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Responsibilities

Meetings

• Send meeting notices and prepare draft agenda;
• Send approved agenda to members, 
• Collate submissions from relevant committee members and stakeholders as per the agenda; and collating feedback for action points arising from the previous meeting.
• Communicate deadlines and reminder for submissions to committee members; 
• Prepare and distribute committee packs; and also ensure that the recording as well as the teleconference facilities are ready for the meeting; 
• Prepare attendance register before the meeting;
• Record proceedings of the meetings;
• Produce minutes together with action points.
• Circulate minutes and action points for comments and action.

CIPC & Administration 

• Prepare and submit all relevant documents, returns and records to the Registrar of Companies (prepare CM forms for:- appointment and resignation of directors, registration of special resolutions, registration of allotment of shares and lodgement of Annual returns);
• Ensure proper filing of statutory records;

Tracking of Resolution

• Maintain a register of resolutions, oversee members’ approval of round robin resolutions.

Directors Fees & Expense Claim

• Maintain attendance registers;
• Prepare schedules of payment;
• Liaise with the internal tax department for advice on applicable tax rates;
• Maintain records directors’ bank account details;
• Ensure timeous approval and payment of directors fees; 
• Processing of expense claims and ensuring timeous payment thereof. 
• Maintenance of IRP Forms
• Ongoing liaison with Finance and Payroll department

Online Boardbooks

• Administer meeting packs on the Boardbooks portal
• Source various submissions and upload them on the portal
• Manage access to the various online packs 
• Handle queries from Boardbooks users
• Liaise with the service provider Diligent Boardbooks for resolution of queries

Travel & Accommodation

• Attend to business travel by & accommodation for departmental managers and directors
• Process travel & accommodation requisitions 
• Liaison with the Group’s travel agents
• Ensure activation of international roaming

Ad-Hoc Functions 

• Perform various functions assigned by Assistant Group Company Secretary,  Group Secretary or any other manager in relation to specific projects and other various issues from internal customers.
• Update of director and executive contact list, mailing lists and letterheads
• Providing support in all Operations’ Company Secretaries: proxies, resolutions etc.
• Process orders for catering 
• Filling
• Attend to research of key governance trends
• Attend to scheduling of directors’ continuous development sessions

Qualifications

Education:

• An appropriate 3 year Degree in related field academic qualification (Commerce/Economics/ Legal)

Experience:

• Minimum 2-4 years’ professional experience in the relevant field 
• Experience in functions associated with a listed company. 
• Very good interpersonal skills and the ability to build and maintain effective interpersonal relationships are essential. 

Apply Before 08/12/2025

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Responsibilities

• The Executive Assistant: Group Company Secretary will be accountable to achieve the following objectives:

Executive Support and Diary Management

• Proactively manage the assigned Executive’s diary, including seamless planning of itineraries, schedules, and meetings.
• Manage the day-to-day administration of the Executive office and diary.
• Handle the Executive’s internal and external designated correspondence.
• Cross-examine documents for the Executive’s review to ensure quality control and compliance with MTN policies.
• Collate monthly activity reports from different portfolios within the department for the Executive’s review

Office and Administrative Management

• Manage the administration of the Executive office, including requisitions and general office operations.
• Develop and maintain efficient documentation and filing systems (both electronic and hard copy).
• Develop and continually improve a document tracking system ensuring simplicity of access and maintain required privacy categorisations.
• Coordinate the organization of social events connected to the Cosec, including cost estimates, budget management, and event logistics.
• Liaise with Finance teams to ensure timely payments to third-party suppliers related to Group Cosec office expenses.

Travel and Logistics Coordination

• Arrange local, international, and personal travel for the Executive.
• Coordinate travel arrangements for the broader team within the department.
• Organize team conferences and off-site meetings, including logistics and scheduling.

Meeting and Forum Coordination

• Coordinate and manage board meetings within the Company Secretary structure, including scheduling, preparation and distribution of board packs, minute-taking, and follow-up on action items.
• Manage the administration of team-related forums or meetings, including agenda preparation, minute-taking, tracking matters arising, and content submissions.
• Ensure effective scheduling and coordination of internal and external meetings.

Financial and Budget Tracking

• Track budgets and payments from purchase order (PO) creation through to final payment and reflection in the General Ledger (GL).
• Monitor and manage expenditures related to the Executive office and associated activities.

Project and Event Management

• Provide project management support for Cosec initiatives and departmental projects.
• Coordinate and oversee the execution of special assignments and strategic initiatives as directed by the Executive.

Key Deliverables

• Effective diary and calendar management
• Tracking of forum engagements and actions 
• Effective Document management 

Role Dependencies

• Active support from the Executive: Group Company Secretary
• Understanding of the MTN Governance forums led by Executive: Group Company Secretary
• Understanding of Internal systems and tools in travel and procurement

Qualifications

Education:

• A good first degree preferably in Secretarial Administration or related
• Relevant certification / accreditation / membership with professional body as required for role   

Experience:

• At least three years’ experience in an administrative capacity in a reputable company.
• Experience in administrative support for a top management personnel of a reputable company, with local and international operations.

