Jobs at MTN

JOB DESCRIPTION

• Collaborate with stakeholders to identify and define business problems that can be solved using data-driven approaches.
• Perform exploratory data analysis to gain insights, identify patterns, and detect anomalies.
• Develop and implement statistical and machine learning models to solve complex business problems.
• Utilize advanced analytical techniques to uncover trends, correlations, and causality in the data.
• Build and deploy predictive models to forecast outcomes, make recommendations, and optimize business processes.
• Collaborate with technical teams and developers to integrate data science solutions into production systems.
• Communicate findings, insights, and recommendations to both technical and non-technical stakeholders through reports, presentations, and visualizations.

RESPONSIBILITIES
Key Activities &Responsibilities

Strategy

• Owner of the Consumer Data Science, Vision and Mission to align the department for MTN SA and Group delivery.
• Data Science Leadership
• Support the consumer department with deep insights , attribution analysis and predictive forecasting models.
• Alignment of pricing team, to help with predictive pricing models and conjoint analysis
• Alert stakeholders to potential opportunities and risks relating to MTN SA.
• Mentor and provide guidance to junior data scientists, as needed.
• Coordinate the analytics across the Consumer function and ensures that product and segment strategies all support the envisaged Consumer objectives.
• Review and analyse profitability reports to indicate the margins expected for sales. This includes modelling of marginal based pricing structures in order to understand the impact of network capacity requirements associated with highly competitive pricing structures.
• Extensive collaboration and integration will be required with the product and solution development team as well as the Consumer segment and customer experience team in arriving at the final GTM proposition. This will require extensive work at the strategic level, platform and technology level as well as the design level.
• Manages internal stakeholders who contribute to or can influence the Consumer business’ planning (e.g. Customer Experience and Risk)
• Drive the execution and implementation of operational plans, initiating corrective actions where necessary.
• Ensure that operational plans and models comply with processes and procedures across MTNSA.
• Consider and drive best practice, continuous improvement and innovation at process and procedure level.
• Construct, implement and fine-tune methods, processes and systems to enhance effectiveness and meet goals.
• Define, implement and maintain Consumer Customer Segmentation which will foster targeted strategies for
• Consumer, Sales and Distribution, Technology and Customer Care.

QUALIFICATIONS
Education

• Minimum of 4 year tertiary qualification

Experience

• Minimum 10 years experience including:
• Senior management track record of 5 years or more,with at least 3 years in relevant sector/industry.
• Proven experience as a Data Scientist or in a similar role, with a strong understanding of statistical concepts and machine learning algorithms.
• Strong knowledge of SQL and experience working with relational databases.
• Familiarity with big data technologies such as Hadoop, Spark, or Hive is a plus.
• Excellent problem-solving skills, with the ability to think critically and approach complex challenges in a structured manner

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JOB DESCRIPTION
Mission/Core purpose of the Job

• Responsible for the Strategy, Business Planning and Forecasting of the Consumer Business Unit,collaborating with the rest of the Consumer segments to communicate performance against the business plan objectives.
• Consolidates the Consumer Roadmaps and track against performance, including actions for correction and growth.
• End to end Consumer Business Unit reporting including Financial and non financial metrics, risk and compliance and Element2 KPIs.
• Acts as the representative for Consumer on all aspects relating to the total division including Business Continuity plans, BBBEE, Risk and Compliance, PPPs, Group Culture Audit, Sentimeter.

RESPONSIBILITIES
Key Activities & Responsibilities
Strategy

• Owner of the Consumer Strategy, Vision and Mission to align the department for MTN SA and Group delivery.
• Planning and Commercial Strategy Leadership
• Develop Consumer strategies in alignment with overall MTN Strategy in order to devise the annual operating plan,
• KPIs and revenue targets. Implement through the rest of the Consumer team.
• Alert stakeholders to potential opportunities and risks relating to MTN SA.
• Coordinate the planning across the Consumer function and ensures that product and segment strategies all support the envisaged Consumer objectives.
• Extensive collaboration and integration will be required with the product and solution development team as well as the Consumer segment and customer experience team in arriving at the final GTM proposition. This will require extensive work at the strategic level, platform and technology level as well as the design level.
• Collaborates with Brand and Marketing to advise on marketing approaches based on product performance.
• Manages internal stakeholders who contribute to or can influence the Consumer business’ planning (e.g. Customer Experience and Risk)
• Drive the execution and implementation of operational plans, initiating corrective actions where necessary.
• Ensure that operational plans and models comply with processes and procedures across MTNSA.
• Consider and drive best practice, continuous improvement and innovation at process and procedure level.
• Construct, implement and fine-tune methods, processes and systems to enhance effectiveness and meet goals.
• Define, implement and maintain Consumer Customer Segmentation which will foster targeted strategies for
• Consumer, Sales and Distribution, Technology and Customer Care

QUALIFICATIONS
Education

• Minimum of 4 year tertiary qualification

Experience

• Minimum 10 years experience including:
• Senior management track record of 5 years or more, with at least 3 years in relevant sector/industry in a strategic commercial or marketing role.
• Experience working in a global/multinational enterprise/ FMCG.
• Knowledge of consumer data analytics, management, and platforms in a Techo environment.
• Experience in continuous improvement through the implementation of best practices.
• Understanding of emerging markets.

ABOUT THE TEAM
The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

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JOB DESCRIPTION

Context

• This role is within the Enterprise Information Systems technology department within MTN. The purpose of the EIS department is to provide overall direction in the design, development, implementation and maintenance of large-scale Business Intelligence solutions to meet MTN’s strategic Information provision, management and decision support requirements.

Additional Context:

• High Data Volumes in Big Data Landscape processing over 25 billion records per day and over 1700 feeds including batch and real-time
• Highly dynamic and fluctuating Telecommunications industry 
• Cutting edge field of advanced analytics and AI (Big Data, Machine Learning, Cloud)
• Over 15 data platforms (Data Warehousing, Data Products, Data APIs, Data Governance, Data Analytics, Machine Learning, Big Data. Microservices etc)  
• Exponential growth in BI and Data Demand
• Within the legal, regulatory and commercial environment of South Africa 
• Highly competitive market with new and established competitors 
• Context changes in terms of technology advancements 

Highly Outsourced Environment

RESPONSIBILITIES

Key Deliverables

Strategic Input 

• Assist in developing goals, tactical strategies, and plans needed to achieve the portfolio’s vision and build the capabilities to enable optimal delivery with input from relevant stakeholders
• Assist in the enablement of a self-service philosophy
• Provide input to the technology roadmap defined by Group Technology and help Enterprise Information Systems within IS to define standards

Tactical Planning and Operations 

• Provide operational leadership to the team, in line with business requirements, technology standards and best practices within the Data Engineering function.
• Identify areas where value can be added / exploited further, areas where value is being destroyed and areas where value is latent, and act accordingly
• Drive best practice, continuous improvement and innovation, continuously refine the information, reporting, and analytical needs of the assigned business units
• Utilise technology to optimise the data dissemination 
• Enable business units to track performance reporting at a business unit level
• Identify and support initiatives to identify redundant / duplicated reporting
• Support and proactively drive system optimisation research.
• Influence and manage SLA’s with Infrastructure support to ensure high levels of availability and limit redundancy.
• Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
• Ensure that vendor and 3rd party developers are developing applications that comply with business specifications and implemented according to approved quality standards
• Provide consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology
• Ensure SLA’s are in place for timely production data and dashboard update delivery with business and other data users.
• Ensure incident and problem processes are in place for collaboration with IS Helpdesk, Incident and Problem managers.
• Ensure delivery of (authorised) projects according to the prioritised project list
• Evaluate new technologies and products to determine feasibility and desirability of incorporating their capabilities into the Company’s IS systems
• Define and establish management systems, processes, policies and procedures for effective team functioning.
• Ensure  the team performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums
• Provide high level analysis and design reviews to other teams to avoid duplication efforts in solving the same application problems within different products within MTN
• Provide consultation on critical business and IT problems, researching and identifying enabling technologies based on customer requirements and defined business processes
• Provide a quick reaction task force to attend to major EIS incidents with a view to improving on systems design and stability
• Continuously review, improve and integrate processes, in order to optimize outputs and overcome fragmentation.
• Develop and implement IS solutions that meet business and IT requirements. These include functionality, processes, data, major products to be used, application interfaces internally and external to MTN.
• Participate in the design and implementation of an enterprise architecture based on business requirements and information technology strategies and trends.
• Partner with business leaders and peer-level managers to assess the technological cost and impact of recommended changes, help clarify priorities, and coordinate cross-organizational consortia where common needs have been identified.
• Assess risks and the effects of specific requirements on other business processes and system priorities to ensure technologies are aligned with EIS objectives
• Identify, interpret and guide future development by using the appropriate technology to provide solutions using the available technologies

