MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through ou...
Task Complexity: (key performance areas that are essential to this position)
Operational Excellence
Maintain and Support the Core Networks elements including Cloud and Virtualization infrastructure (SGSN, GGSN, DNS, MME, SGW, PGW, PCG/PCC, vMSE, IWF etc.) in a multi-vendor environment e.g., Ericsson, Huawei, Cisco etc.
To effectively resolve trouble tickets and identify root cause to prevent a recurrence.
To provide Tier2 support to internal business units as per defined process and OLA.
Fault management and end-to-end analysis and troubleshooting across all Packet Core elements and peripheral systems.
Responsible for OEM technical engagement and investigation
Ensure vendors are meeting their SLA with MTN
Ad hoc onsite support required to network elements.
Co-Design and implement the Core Network elements to support the business objectives of MTN.
Define and design scheduled proactive maintenance programmes.
Comply to stringent Change management processes for afterhours planned activities and/or fault correction.
Ensure comprehensive configuration tests and acceptance procedures are carried out to ensure full compatibility and maintain network performance during the integration of new and upgrades.
Communicate design problems and provide input to the respective Engineering teams.
Communicate and debrief network issues with management and key stakeholders.
Respond to alarming and/or deviation on KPI trends as per prescribed SLA.
Ensure systems are meeting network SLAs.
Ensure end-to-end integration is successful.
Performance Management of all areas of responsibility
Ensure documentation is relevant and kept up to date.
Liaise with 3rd party vendors for network integration in terms of planning and design.
Supervisory / Leadership / Managerial Complexity: Manage all own projects to completion.
Team Lead Junior Engineers
Mentoring new/junior IP engineers
Role Complexity: Influences other areas or departments from a senior technical viewpoint.
QUALIFICATIONS
Education:
Minimum of 3 year degree/diploma in Electronic Engineering
Technical Training in the appropriate areas
Fluent in English and language of country preferable
Johannesburg vs. Cape Town: How Job Opportunities CompareA comparison between job opportunities in Johannesburg and job opportunities in Cape Town job opportunities, including salaries, employment growth, industries hiring and career prospects.
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail