Job Description
Mission/ Core purpose of the Job
- Product and Pricing Specialist reports to the Manager for product and pricing, supporting the development and execution of product and pricing strategies.
- This role involves conducting market research, analysing data to identify trends and opportunities, and assisting in setting competitive prices.
- The Specialist collaborates with cross-functional teams to gather insights and ensure alignment with business objectives.
- Monitor the performance of pricing strategies, provide recommendations for adjustments, and contribute to promotional planning.
- Strong analytical skills, attention to detail, and effective communication are essential for success in this role.
Responsibilities
Context (Global influences, environmental / industry demands, organisational mission etc.)
- Highly dynamic and fluctuating Telecommunications industry with constantly changing business requirements and technologies
- Fluid complexities of customer expectations and demands
- Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
- Total customer experience for MTN brand
- Constantly changing consumer and market needs
- Fast paced industry and environment in response to external factors
- Market dynamics and developments
- MTN policies, processes and procedures
- Within the legal, regulatory and commercial environment of South Africa
- Highly pressurized, deadline-driven environment
- Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
- Participative environment – highly diverse and team-focused
- Context changes in terms of technology advancements
- Shortage of skill
- Changes in consumer behaviour
- Maturing market with very high levels of churn
- Social Media trends and practices
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
- Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.
Strategy input
- Provide input into the business plan to ensure delivery to key customers and markets, ensuring competitiveness on all elements and coordinated efforts between MTN and its Wholesale business partners.
- Contribute towards medium to long-term forecasts and predictions (2-3 years), analysing trends and highlighting areas of the wholesale product portfolio that may be developed further.
- Collaborate with the product management team for all wholesale initiatives for the Wholesale business unit.
- Assist in execution of strategic deliverables Aggregate and forecast all demand requirements based on business priorities and segment needs for new Wholesale partners.
- Assist with the launching of new mobile and fixed products in line with business and market requirements.
- Contribute to best practice, continuous improvement and innovation at process and procedure level with the Strategic Wholesale Product Development team
- Consider local conditions, as well as competitor activity and provide constant information related to competitor analysis and insight around the Wholesale Mobile and fixed landscape
- Implement, and provide input into the refining of methods, processes, and systems to enhance effectiveness and meet organisational goals
- Support the development, in conjunction with the product team, of business growth plans and product roadmaps for the Wholesale Mobile and fixed Product Portfolio
- Support the planning of the Wholesale Mobile and Fixed Product Roadmap
- Acquire in-depth knowledge of telecoms architecture and industry trends and analyse new technology trends and innovations
- Support the manager to ensure that MTN maintains a position of world class leader in the Wholesale Mobile and Fixed Product Portfolio
Operational Planning
- Support virtual project teams to develop and enhance wholesale mobile and fixed products.
- Contribute to the enhancement of technical specifications of existing mobile and fixed products.
- Ensure compliance with business and technology strategies.
- Monitor product performance against business plans (i.e. business plan tracking) as well as alignment with MTN global strategy and industry best practices.
- Review product performance of the Wholesale Mobile and iFxed portfolio against forecasts and agreed Key Performance Indicators (KPIs).
- Identify cost effectiveness, points of risk, opportunities, strengths and weaknesses of solutions.
- Continuous monitoring of the marketplace and proactively liaise with Strategic Wholesale Product Development, Network Group and other Sales and Service teams, to adapt the mobile and fixed product roadmap where necessary.
Product Management
- Gain a deep understanding of customer experience, identify, and fill mobile and fixed product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
- Driving customer requirements through effective management of marketing principles.
- Maintain relationships with all internal and external stakeholders and customers, external solution, and development partners.
- Provide input into the in the decision making around new products and services development
- Present ideas on product performance and fit to market requirements.
- Review technical specs to ensure that the user and functional requirements are met & advise management committee on tactical decisions affecting development.
- Ensure integration of mobile and fixed products with the relevant technology.
- Maintaining product pricing and positioning strategies for the Wholesale Portfolio.
- Conduct a thorough margin analysis on the Wholesale Product Portfolio and propose ways in which the margin efficiency per product can be improved.
Exceptional Client Experience
- Ensure the development of best-in-class products which best-fit to business partner requirements (quality, price, availability, reliability).
- Bring customer experience into every decision supported by data.
- Align service delivery to changing needs of the business and markets.
- Understanding customer needs and develop and fine-tune the wholesale mobile and fixed product portfolio accordingly.
- Initiate change to continually improve all aspects of service delivery and develop new products and services.
- Drive revenue, cost savings and self service.
People and Culture
- Act as an ambassador and role model for Wholesale team by living the brand values and vital behaviours.
- Build a professional and differentiated relationship with external customers.
- Ensure a culture of continuous evaluation and improvement.
- Drive a culture of high performance, accountability, and consequence management.
Governance and Control
- Strictly follow and ensure team compliance of relevant policies and procedures.
- Implement proper controls and processes to minimise revenue leakage.
- Appropriate implementation of DoA.
Stakeholder Management
- Ensure relationships with business partners and customers are maintained and contracts are adhered to.
- Identify clear win-win situations with external partners.
Project Delivery
- Drive the execution of agreed projects.
- Drive the implementation, tracking, monitoring and compliance of projects.
- Contract management in line with procurement policies and approved pricing principles.
- Co-ordinate project reporting.
- Ensure effective implementation of the integrated project management model.
Role Complexity
- Market research and trends are difficult due to the lack of information and constantly evolving technologies enabling new products.
- Project Managing the development of each product using outsourced and internally outsourced resources.
- Document and build sets of facts and assumptions into a business case.
- Prioritisation of mobile products to be developed/enhanced.
- Designing and producing all required documents / collateral for a product time consuming.
- Launching the product into the market needs to be well timed.
- Measuring the success of each new product against the business plan.
Collaboration (Formal and Informal Relationships)
- Responsibility towards: … who are they and what do they receive from the incumbent.
- Direct reports: 0
- Key customers: (external) – MNS customers; MTN Group
- Key customers: (internal) – MTN SA CTIO
- Key suppliers: To be defined.
- Relations: Network equipment and services providers, etc.
Authorities
- As per delegation of authority
Qualifications
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum of 4-year Commercial and/or Engineering Technology degree or Diploma
- Fluent in English
Experience:
- Minimum 3-years’ experience in product management and pricing strategy development
- Solid technical background with understanding and/or hands-on experience in telco technologies
- Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
- Skilled at working effectively with cross functional teams in a matrix organization
- Excellent written and verbal communication skills
- Worked across diverse cultures and geographies advantageous.
Competencies
Head - Big Picture Focus (20)
- Strategy Implementers -Ensures execution of strategies through creating and implementing tactical plans for others to follow
- Decisive Problem Solver - Has the mental agility to identify business challenges and explore effective solutions through effective influencing
- Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings
Heart – Emotionally Intelligent (30)
- Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
- Guiding People Manager - Is self-aware and guides team capability development through opportunity creation for realising potential
- Relationship Builder - Builds relationships across the business in order to influence decision-makers and build team credibility
Hands – Results Focused (40)
- Results Achiever - Produces sustainable divisional results through ethical practices
- Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others
Apply Before 08/14/2025
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