room equipment, displays/screens, projectors, microphones, speakers, webcams and basic AV troubleshooting.
- Comfortable with setting up, testing and providing hands-on technical support for meetings, presentations, training sessions and corporate events.
- 2–3 years of practical IT/desktop/service desk support experience, with exposure to AV and video-conferencing technology being advantageous.
Other Requirements
- Frequent travel between regional offices, branches, event venues and business locations.
- Ability to move equipment safely.
- Professional conduct, reliability and availability for occasional after-hours or weekend support where operationally required.
go to method of application »
CORE PURPOSE OF THE JOB
- To provide a shared regional support function that assists the Region with marketing events and collateral, first-line IT coordination, facilities coordination, office administration, supplier liaison, logistics, asset and equipment support, health and safety administration, and general operational requirements.
- The role is intended to support the smooth day-to-day running of regional activities by acting as a practical, hands-on coordination resource between the Region, IT, Facilities, Marketing, internal stakeholders and external service providers.
MAIN FUNCTIONS OF THE JOB
Regional Marketing, Events and Brand Support
- Coordinate and assist with the planning and execution of regional events, including customer events, exhibitions, trade shows, internal functions and product launches.
- Liaise with internal stakeholders and external suppliers to coordinate event logistics, venues, catering, promotional items and event materials.
- Manage regional marketing collateral, ensuring brochures, flyers, banners, branded merchandise and promotional materials are available, current, displayed and distributed as required.
- Assist with sourcing, ordering and maintaining branded marketing materials and promotional merchandise.
- Support pop-up events and presentations within the region, including setup and breakdown of marketing material.
- Maintain an inventory of marketing assets and monitor stock levels for regional marketing material.
- Support the regional team with marketing-related administration, including purchasing, collections and coordination where applicable.
- Work closely with the Marketing team to ensure brand consistency and compliance with corporate marketing standards.
IT Coordination and First-Line Technical Support
- Provide first-line IT support and technical assistance to regional users across branches and offices.
- Serve as the regional IT Helpdesk, ensuring incidents and service requests are logged, tracked, escalated, and resolved within agreed service levels.
- Troubleshoot and resolve common desktop, laptop, printer, scanner, mobile device, peripheral, and connectivity issues.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
- Assist with user account administration, password resets, equipment allocation, and onboarding/offboarding activities.
- Perform basic workstation setup, software installation, equipment replacement, and hardware deployment activities.
- Support the rollout of new IT equipment, branch technology refreshes, upgrades, and project implementations.
- Maintain accurate records of IT assets, equipment movements, user allocations, and inventory.
- Conduct periodic technology audits and assist in ensuring compliance with IT policies and standards.
- Escalate complex technical issues to infrastructure, security, network, or application support teams as required and coordinate follow-up with users.
Audio Visual & Meeting Technology Support
- Set up, configure, test, and support audio-visual equipment for meetings, conferences, training sessions, exhibitions, and corporate events.
- Provide hands-on support for Microsoft Teams Rooms, video conferencing systems, projectors, displays, presentation screens, microphones, speakers, webcams, and related technology.
- Ensure meeting rooms and presentation venues are operational, connected, and presentation-ready prior to events.
- Assist presenters, trainers, executives, and management teams with technology requirements during meetings and events.
- Troubleshoot audio, video, display, connectivity, and conferencing issues during live sessions.
- Maintain and coordinate AV equipment inventories and ensure equipment is secure, functional, and properly maintained.
Regional Technical Field Support
- Travel between branches and regional offices to provide onsite technical support when required.
- Coordinate equipment installations, office technology setups, relocations, and hardware replacements.
- Assist with network equipment deployment, basic cabling coordination, workstation moves, and connectivity troubleshooting under the guidance of IT teams.
- Support business continuity and disaster recovery activities relating to user technology and regional infrastructure, where required.
- Provide practical hands-on support during branch openings, office moves, upgrades, audits, and regional projects.
Facilities Coordination and Building Support
- Coordinate office and building maintenance matters, including logging issues, following up with service providers and escalating unresolved matters.