Financial

• Tracking the budget for the functional area
• Provide input to CAPEX Plans for the area 
• Provide input to compile and manage CAPEX and OPEX budgets relating to functional activities
• Assist in the forecasting, planning and development of the portfolio’s budget and business plans for IS
• Give input into budgets that will enable delivery of area of expertise to the relevant business unit.
• Support CAPEX submissions to ensure that funds are secured.
• Support the creation of the business case for initiatives and projects in functional areas
• Assist in ensuring contract information is updated centrally and drive with the IS Commercial team
• Adhere to a non-inflationary or escalating contract pricing model
• Continually drive efficiencies
• Vendor and Contract Management in line with Procurement Policies
• Track and document all System licensing making sure that MTN is not paying for licensing that is not used.

Customer

• Understand customer needs and develop/fine-tune systems accordingly
• Educate business on data and information that is available for consumption through knowledge share and other practises.
• Give input to the relevant business units into the key drivers for budget and forecast purposes
• Ensure that EIS present to business on a regular basis on underutilized capabilities of systems, reports and future BI landscape

Internal Processes

• Ensure Delivery of Internal Business as Usual Projects through continual identification of 
  • Capacity Upgrades
  • Software Upgrades required to ensure adherence to maintenance agreements
  • Aspects of a system that have not been performing optimally that require changes to architecture
  • Hardware that is reaching end of life and requires replacement
  • Any PoC required to demonstrate some item of functionality to Business
  • Fault Management and Performance Monitoring
• Make sure that team members work together with Operational areas (full system co-ownership)
  • Planning and Operational areas need to function as a cohesive unit
  • Working relationships with Operational area must include:
  • Discussing system issues that may or may not require planning analysis
  • Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP work and any roll-out activities
  • Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day to day basis
  • Perform ATPs with Operations and vendors
  • Help test system functioning through the application of custom scripts
  • Backup and DR Planning
  • Ensure security vulnerability reports are in place and being checked and monitored
  • Ensure we have a backup schedule for all servers and applications.
  • Ensure we have DR test plan for all applications and we execute on DR plan
  • Ensure we have access reviews and access audits for all applications in line with MTN Security Policies
  • Make sure that common area for capturing and updating of Project Info exist and are used and ensure that all documentation, scripts and project information in stored in a central fashion and is easily accessible to the team and that methods for applying versions are logical and consistently followed
  • Outsourced partners and the driving of these through retaining in-house knowledge and supplying vendors fully fledged and detailed specifications and driving in the fulfilment of these
  • Ensure that the team defines, plans, architects and implements requirements with vendors and Operational area/ Ensure that Living System Logical Architecture Documentation is updated with each project, showing functional architecture, use cases, functional logic and that  quality is determined by whether an alternative vendor could use it to reproduce a systems functioning with least 95% level of accuracy
  • Ensure that Living System Snapshot, Roadmap and Project History Documentation is updates quarterly covering capacity, utilisation, functional overview, project history, project roadmap and costing
  • Ensure that Capacity planning for special events or increasing traffic volumes happens with documentation
  • Make sure that each system has at least a primary and secondary owner
  • In all matters and decisions seek consensus with, and contributions from, as wide a group of stakeholders as possible
  • Raise and Manage Risks within portfolio