Capabilities:

• Solution Provider, Problem Solver, Quality Enabler 
• Culture and Change Champion, Caring People Employee, Relationship Builder
• Results Achiever, Operationally Astute

Competencies:

• Demonstrates excellence in written and verbal communication, ensuring clarity, professionalism, and accuracy in all interactions.
• Manages multiple tasks and projects simultaneously with strong organizational skills and the ability to prioritize effectively under pressure.
• Proficient in office productivity tools (e.g., Microsoft Office Suite, calendar management systems) and quickly adapts to new technologies and software platforms.
• Works collaboratively across teams, embraces change, and approaches challenges with a proactive and solution-oriented mindset.
• Maintains strict confidentiality and handles sensitive information with integrity and professionalism.

Apply Before 08/12/2025

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Job Description

Mission / Core Purpose of the Job:

• We are seeking an experienced Project Manager to lead the end-to-end delivery of complex subsea cable connectivity and terrestrial fibre infrastructure projects.
• The role requires deep knowledge of international fibre networks, terrestrial construction, permitting, and stakeholder management across technical, regulatory, and commercial domains. 
• The successful candidate will be responsible for managing multi-disciplinary teams, vendors, and stakeholders through all phases of the project lifecycle—from feasibility and planning through to implementation, testing, and handover. 

Key Performance Areas:

• The Manager, Fixed Network Project delivery key responsibilities include: 
• Lead the planning, execution, and delivery of subsea cable landing projects and associated terrestrial fibre builds, ensuring alignment with strategic business objectives. 
• Manage full project lifecycle activities including scope, budget, schedule, risk, quality, and resource management. 
• Develop and maintain detailed project plans, Gantt charts, milestone tracking, and project reporting dashboards. 
• Coordinate with internal and external stakeholders, including network engineering, legal, finance, operations, vendors, local authorities, and marine contractors. 
• Oversee route survey, permitting, route engineering, and cable installation activities. 
• Ensure compliance with all regulatory, environmental, and safety requirements for both subsea and terrestrial works. 
• Drive contract and vendor management, including RFPs, negotiations, SLAs, and performance oversight. 
• Facilitate stakeholder meetings, provide regular project updates, and manage executive reporting. 
• Identify and proactively manage project risks and issues, developing mitigation and contingency strategies. 
• Champion continuous improvement, standardisation, and best practices in subsea and fibre infrastructure delivery. 

Job Requirements:

Education: 

• Minimum B.Tech/B.Eng. /B.Sc. Computer Science or similar. 
• PMP, PRINCE2, or equivalent Project Management certification will be an advantage. 

Experience: 

• 5+ years of project management experience, with at least 3 years in subsea or terrestrial fibre optic cable infrastructure. 
• Demonstrated success managing large, complex, and multi-stakeholder projects. 
• Deep understanding of fibre network architecture, route acquisition, ROW, permitting, and construction logistics. 
• Experience in cross-border projects, particularly in jurisdictions with complex regulatory frameworks: 

Skills:

• Strong leadership, communication, and stakeholder engagement skills. 
• Excellent organizational, analytical, and problem-solving abilities. 
• Proficiency with project management tools (MS Project, Primavera, Jira, etc.). 
• Financial acumen for budgeting, forecasting, and cost control. 
• Ability to work under pressure and manage competing priorities in dynamic environments. 

Desirable: 

• Familiarity with terrestrial telecom deployments in urban and rural settings. 
• Multilingual abilities or experience in international project delivery. 

Collaboration:

• In a typical fibre network infrastructure project – whether terrestrial or subsea - the stakeholders span technical, regulatory, commercial, and operational domains. Below is a breakdown of the key internal and external stakeholders: 

Key internal stakeholders: 

• Network Engineering and Planning Team 
• Operations and Maintenance Teams 
• Legal and Regulatory Affairs 
• Finance / Procurement 
• Executive Leadership / C-Suite 
• IT / Systems Integration Team 
• Sales and Commercial Teams 

Key external stakeholders:    

• Construction and Civil Engineering Contactors 
• Equipment Vendors and Suppliers 
• Government and Municipal Authorities 
• Regulatory Bodies / Telecoms Regulators 
• Landowners and Landlords 
• Utility Companies / Infrastructure Providers 
• Marina Survey and Cable Installation Companies (for subsea projects) 
• Customers 
• Community Representatives / Environmental Groups 

Apply Before 08/12/2025

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Mission/ Core purpose of the Job

• The Regional Brand & Marketing Manager drives the execution of localized Brand and Marketing (B&M) strategies at the regional level. Reporting directly to the Head of the Region, this role focuses on implementing Go-To-Market (GTM) activities, trade marketing initiatives, and customer engagement strategies tailored to the unique dynamics of medium to small regions.
• While the central team provides strategy and governance, this role ensures these plans are effectively operationalized, supporting B2C (prepaid, postpaid, residential, youth, fintech) and B2B (enterprise) segments. The Manager ensures alignment with central direction while addressing specific regional needs, providing tactical leadership in sponsorships, events, trade marketing, and digital marketing.
• This role bridges the gap between strategy and execution, ensuring regional activities are impactful, operationally efficient, and businessaligned.

Responsibilities

Strategy Development and Execution

• Support the development and execution of localized marketing strategies for the region to drive market share growth, customer loyalty, and NPS improvement.
• Collaborate with the central B&M team, regional leadership, and BU stakeholders to adapt and implement GTM strategies aligned with local market dynamics.
• Deliver localized Go-To-Market (GTM) plans for B2C (prepaid, postpaid, residential, fintech, youth) and B2B segments, ensuring alignment with central strategic goals.
• Drive the execution of regional media planning and buying, sponsorships, and events, ensuring compliance with central direction.
• Implement digital marketing and social media campaigns tailored to the regional audience while adhering to central guidelines.
• Identify key drivers of NPS in the region and execute plans to address improvement opportunities.
• Ensure brand governance, compliance, and alignment with central B&M guidelines across all regional marketing initiatives.

