Regional Technical and Business Support Officer - Gauteng at Al Baraka Bank South Africa

CORE PURPOSE OF THE JOB

• To provide a shared regional support function that assists the Region with marketing events and collateral, first-line IT coordination, facilities coordination, office administration, supplier liaison, logistics, asset and equipment support, health and safety administration, and general operational requirements.
• The role is intended to support the smooth day-to-day running of regional activities by acting as a practical, hands-on coordination resource between the Region, IT, Facilities, Marketing, internal stakeholders and external service providers.

MAIN FUNCTIONS OF THE JOB

Regional Marketing, Events and Brand Support

• Coordinate and assist with the planning and execution of regional events, including customer events, exhibitions, trade shows, internal functions and product launches.
• Liaise with internal stakeholders and external suppliers to coordinate event logistics, venues, catering, promotional items and event materials.
• Manage regional marketing collateral, ensuring brochures, flyers, banners, branded merchandise and promotional materials are available, current, displayed and distributed as required.
• Assist with sourcing, ordering and maintaining branded marketing materials and promotional merchandise.
• Support pop-up events and presentations within the region, including setup and breakdown of marketing material.
• Maintain an inventory of marketing assets and monitor stock levels for regional marketing material.
• Support the regional team with marketing-related administration, including purchasing, collections and coordination where applicable.
• Work closely with the Marketing team to ensure brand consistency and compliance with corporate marketing standards.

 IT Coordination and First-Line Technical Support

• Provide first-line IT support and technical assistance to regional users across branches and offices.
• Serve as the regional IT Helpdesk, ensuring incidents and service requests are logged, tracked, escalated, and resolved within agreed service levels.
• Troubleshoot and resolve common desktop, laptop, printer, scanner, mobile device, peripheral, and connectivity issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Assist with user account administration, password resets, equipment allocation, and onboarding/offboarding activities.
• Perform basic workstation setup, software installation, equipment replacement, and hardware deployment activities.
• Support the rollout of new IT equipment, branch technology refreshes, upgrades, and project implementations.
• Maintain accurate records of IT assets, equipment movements, user allocations, and inventory.
• Conduct periodic technology audits and assist in ensuring compliance with IT policies and standards.
• Escalate complex technical issues to infrastructure, security, network, or application support teams as required and coordinate follow-up with users.

Audio Visual & Meeting Technology Support

• Set up, configure, test, and support audio-visual equipment for meetings, conferences, training sessions, exhibitions, and corporate events.
• Provide hands-on support for Microsoft Teams Rooms, video conferencing systems, projectors, displays, presentation screens, microphones, speakers, webcams, and related technology.
• Ensure meeting rooms and presentation venues are operational, connected, and presentation-ready prior to events.
• Assist presenters, trainers, executives, and management teams with technology requirements during meetings and events.
• Troubleshoot audio, video, display, connectivity, and conferencing issues during live sessions.
• Maintain and coordinate AV equipment inventories and ensure equipment is secure, functional, and properly maintained.

Regional Technical Field Support

• Travel between branches and regional offices to provide onsite technical support when required.
• Coordinate equipment installations, office technology setups, relocations, and hardware replacements.
• Assist with network equipment deployment, basic cabling coordination, workstation moves, and connectivity troubleshooting under the guidance of IT teams.
• Support business continuity and disaster recovery activities relating to user technology and regional infrastructure, where required.
• Provide practical hands-on support during branch openings, office moves, upgrades, audits, and regional projects.

Facilities Coordination and Building Support

• Coordinate office and building maintenance matters, including logging issues, following up with service providers and escalating unresolved matters.
• Assist with the day-to-day upkeep of regional offices and meeting spaces, including inspections, cleanliness, general maintenance and workspace readiness.
• Support management of cleaning staff, office supplies, consumables and facilities-related service requests.
• Liaise with contractors and facilities service providers in respect of maintenance, cleaning, pest control, garden services and other agreed services.
• Assist with office relocations, workspace setup, furniture arrangements and minor facilities-related tasks within competency limits.
• Support coordination of generator, UPS, air-conditioning, CCTV, alarm and related building-service matters where regional follow-up is required.

Occupational Health, Safety and Security Administration

• Assist with health and safety administration for the region, including follow-up on OHS action items, audit matters, signage, training records and compliance checks.
• Support coordination of fire drills, evacuation drills and OHS meetings where required.
• Assist with regional security-related administration, including liaison with service providers and escalation of security concerns.
• Support branches and regional offices with OHS and security follow-ups, reports and outstanding items.

Logistics, Assets, Courier and Document Support

• Coordinate delivery, collection, movement and accountability of IT, facilities, marketing and office equipment or materials.
• Maintain registers or records for regional marketing assets, IT equipment, courier items and other operational assets where required.
• Arrange courier services and track delivery of documents, equipment, marketing material and goods.
• Assist with document collation, pack preparation, printing, photocopying, binding, filing and distribution where required.
• Support branch openings, relocations, audits, exhibitions, regional campaigns and other special projects requiring practical logistical assistance.

Vehicle, Licensing and Proxy Support

• Support administration relating to company vehicles used within the region, including maintenance follow-ups, licensing, service coordination and related records.
• Act as proxy representative where required to obtain duplicate NATIS documents, renew licences and assist with related vehicle administration processes.
• Assist with driver, messenger, collection or delivery duties where operationally required and authorised.
• Ensure company documents, assets and materials are handled securely during transport, collection and delivery.

General Regional Administration and Operational Support

• Provide general administrative and operational support to the regional team as required.
• Assist with purchasing coordination, payment requisitions, supplier documentation, collections and follow-ups where applicable.
• Support stationery and office supply management, including stock monitoring, ordering and reconciliation where required.
• Provide relief reception, mail, visitor or front-office support where required for regional continuity.
• Maintain accurate records, work logs and follow-up trackers for assigned regional support activities.
• Respond to ad hoc requests requiring practical support, coordination or on-site assistance within the scope of the role.

Requirements

QUALIFICATIONS

Minimum QualificationsEssential

• Grade 12 (Matric).
• Valid South African Driver's Licence.
• Computer literacy (Microsoft Office and Microsoft 365).
• A+, N+, or equivalent IT Support qualification.

Advantageous

• Facilities Management, Technical Support, or Maintenance-related certification.
• Health and Safety certification.

PREFERRED EXPERIENCE

Experience

• 3-5 years' experience in regional support, administration, IT support, facilities support, event coordination, marketing coordination or a multi-skilled operational support role.
• Experience supporting Microsoft Windows and Microsoft 365 environments.
• Facilities industry experience and project coordination exposure are advantageous.
• Practical capability in supporting Windows, Microsoft 365, desktops/laptops, printers, mobile devices and peripherals.
• Understanding of IT asset lifecycle management and accurate equipment allocation/movement records.
• Knowledge or experience in Audio Visual (AV) and Video Conferencing support, including Microsoft Teams Rooms, meeting-room equipment, displays/screens, projectors, microphones, speakers, webcams and basic AV troubleshooting.
• Comfortable with setting up, testing and providing hands-on technical support for meetings, presentations, training sessions and corporate events.
• 2–3 years of practical IT/desktop/service desk support experience, with exposure to AV and video-conferencing technology being advantageous.

Other Requirements

• Frequent travel between regional offices, branches, event venues and business locations.
• Ability to move equipment safely.
• Professional conduct, reliability and availability for occasional after-hours or weekend support where operationally required.