QUALIFICATIONS

Minimum Requirements 

Education: 

• 3 year Degree in Technology Systems (Telecommunication Management / Information Technology, Computer Science) or related
• Managerial courses will be an advantage

Experience:

• At least 3 to 5 years in a multi-disciplinary IT environment, including, but not limited to, business intelligence, application architecture, application management, application design and development, middleware, database management, operations.
• At least 2 years of senior leadership in similar positions, in fast-moving industries
• Good understanding of all aspects of BI and Information Management processes.
• Experience in a telecommunications environment highly preferred
• Project management and business optimisation experience would be advantageous
• Exposure to managing external vendor/supplier relationships and service level agreements

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JOB DESCRIPTION

• Task Complexity: (key performance areas that are essential to this position)

Operational Excellence

• Maintain and Support the Core Networks elements including Cloud and Virtualization infrastructure (SGSN, GGSN, DNS, MME, SGW, PGW, PCG/PCC, vMSE, IWF etc.) in a multi-vendor environment e.g., Ericsson, Huawei, Cisco etc.
• To effectively resolve trouble tickets and identify root cause to prevent a recurrence.
• To provide Tier2 support to internal business units as per defined process and OLA.
• Fault management and end-to-end analysis and troubleshooting across all Packet Core elements and peripheral systems.
• Responsible for OEM technical engagement and investigation
• Ensure vendors are meeting their SLA with MTN
• Ad hoc onsite support required to network elements.
• Co-Design and implement the Core Network elements to support the business objectives of MTN.
• Define and design scheduled proactive maintenance programmes.
• Comply to stringent Change management processes for afterhours planned activities and/or fault correction.
• Ensure comprehensive configuration tests and acceptance procedures are carried out to ensure full compatibility and maintain network performance during the integration of new and upgrades. 
• Communicate design problems and provide input to the respective Engineering teams.
• Communicate and debrief network issues with management and key stakeholders.
• Respond to alarming and/or deviation on KPI trends as per prescribed SLA.
• Ensure systems are meeting network SLAs.
• Ensure end-to-end integration is successful.
• Performance Management of all areas of responsibility
• Ensure documentation is relevant and kept up to date.
• Liaise with 3rd party vendors for network integration in terms of planning and design.
• Supervisory / Leadership / Managerial Complexity:  Manage all own projects to completion.
• Team Lead Junior Engineers
• Mentoring new/junior IP engineers
• Role Complexity: Influences other areas or departments from a senior technical viewpoint.

QUALIFICATIONS
Education:  

• Minimum of 3 year degree/diploma in Electronic Engineering
• Technical Training in the appropriate areas
• Fluent in English and language of country preferable
• CCNP/CCIP certifications advantageous 

Experience: 

• Minimum of 3 years’ experience in Packet Core
• Experience in Linux, IP, and Networking.
• Scripting knowledge (Linux, Python, Ansible, etc.)
• Experience working in a multi-vendor organization. 

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JOB DESCRIPTION
Mission

• Lead and enable sales teams within Enterprise Regions, with a goal to provide exponential growth across all go-to- market channels in the Enterprise regions ( SME, Public, LE & Channel partners) in . This role will therefore be required to closely partner with the Head office GMs for the Regions, key accounts and indirect channels, ICT, Commercial and operational support in terms of aligning regional execution to the EBU national strategy which will be set by Head office. The role will report directly to Chief Enterprise Business Officer, due to the intense enterprise expertise and focus that is required, underpinned by its market size and massive opportunities.