Regional Marketing Delivery Leadership

• Analyze marketing data and metrics such as NPS, brand health, and campaign performance to inform decision-making and improve outcomes.
• Lead the regional marketing team in the execution of GTM plans and trade marketing initiatives, ensuring comprehensive marketing support for consumer, enterprise, residential, and fintech business units.
• Implement trade marketing initiatives to enhance product visibility and drive measurable outcomes such as revenue, customer acquisition, retention, and brand health in the region.
• Coordinate the planning and execution of regional sponsorships, events, and PR efforts to build brand affinity and foster community engagement.
• Work collaboratively with cross-functional teams, including customer experience (CX), to integrate customer insights into marketing plans and initiatives.
• Maintain and develop strong media, PR, and corporate affairs relationships within the region to enhance the visibility and reputation of MTN.
• Promote awareness and visibility for MTN’s local CSI initiatives to strengthen community connections.
• Define, monitor, and report on KPIs for regional marketing activities, ensuring alignment with central targets and continuous improvement.

Financial Management and Cost Control

• Ensures proper and efficient utilisation of marketing budgets allocated to the Region.
• Develop and manage project initiative budgets in line with business objectives.
• Manage and optimise and communicate the budget, expense report, ensuring that all expenditure is in line with the budget.
• Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios.
• Identify opportunities to generate additional revenue.
• Oversee media planning and buying for regional campaigns, optimizing reach and ROI.

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
• Ensure brand governance, compliance, and consistency across regional marketing initiatives.
• As part of a governance forum/ interlock, participate in regular alignment meetings or collaborative platforms to share insights between central and regional teams. Review regional adaptations to ensure consistency with national strategies.
• Empower regional marketing team to execute GTM activities but ensure they align with central branding and strategic guidelines (e.g. Central Team provides a toolkit, Regional Teams use the toolkit to create localized variations).
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity

Continuous Improvement

• Drive best practice, continuous improvement and innovation at process and procedure level within Regions Marketing Operations.
• Ensure that the relevant analysis of market knowledge, trends and competitive information is gathered and assimilated.
• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.

People and Culture Management

• Lead, mentor, and manage segment teams providing coaching, guidance, and performance evaluations.
• Develop and maintain a high-performance team that consistently meets or exceeds targets. Review the team’s performance against agreed KPIs and drive plans for improvement.
• Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
• Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review programme.
• Develop and implement a training plan to build and develop skills within the team.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour

Qualifications

Education, Skills and Experience

Education

• 4-year tertiary qualification in relevant or related field

Experience

• Min 5 years of experience in Brand and Marketing
• Proven experience in executing Go-To- Market (GTM) strategies for B2C and B2B segments.
• Experience managing trade marketing, sponsorships, events, and digital marketing initiatives.
• Demonstrated ability to manage regional marketing operations and align activities to central strategies.
• Industry experience in telecommunications or a related sector is preferred.
• Worked across diverse cultures and geographies advantageous

Skills

• Interlock Management and Cross-Functional Governance
• Analytics and Interpretation
• Marketing Strategy Development
• GTM Planning and Execution
• Media Planning and Buying Platforms
• Trade Marketing and Channel Strategy
• Event Management and Sponsorship Coordination

Apply Before 08/12/2025

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Job Description

• To provide insightful analysis, financial modelling and business cases for enterprise business decisions thus enabling insightful business decision making.

Responsibilities

Financial Modelling

• Develop standardised financial modelling templates for different use cases to support insightful business decision making
• Understand cost and revenue drivers for all existing and new products to enable relevant input gathering for business cases
• Take responsibility for making recommendation submission having considered both financial and non-financial impacts of decision consequences
• Responsibility for maintaining financial model integrity by carrying out periodic testing of the models. 

Support Bid Management Office and Pricing Team on financial analysis

• Review and understand the framework of markup put together by the Pricing Team to be included for the objective of determining product pricing
• Oversight on all financial inputs and outputs relating to bid management 
• Sign off all new pricing models for complex and standard deals

Capital Budgeting/ Discounted Cashflow Techniques (DCF)

• Build capital budgeting models for all investments with an objective to establish if IRR, NPV’s & Profitability returns are viable
• Monthly report which tracks actual returns compared to original business case model – post evaluation review
• Analyse Price sensitivity & elasticity and impact on IRR and profitability

Commercial Efficiencies

• Understand product profitability with objective to establish which products are profitable and which dilute margin. The objective is to Identify which product input costs don’t have a linear relationship with revenue and therefore dilute margins
• Establish areas requiring efficiencies at MTN Business and execute on plans to realise financial benefit

Internal control management – Governance 

• Take responsibility for enforcing key governance issues
• Ensure all relevant open audit issues are resolved within deadlines

Operational Planning

• Consider the long-term implications of actions from a broad perspective including long term positioning 
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units
• Drive best practice, continuous improvement and innovation at process and procedure level Consider local conditions, as well as competitor activity
• Construct, implement and fine-tune methods, processes and systems to enhance effectiveness and meet organisational goals in terms of pricing
• Fine tune systems in line with changing work practices, providing the context for those providing services
• Evaluate competitor activity and influence on product pricing and pricing plans and put contingency plans in place
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Develop the functionality of the department by improving processes continuously
• Perform the assessment, analysis and reporting on competitive activity and strategy

