Manager - CVM Postpaid Lifecycle.Consumer Post Paid and Home at MTN

Qualifications

Minimum Requirements 

Education:

• 3 year Degree / Diploma in Commerce (Marketing / Communication) or related

Global Experience Standards (10)

• Minimum of 5 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization 

Competencies

Head - Big Picture Focus (20)

• Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Decisive Problem Solver -  Has the mental agility to identify business challenges and explore effective solutions through effective influencing
• Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings

Heart – Emotionally Intelligent (30)

• Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Guiding People Manager -  Is self-aware and guides team capability development through opportunity creation for realising potential
• Relationship Builder  -   Builds relationships across the business in order to influence decision-makers and build team credibility

Hands – Results Focused (40)

• Results Achiever -  Produces sustainable commercial results through ethical practices
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates work to deliver the highest commercial returns   

General working conditions (e.g. shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.)

• Flexible working hours
• Flexibility to travel (local / international)
• Attending functions after hours
• Pressure to meet tight deadlines
• Working in a dynamic and open plan environment

KPA Quality Standards

• Delivery, implementation and enhancement of customer lifecycle journey
• Delivery, implementation and enhancement of subscriber/account contact strategy
• Delivery, implementation and enhancement of subscriber/account communication strategy
• Delivery, implementation and enhancement of subscriber/account understanding via base reporting

Apply Before 08/14/2025