Context 

• Fast moving industry with constantly changing business requirements and technologies.
• Fluid complexities of client expectations and demands.
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery.
• Highly dynamic and fluctuating Telecommunications industry.
• Total client experience for MTN brand.
• Constantly changing client and market needs.
• Fast paced environment.
• Market dynamics and developments.
• MTN policies, processes, and procedures.
• Regulatory industry Norms govern MTN and partners.
• Highly pressurised, deadline-driven environment.
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks.
• Participative environment – highly diverse and team-focused.

Key Performance Areas:

• Strategy Development and Implementation
• Develop and implement the Business Development Strategy and annual Business Development Plan for Enterprise regions to deliver superior sales performance through efficient allocation of resources and managing priorities to deliver against set performance goals. 
• Define the commercial vision, set the direction, and develop the go-to-market strategy for the Enterprise regions.
• Hold overall responsibility for designing, developing and delivering the sales management strategic planning approach. 
• Participate in the development of the overall strategy for Enterprise regions by providing input into initiatives that drive revenue and market growth.

Key Accounts

• The role is required to acquire new provincial logo’s across the various industries of the corporate scene in partnership with GM Key accounts for Head Office. 
• The role is required to segment the provincial existing logo’s across the various industries and establish gaps, thereby use the gap analysis data as an acquisition plan, to drive growth and market penetration
• A weekly sales cadence will be required with a view to provide pipeline size across the Regional LE segment, conversion to a sales order and ultimately to revenue generation as measured by revenue targets.
• The role is required to hunt for new LE logo’s that will yield a sizeable growth in existing revenue
• The role is required to farm existing LE logo’s and increase share of wallet accordingly
• The public sectors landscape that applies to this role, will be focused on provincial public sector accounts, State Owned Entities. Municipalities, FET’s, Unions and NGO’s
• The role is required to segment the existing logo’s in relation to the landscape, provide a gap analysis and use the output as an acquisition plan to increase public sector Gauteng market size
• A weekly sales cadence will be required with a view to provide pipeline size across the Public LE segment, conversion to a sales order and ultimately to revenue generation as measured by revenue targets.
• The role is required to hunt for new Public logo’s that will yield a sizeable growth in existing revenue
• The role is required to farm existing Public logo’s and increase share of wallet accordingly
• Indirect Channels
• SME segment has been identified as a key lever for growth across Enterprise business, the role will be required to obtain the strategy from SME GM in the region and then define execution plan for the Gauteng region aimed at driving growth.
• The role will be required to increase revenue across all the SME direct and indirect channels, namely: Direct sales force, Virtual Sales account managers, Telesales, Branded retail stores and the Online platform.
• A weekly sales cadence will be required with a view to provide pipeline size across the channels, conversion to a sales order and ultimately to revenue generation as measured by revenue targets.
• The role is required to hunt for new SME logo’s that will yield a sizeable growth in existing revenue
• The role is required to farm existing SME’s and increase share of wallet accordingly
• The role is required to manage the ASPU generated from the SME segment, with an objective to ensure that high tariffs are sold for the mobile products, which naturally drive a high ASPU
• Channel partners will be an extension of our EBU distribution, aim will be to leverage our partners to increase market coverage. This role will be required to seek National strategy for Partners from the Partnership GM in Head office and then will be required to define regional partner strategy that is aimed at building the partner eco-system across the MTN partner landscape, being, MTN Distribution partners, MTN Certified Resellers, MTN Certified Resellers, MTN Strategic / Alliances Partner, MTN Solutions Partners  (On-Billers). Aim for all, being to increase partner market size and revenues
• The role is required to segment the existing partners in relation to the landscape, provide a gap analysis and use the output as an acquisition plan to increase partnership Gauteng market size
• A weekly sales cadence will be required with a view to provide pipeline size across the partnership  segment, conversion to a sales order and ultimately to revenue generation as measured by revenue targets.
• The role is required to hunt for new Partners that will yield a sizeable growth in existing revenue
• The role is required to farm existing Partners and increase share of wallet accordingly