Customer Satisfaction

• Ensure service delivery in line with needs of the business
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery
• Provide support to the Pricing team to continually improve all aspects of pricing
• Assist in the alignment of service delivery to changing needs and ensure effective customer and stakeholder management

Reporting

• Input on reports on results for the area to the business and to key stakeholders, 

Qualifications

Education:                                                                           

• Min of a three-year degree or diploma e.g., B Comm. or Business qualification or equivalent
• Chartered Accountancy experience will be an added advantage

Experience:

• Minimum of 5 years’ experience in financial modelling and business case analysis. Experience in working in a medium to large organization 
• At least 2 years’ experience in a similar position, in dynamic and fast-moving industries
• Advanced knowledge of Excel and PowerPoint
• Knowledge of VBA/ Macros desirable
• Financial knowledge essential

Apply Before 08/15/2025

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Job Description

• To promote and maintain the image of the company by effectively communicating with all callers, assuring that they are assisted and transferred to the correct staff member in an efficient and courteous manner and that any problems are handled effectively.
• To operate as first point of contact for MTN. Provide administrative support across the organisation. Welcome guests and greet people who visit the business.
• Coordinate front-desk activities, including distributing correspondence and redirecting phone calls and contribute to the smooth operation of the business unit.

Responsibilities

Reception

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Develop and maintain an efficient documentation and filing (electronic and hard) process
• Arrange suitable venues for meetings (when requested)

Switchboard Operation

• Answer and screen all inbound or internally transferred telephone calls, courteously and timeously
• Strive to make callers feel valued and important and where possible build professional and friendly relationships with regular callers
• Attend to queries and needs of callers as required within procedures
• Improve methods of carrying out work through on-the-job concrete experience
• Ensure that resources of time, skills, equipment and materials are neither wasted nor misused
• Make most efficient use of resources, i.e. cost, people, time, etc
• Support the work performed by others
• Ensure that any technical problems on the switchboard are handled promptly

Customer Support

• Respond and attend to queries and problems in line with set guidelines, ensuring that all callers, visitors and staff feel valued and important. This includes delivering first time
• right service excellence
• Escalate unresolved queries timeously
• Sort, accumulate and analyse information about a particular situation or problem to assist with problem solving
• Initiate resolution of operational problems either internally or with suppliers
• Follow clear and linear procedures to find practical solutions to problems pertaining to dealing with callers
• Communicate actively and effectively resolving any potential conflicts that may arise, and sharing and providing relevant information

People & Culture

• With input from leader, create personal development plans
• Ensure understanding and alignment of own KPAS and KPIs
• Take ownership of own performance and identify training needs. Have performance discussions with leader
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice

Qualifications

Education

• Grade 12
• Diploma in Office Administration/ Secretarial Administration

Experience

• At least 3 years experience including:
• in an administrative/ Reception capacity in a reputable company
• At least 1 years experience on a switchboard in a corporate environment
• Knowledge of Telephone etiquette

Apply Before 08/14/2025

go to method of application »

Job Description

Mission/ Core purpose of the Job

• Product and Pricing Specialist reports to the Manager for product and pricing, supporting the development and execution of product and pricing strategies.
• This role involves conducting market research, analysing data to identify trends and opportunities, and assisting in setting competitive prices.
• The Specialist collaborates with cross-functional teams to gather insights and ensure alignment with business objectives.
• Monitor the performance of pricing strategies, provide recommendations for adjustments, and contribute to promotional planning.
• Strong analytical skills, attention to detail, and effective communication are essential for success in this role.

Responsibilities

Context (Global influences, environmental / industry demands, organisational mission etc.)

• Highly dynamic and fluctuating Telecommunications industry with constantly changing business requirements and technologies 
• Fluid complexities of customer expectations and demands 
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery 
• Total customer experience for MTN brand 
• Constantly changing consumer and market needs 
• Fast paced industry and environment in response to external factors 
• Market dynamics and developments 
• MTN policies, processes and procedures 
• Within the legal, regulatory and commercial environment of South Africa
• Highly pressurized, deadline-driven environment 
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks 
• Participative environment – highly diverse and team-focused
• Context changes in terms of technology advancements
• Shortage of skill
• Changes in consumer behaviour
• Maturing market with very high levels of churn
• Social Media trends and practices

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.

Strategy input

• Provide input into the business plan to ensure delivery to key customers and markets, ensuring competitiveness on all elements and coordinated efforts between MTN and its Wholesale business partners. 
• Contribute towards medium to long-term forecasts and predictions (2-3 years), analysing trends and highlighting areas of the wholesale product portfolio that may be developed further. 
• Collaborate with the product management team for all wholesale initiatives for the Wholesale business unit. 
•  Assist in execution of strategic deliverables Aggregate and forecast all demand requirements based on business priorities and segment needs for new Wholesale partners. 
• Assist with the launching of new mobile and fixed products in line with business and market requirements.
• Contribute to best practice, continuous improvement and innovation at process and procedure level with the Strategic Wholesale Product Development team 
• Consider local conditions, as well as competitor activity and provide constant information related to competitor analysis and insight around the Wholesale Mobile and fixed landscape
• Implement, and provide input into the refining of  methods, processes, and systems to enhance effectiveness and meet organisational goals 
• Support the development, in conjunction with the product team, of business growth plans and product roadmaps for the Wholesale Mobile and fixed Product Portfolio 
• Support the planning of the Wholesale Mobile and Fixed Product Roadmap 
• Acquire in-depth knowledge of telecoms architecture and industry trends and analyse new technology trends and innovations 
• Support the manager to ensure that MTN maintains a position of world class leader in the Wholesale Mobile and Fixed Product Portfolio