- Assist with the day-to-day upkeep of regional offices and meeting spaces, including inspections, cleanliness, general maintenance and workspace readiness.
- Support management of cleaning staff, office supplies, consumables and facilities-related service requests.
- Liaise with contractors and facilities service providers in respect of maintenance, cleaning, pest control, garden services and other agreed services.
- Assist with office relocations, workspace setup, furniture arrangements and minor facilities-related tasks within competency limits.
- Support coordination of generator, UPS, air-conditioning, CCTV, alarm and related building-service matters where regional follow-up is required.
Occupational Health, Safety and Security Administration
- Assist with health and safety administration for the region, including follow-up on OHS action items, audit matters, signage, training records and compliance checks.
- Support coordination of fire drills, evacuation drills and OHS meetings where required.
- Assist with regional security-related administration, including liaison with service providers and escalation of security concerns.
- Support branches and regional offices with OHS and security follow-ups, reports and outstanding items.
Logistics, Assets, Courier and Document Support
- Coordinate delivery, collection, movement and accountability of IT, facilities, marketing and office equipment or materials.
- Maintain registers or records for regional marketing assets, IT equipment, courier items and other operational assets where required.
- Arrange courier services and track delivery of documents, equipment, marketing material and goods.
- Assist with document collation, pack preparation, printing, photocopying, binding, filing and distribution where required.
- Support branch openings, relocations, audits, exhibitions, regional campaigns and other special projects requiring practical logistical assistance.
Vehicle, Licensing and Proxy Support
- Support administration relating to company vehicles used within the region, including maintenance follow-ups, licensing, service coordination and related records.
- Act as proxy representative where required to obtain duplicate NATIS documents, renew licences and assist with related vehicle administration processes.
- Assist with driver, messenger, collection or delivery duties where operationally required and authorised.
- Ensure company documents, assets and materials are handled securely during transport, collection and delivery.
General Regional Administration and Operational Support
- Provide general administrative and operational support to the regional team as required.
- Assist with purchasing coordination, payment requisitions, supplier documentation, collections and follow-ups where applicable.
- Support stationery and office supply management, including stock monitoring, ordering and reconciliation where required.
- Provide relief reception, mail, visitor or front-office support where required for regional continuity.
- Maintain accurate records, work logs and follow-up trackers for assigned regional support activities.
- Respond to ad hoc requests requiring practical support, coordination or on-site assistance within the scope of the role.
Requirements
QUALIFICATIONS
Minimum QualificationsEssential
- Grade 12 (Matric).
- Valid South African Driver's Licence.
- Computer literacy (Microsoft Office and Microsoft 365).
- A+, N+, or equivalent IT Support qualification.
Advantageous
- Facilities Management, Technical Support, or Maintenance-related certification.
- Health and Safety certification.
PREFERRED EXPERIENCE
Experience
- 3-5 years' experience in regional support, administration, IT support, facilities support, event coordination, marketing coordination or a multi-skilled operational support role.
- Experience supporting Microsoft Windows and Microsoft 365 environments.
- Facilities industry experience and project coordination exposure are advantageous.
- Practical capability in supporting Windows, Microsoft 365, desktops/laptops, printers, mobile devices and peripherals.
- Understanding of IT asset lifecycle management and accurate equipment allocation/movement records.
- Knowledge or experience in Audio Visual (AV) and Video Conferencing support, including Microsoft Teams Rooms, meeting-room equipment, displays/screens, projectors, microphones, speakers, webcams and basic AV troubleshooting.
- Comfortable with setting up, testing and providing hands-on technical support for meetings, presentations, training sessions and corporate events.
- 2–3 years of practical IT/desktop/service desk support experience, with exposure to AV and video-conferencing technology being advantageous.
Other Requirements
- Frequent travel between regional offices, branches, event venues and business locations.
- Ability to move equipment safely.
- Professional conduct, reliability and availability for occasional after-hours or weekend support where operationally required.
Method of Application
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