Focus on providing exceptional Client Experience

• Partner with Head Office Client services to ensure delivery of exceptional client experience for all enterprise segments across Key accounts and Indirect channel segments for the Region
• Conduct regular CSAT surveys to monitor client satisfaction across the segments

Ensuring a culture of Operational Excellence

• Ensure accurate and timely sales forecasting process for Key accounts and Indirect channels.
• Ensure the adoption of the appropriate sales discipline as well as the full use of Sales Cloud forecasting tool
• Achieve forecast accuracy of -2%, +5%
• Ensure appropriate business predictability for the Sales segments
• Ensure the right sales organisation structure to enable better customer experience
• Lead, develop and coach the Enterprise regions team on-the-job.
• Improve the employee engagement through the GCA action plan.
• Ensure the attraction, development and retention Enterprise Regions talent
• Build a professional Enterprise regions team.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability, and consequence management.
• Meet and exceed annual employment equity targets.

Leadership and Direction

• Lead the definition and sizing of target market segments and regions, customer base and key alliances and partnerships.
• Identify, evaluate and structure key partnerships and alliances to ensure continued financial health and maximum value creation. 
• Manage complex enterprise contract negotiations, in cooperation with Segment and Regional sales leaders and the legal services team.
• Build and manage a highly talented solution sales team, focused on driving adoption and market penetration.
• Prepare and provide regular business reviews to Enterprise regions business leadership regarding strategic initiatives, segment, regional and overall sales performance against goals. Highlight successes, challenges, roadblocks and actions.
• Hold direct reports accountable for the achievement of business plans and take corrective actions where necessary to ensure achievement of business objectives.

Business Development

• Drive the development of the business pipeline by engaging with prospects, partners and key customers.
• Lead the development of segment and regional-specific messaging and collateral materials that effectively communicate the MTN value proposition for Enterprise Sales
• Use data to produce forecasting models, metrics, reports, analyses and dashboards to drive key business decisions across the Enterprise Sales, to influence both strategic and tactical decision-making.
• Partner with Segment and Regional sales leaders to drive core Sales Operations processes such as territory planning, quota development, sales performance management and sales incentive programs.
• Possess exceptional depth and breadth across all Enterprise regions Sales offerings, view business issues from multiple expertise angles and leverage deep expertise to offer commercial propositions and solutions.
• Build and maintain accurate sales forecasts against key performance indicators.
• Collaborate with Segment and Regional sales leaders to identify and partner with strategic prospects, with an aim to converting them into clients.
• Oversee the sales solution team to ensure high-level execution at every stage of the pipeline development and sales process.

Education: 

• 4 Year Tertiary qualification in Commerce or equivalent 
• Master’s degree will be advantageous ( MBA or relevant Master’s degree)

Experience:

• 8+ years relevant enterprise experience with minimum of 4 years in enterprise Business unit
• At least 2 years in a managerial/ supervisory role
• Advance knowledge in telecommunications 
• Proven experience in development, roll-out and management of enterprise regions
• 5 years senior management experience or more; with at least 3 years in relevant sector/ industry (understanding emerging markets advantageous).
• Work experience across diverse cultures and geographies is advantageous.
• Strong leadership skills and experience leading a team of sellers focusing on enterprise accounts.

Competencies:
Head - Big Picture Focus (25)

• Strategy Formulators - Formulates divisional strategies aligned to overarching strategies for execution.
• Decisive Problem Solver - Has the mental agility to understand complex business challenges and provide effective solutions.
• Innovative Value Creator - Creates an environment for commercial and enterprise innovation.  

Heart – People & Emotional Intelligence (35)

• Culture and Change Champion - Drives business practices by holding others accountable for demonstrating the MTN values and vital behaviours.
• Inspiring People Leader - Is self-aware and leads/coaches others to develop capabilities for realising individual potential.
• Relationship Builder - Collaborates across teams and builds networks and relationships with internal and external stakeholders.

Hands – Results Focused (30)

• Results Achiever - Produces sustainable enterprise results.
• Operationally Astute - Plans, organises and sets controls in place for delivery of strategies.