Operational Planning

• Support virtual project teams to develop and enhance wholesale mobile and fixed products. 
• Contribute to the enhancement of technical specifications of existing mobile and fixed products.
• Ensure compliance with business and technology strategies.
• Monitor product performance against business plans (i.e. business plan tracking) as well as alignment with MTN global strategy and industry best practices.
• Review product performance of the Wholesale Mobile and iFxed portfolio against forecasts and agreed Key Performance Indicators (KPIs).
• Identify cost effectiveness, points of risk, opportunities, strengths and weaknesses of solutions.
• Continuous monitoring of the marketplace and proactively liaise with Strategic Wholesale Product Development, Network Group and other Sales and Service teams, to adapt the mobile and fixed product roadmap where necessary.  

Product Management

• Gain a deep understanding of customer experience, identify, and fill mobile and fixed product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Driving customer requirements through effective management of marketing principles. 
• Maintain relationships with all internal and external stakeholders and customers, external solution, and development partners.
• Provide input into the in the decision making around new products and services development 
• Present ideas on product performance and fit to market requirements. 
• Review technical specs to ensure that the user and functional requirements are met & advise management committee on tactical decisions affecting development. 
• Ensure integration of mobile and fixed products with the relevant technology.  
• Maintaining product pricing and positioning strategies for the Wholesale Portfolio. 
• Conduct a thorough margin analysis on the Wholesale Product Portfolio and propose ways in which the margin efficiency per product can be improved. 

Exceptional Client Experience

• Ensure the development of best-in-class products which best-fit to business partner requirements (quality, price, availability, reliability).
• Bring customer experience into every decision supported by data. 
• Align service delivery to changing needs of the business and markets. 
• Understanding customer needs and develop and fine-tune the wholesale mobile and fixed product portfolio accordingly.
• Initiate change to continually improve all aspects of service delivery and develop new products and services.
• Drive revenue, cost savings and self service.

People and Culture 

• Act as an ambassador and role model for Wholesale team by living the brand values and vital behaviours.
• Build a professional and differentiated relationship with external customers.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability, and consequence management.

Governance and Control

• Strictly follow and ensure team compliance of relevant policies and procedures.
• Implement proper controls and processes to minimise revenue leakage.
• Appropriate implementation of DoA.

Stakeholder Management

• Ensure relationships with business partners and customers are maintained and contracts are adhered to.
• Identify clear win-win situations with external partners.

Project Delivery

• Drive the execution of agreed projects. 
• Drive the implementation, tracking, monitoring and compliance of projects.
• Contract management in line with procurement policies and approved pricing principles.
• Co-ordinate project reporting.
• Ensure effective implementation of the integrated project management model. 

Role Complexity

• Market research and trends are difficult due to the lack of information and constantly evolving technologies enabling new products. 
• Project Managing the development of each product using outsourced and internally outsourced resources.
• Document and build sets of facts and assumptions into a business case.
• Prioritisation of mobile products to be developed/enhanced. 
• Designing and producing all required documents / collateral for a product time consuming.
• Launching the product into the market needs to be well timed.
• Measuring the success of each new product against the business plan.

Collaboration (Formal and Informal Relationships)

• Responsibility towards: … who are they and what do they receive from the incumbent.
• Direct reports: 0
• Key customers: (external) – MNS customers; MTN Group
• Key customers: (internal) – MTN SA CTIO
• Key suppliers: To be defined.
• Relations: Network equipment and services providers, etc.

Authorities

• As per delegation of authority

Qualifications

Job Requirements (Education, Experience and Competencies)

Education: 

• Minimum of 4-year Commercial and/or Engineering Technology degree or Diploma
• Fluent in English

Experience: 

• Minimum 3-years’ experience in product management and pricing strategy development
• Solid technical background with understanding and/or hands-on experience in telco technologies
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
• Skilled at working effectively with cross functional teams in a matrix organization
• Excellent written and verbal communication skills
• Worked across diverse cultures and geographies advantageous.

Competencies 

Head - Big Picture Focus (20)

• Strategy Implementers -Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Decisive Problem Solver - Has the mental agility to identify business challenges and explore effective solutions through effective influencing
• Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes,  products and service offerings

Heart – Emotionally Intelligent (30)

• Culture and Change Champion -  Role models ethical practices by living the  MTN values and vital behaviours for others to follow
• Guiding People Manager -  Is self-aware and guides team capability development through opportunity creation for realising potential
• Relationship Builder   -  Builds relationships across the business in order to influence decision-makers and build team credibility

Hands – Results Focused (40)

• Results Achiever -   Produces sustainable divisional results through ethical practices
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others  

Apply Before 08/14/2025

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Qualifications

Minimum Requirements 

Education:

• 3 year Degree / Diploma in Commerce (Marketing / Communication) or related

Global Experience Standards (10)

• Minimum of 5 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization 

Competencies

Head - Big Picture Focus (20)

• Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Decisive Problem Solver -  Has the mental agility to identify business challenges and explore effective solutions through effective influencing
• Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings

Heart – Emotionally Intelligent (30)

• Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Guiding People Manager -  Is self-aware and guides team capability development through opportunity creation for realising potential
• Relationship Builder  -   Builds relationships across the business in order to influence decision-makers and build team credibility

Hands – Results Focused (40)

• Results Achiever -  Produces sustainable commercial results through ethical practices
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates work to deliver the highest commercial returns   

General working conditions (e.g. shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.)

• Flexible working hours
• Flexibility to travel (local / international)
• Attending functions after hours
• Pressure to meet tight deadlines
• Working in a dynamic and open plan environment

KPA Quality Standards

• Delivery, implementation and enhancement of customer lifecycle journey
• Delivery, implementation and enhancement of subscriber/account contact strategy
• Delivery, implementation and enhancement of subscriber/account communication strategy
• Delivery, implementation and enhancement of subscriber/account understanding via base reporting

Apply Before 08/14/2025

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Qualifications

Education, Skills and Experience

Education

• 3-year Degree / Diploma in Commerce (Marketing / Communication), Engineering and/or Information Technology, or related; and
• Post-graduate qualification advantageous.

Experience

• Minimum of 5 years’ work experience in Product Management and Development with a minimum of 3 years’ experience in supervising/managing others;
• Experience in working on interrelated projects, working in Cross-Functional Teams while following either a Waterfall or Agile approach;
• Experience in leading continuous improvement initiatives, understanding principles like 5S, Value Stream Mapping, Kaizen;
• Experience working in a business start-up advantageous; and
• Experience in the Telecommunications industry advantageous.

Skills:

• Advanced proficiency in MS Word, MS Excel and MS Powerpoint
• Strong analytical skills and data-driven thinking
• Ability to work cross functionally in order to achieve desired results

Apply Before 08/14/2025

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Job Description

• Fast moving industry with constantly changing business requirements and technologies 
• Fluid complexities of customer expectations and demands 
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery 
• Highly dynamic and fluctuating Telecommunications industry 
• Total customer experience for MTN brand 
• Constantly changing consumer and market needs 
• Fast paced environment 
• Market dynamics and developments 
• MTN SA policies, processes and procedures 
• Regulatory industry norms govern MTN and partners 
• Highly pressurised, deadline-driven environment 
• Highly legislated / regulated environment requires compliance 
• Participative environment – highly diverse and team-focused 
• Internal control improvement including fraud management 

Responsibilities

Key Tasks: 

Strategic input

• Plan and coordinate operational activities to ensure compliance with regulations, codes, policies and procedures. Provide assurance that all documented policies and procedures are implemented and adhered to. 
• Perform occasional internal reviews and identify compliance, internal control and fraud management gaps. 
• Develop/implement risk management strategies to mitigate risk of non-compliance and prepare various internal control improvement reports.
• Develop quality assurance checklists and report back documentation and mechanisms required to perform quality assurance role
• Perform Risk Assessment workshops, prepare or update Compliance Risk Management Plans, Risk and Control Matrics, Monitor & Test according to plan, communicate effectively and prepare relevant reports
• Perform quality checks and ensure that all policies, processes and procedures (PPP’s) regarding selected Business Units are fully implemented and operational
• Identify gaps on non-adherence in implementation of applicable PPP’s
• Advise / escalate to relevant stakeholders on required remedial action to ensure compliance with all PPP’s
• Perform role of Master Policy watchdog to ensure that no major PPP’s are implemented without the agreed change management process and templates being adhered to Provide input into monthly internal controls improvement reports
• To understand, anticipate and report on changes in risk behaviour, identify root causes of risk, and escalate business risks accordingly
• Ensure that controls are adequately designed by Business Units to prevent and/or identity risk and fraudulent transactions
• Report compliance risk matters identified to the Senior Manager Compliance, as well as relevant stakeholders to assist with proactive risk mitigation
• Drive best practice, continuous improvement and innovation at process and procedure level and support projects for business improvement
• Identify system and process inefficiencies, make recommendations and assist with implementation change as required
• Researches regulations by reviewing regulatory, internal control bulletins and other sources of information

Relationship Building and Maintenance

• Maintain good relationships with all stakeholders 
• Follow up on and respond to all queries 
• Liaise with other risk and compliance departments as and when necessary to respond to queries.

Reporting 

• Prepare data for internal control improvement reports
• Report on risks related possible fraudulent activity 
• Provide inputs for the preparation of Risk and Compliance Exco, OPCO and Risk Management and Compliance Committee reports 
• Understand the process and effectiveness of risk-related systems and fraud and report findings 

Budget Management 

• Identify areas where the function can optimise costs

Customer Satisfaction 

• Adopt a proactive approach to prevent areas of risk from arising in the future 
• Initiate change to continually improve all aspects of service delivery 
• Drive continuous improvement as an important element of service delivery 
• Deliver measurable results 

Qualifications

Education:

• Minimum of 3-year degree/diploma; preferably in Compliance and/or Risk Management, Internal Control or related
• Fluent in English
• Certification recommended or ideal

Experience:

• Minimum of 3 years’ experience in an area of specialisation;
• Experience working in a medium organization 

Apply Before 08/15/2025

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Job Description

Context (Global influences, environmental / industry demands, organisational mission etc.)

• Create and conclude standardized agreements for designated MTN business units and negotiating same under the supervision of the Senior Manager Commercial Legal dedicated to the designated business unit.
• Provide legal support for the Products environment in the development of product terms and conditions and ad hoc Legal requirements from the designated business unit.
• Monitor execution of contract milestones as stipulated in various agreements.
• Monitor contract life cycle and ensure that expiring contracts are renewed on time before they expire, where applicable. 
• Provide inputs into agreement models for the designated business units such as requested from time to time by the responsible Senior Manager: Commercial Legal.
• Legal and contract support for Ad Hoc projects for the designated business units
• Protect MTN against Legal risk by identifying and highlighting risks to appropriate stakeholders within business such as Legal, Management and/or Executive Management.

Responsibilities

Key Accountabilities:

• Responsible for creating, negotiating and concluding of Customer Agreements
• Preparing the required standard contracts once instruction received from the respective business area.
• Providing contract support to the designated business units.
• Analyse contract issues and legal risk once contract negotiations ensue and liaise with the different internal business units/stakeholders (including Senior Manager: Commercial Legal) to mitigate the legal risk or to provide business feedback to the Customer or service provider.
• Drive the finalisation and conclusion of agreements once it has been provided to the Customer or service provider and escalate to responsible Senior Manager: Commercial Legal where necessary.
• Report on Agreements status on a monthly basis
• Create and maintain relationships with suppliers and serve as the singular point of contact for matters concerning contracts.
• Maintain records for correspondence and documentation in relation to established contracts and those in progress.
• Communicate and present information to stakeholders about all contract-related matters.
• Monitor contracts and move forward with close-out, extension or renewal according to what’s best for the company.
• Solve any contract-related problems that may arise with other parties and internally with the company itself.
• Developing and/or amending contract management processes, guidelines and governance frameworks reporting,
• Liaising with suppliers/business partners to drive performance and compliance with key performance indicators and service level agreements,
• Providing contract management and administration functions to support the delivery of project/command objectives.

Responsible for all EBU Fixed Line Tender reviews and support

• Attend to all NDA requirements attached to tenders received ensuring the proper policies are followed in terms of NDA’s and escalate in
• time where the opportunity might be at risk due to policy.
• Liaise with all appropriate internal stakeholders in order to address all Legal and contract issues relating to the tenders.
• Escalate or advise if deadlines are not achievable for appropriate action to be taken.

Establishes appropriate relationships with internal stakeholders in the various business units in order to conclude agreements.

• Build strong long-term relationships with various stakeholders in the different business units who impacts on contracting to ensure proper support and feedback in the contract negotiation phase.
• Develop a proper high-level understanding of the environment and technologies and appropriate agreement structures in order to provide general contract/legal advice on the proper contracting models to be followed.
• Provide inputs ii terms of processes which can be enhanced in order to conclude contracts in a speedy and efficient way.
• Report on all matters where proper policy has not been followed

Context: 

• Highly sensitive and confidential nature of work undertaken - requires stringent legal regulation.
• Exposure to corporate and government entities
• New business development and growing need for the provision of legal and risk related advice
• Regulatory environment (collaboration with regulatory advisors)
• Competition laws
• Changes in corporate behavior
• Rapid growth of the company
• Rapid growth of product and services
• Insurance environment, within and outside of SA
• More than 80% of a company’s business relationships governed by contracts

Key Performance Areas:

• reporting
• Prepare monthly reports for submission to management.
• Report on potential commercial risks that could arise and the appropriate mitigation plan developed

Customer Satisfaction

• Build and maintain solid relationships with all customers – internal and external.
• Understand customer needs and requirements and tailor service delivery accordingly.
• Ensure customer needs and requirements are satisfied by employing the appropriate systems, processes and procedures
• Adopt a proactive approach to prevent problems from arising in the future.
• Identify trends and patterns pertaining to customer requests and needs and filter this information appropriately to continually improve all aspects of service delivery. 

Creativities: (improvement/innovation inherent)

• Identify trends and standards to recommend improvements on current contracts
• Look for creative ways to minimize risk 
• Look for ways to close a deal and mitigate “deal breakers”
• Continuous development and improvement of standard documentation and processes – i.e. looking at efficiencies and streamlining.
• Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
• Negotiate best possible deals in line with business strategies.
• Network extensively and build and maintain relationships (internal and external)
• Proactively encourage and maintain relationships
• Communicate actively and effectively resolving any potential conflicts that may arise
• Build professionalism, loyalty and commitment to the organization

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• LLB

Experience:

• Min of 3 years of commercial drafting experience in a reputable law firm or as a proprietor
• Experience in telecommunications advantageous
• Commercial / technical and/or further legal qualification will be an advantage
• Experience in handling and negotiating.

Apply Before 08/15/2025

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Job Description

• MTN South Africa is a leading mobile and telecommunications provider, driven by the belief that everyone deserves the benefits of a connected modern life.
• The Enterprise Business Unit serves as the core hub of all B2B & B2B2C activities within MTN. 
• The Base Management & Segmentation team is a newly formed team within MTN-SA EBU entrusted with enterprise customer value management which puts the team at the heart of the EBU growth strategy, supporting all business verticals and ensuring sustainable growth in revenue.
• The team is leading the change in digital customer engagement, direct marketing and in the application of Advanced Analytics to better service our clients & customers as we as to improve customer value.
• The role of   Specialist: CVM-ICT Campaigns & Analytics will form part of the CVM-ICT support team.
• This role will specialise in campaign execution within the current Campaign Management System (CMS) and other direct marketing channels to support the ICT base management activities. This role will interact with other key stakeholders such as, Centre of Excellence, EBU ICT solution, Sales Operations & BI the Business Intelligence Competency Centre (BICC), Finance to ensure prioritisation of all project in the area.

Responsibilities

Campaign Planning & Execution:

• Execute the Base Management and Segmentation specific campaign calendar and sync it with CBU campaigns.
• Ensure all scheduled campaigns are executed and automated (where necessary)

Systems integration: 

• Ensure integration of current operation system and the CMS systems used by the team.
• Manage the integration of all campaigns into online and digital platforms
• Ensure team requirements are submitted to the MTN SA EIS & Technology teams

Marketing Technologies Portfolio Management:

• Manage various direct marketing technologies, including CMS (flytxt), email (Striata) etc
• Manage the development of deployment of other marketing technologies
• Explore and discover other marketing technologies and introduce these to the team

Digital & Online Platform management

• Aid the design and implementation of BM&S and EBU owned digital platforms, including 
• UI & UX design 
• Backend integration and testing.
• Explore new platforms for online direct marketing, create and design POCs and socialise these into the business

Ensuring a Culture of Operational Excellence

• Understanding the industry strategic partners and landscape to identify opportunities 
• Analysing industry competition and market needs
• Accurate Planning and forecasting 
• Provide input into operational and promotional planning which will ensure technology requirements are aligned with business revenue ambitions
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems, and support in line with changing work practices.

Independent thought and Judgment: 

• Good commercial acumen 
• Make decisions to drive immediate response times 
• Prioritization of work. 
• Goodwill credits within procedure and delegation of authority 
• Evaluating credits and debits validity and allocating credit and debit value.
• Dissemination of information.  
• Improvement of processes and procedures 
• Personal presentation in line with company image 

Qualifications

Education:

• Minimum of a 3-year degree in computer science/information systems/ Software Engineering or related field

Experience:

• 1+ years of experience doing systems management/ integration 
• 3+ years of ICT experience
• Understanding of technology and software development processes.
• Experience with e-commerce or digital marketing systems (Advantageous)
• Experience in Data visualisation tools (E.g., Power BI, Tableau etc.)

Apply Before 08/15/2025

go to method of application »

Job Description

• MTN South Africa is a leading mobile and telecommunications provider, driven by the belief that everyone deserves the benefits of a connected modern life.
• The Enterprise Business Unit serves as the core hub of all B2B & B2B2C activities within MTN. 
• The Base Management & Segmentation team is a newly formed team within MTN-SA EBU entrusted with enterprise customer value management which puts the team at the heart of the EBU growth strategy, supporting all business verticals and ensuring sustainable growth in revenue.
• The team is leading the change in digital customer engagement, direct marketing and in the application of Advanced Analytics to better service our clients & customers as we as to improve customer value.
• The role of   Specialist: CVM-ICT Campaigns & Analytics will form part of the CVM-ICT support team.
• This role will specialise in campaign execution within the current Campaign Management System (CMS) and other direct marketing channels to support the ICT base management activities. This role will interact with other key stakeholders such as, Centre of Excellence, EBU ICT solution, Sales Operations & BI the Business Intelligence Competency Centre (BICC), Finance to ensure prioritisation of all project in the area.

Responsibilities

Campaign Planning & Execution:

• Execute the Base Management and Segmentation specific campaign calendar and sync it with CBU campaigns.
• Ensure all scheduled campaigns are executed and automated (where necessary)

Systems integration: 

• Ensure integration of current operation system and the CMS systems used by the team.
• Manage the integration of all campaigns into online and digital platforms
• Ensure team requirements are submitted to the MTN SA EIS & Technology teams

Marketing Technologies Portfolio Management:

• Manage various direct marketing technologies, including CMS (flytxt), email (Striata) etc
• Manage the development of deployment of other marketing technologies
• Explore and discover other marketing technologies and introduce these to the team

Digital & Online Platform management

• Aid the design and implementation of BM&S and EBU owned digital platforms, including 
• UI & UX design 
• Backend integration and testing.
• Explore new platforms for online direct marketing, create and design POCs and socialise these into the business

Ensuring a Culture of Operational Excellence

• Understanding the industry strategic partners and landscape to identify opportunities 
• Analysing industry competition and market needs
• Accurate Planning and forecasting 
• Provide input into operational and promotional planning which will ensure technology requirements are aligned with business revenue ambitions
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems, and support in line with changing work practices.

Independent thought and Judgment: 

• Good commercial acumen 
• Make decisions to drive immediate response times 
• Prioritization of work. 
• Goodwill credits within procedure and delegation of authority 
• Evaluating credits and debits validity and allocating credit and debit value.
• Dissemination of information.  
• Improvement of processes and procedures 
• Personal presentation in line with company image 

Qualifications

Education:

• Minimum of a 3-year degree in computer science/information systems/ Software Engineering or related field

Experience:

• 2+ years of experience doing systems management/ integration 
• Understanding of technology and software development processes.
• Experience with ecommerce or digital marketing systems (Advantageous)
• Experience in Data visualisation tools (E.g., Power BI, Tableau etc.)

Apply Before 08/15/2025