Specialist - Product International Services at MTN

Job Description
Mission/ Core purpose of the Job

• The  Specialist : Product serves to ensure that the Company is a leader in the relevant market by having a well-managed product portfolio which meets the demands of the relevant market segment.
• The position provides operational and analytical support to the Product Managers within Postpaid Product, so as to ensure product design, management and performance are provided for efficiently and effectively.
• The position contributes to the product lifecycle management duties of Postpaid Product, ensuring that the product portfolios meet the requirements of the business plan, while managing risk and compliance, and driving for operational excellence.

Responsibilities
Key Activities & Responsibilities

• Operational Planning/ Processes
• Work through Product Managers to identify and plan new product opportunities, improvements and enhancements;
• Support the management of the Product through its Lifecycle, by:
• Analysing and amending operational product models for existing and new products;
• Ongoing measuring of product operations;
• Troubleshooting of product operational issues and risks;
• Analyse product value chains; 
• Work with the Financial Modelling and Pricing Analytsics teams to understand the underlying CoS and other costs components to maintain the costing model and identify new ways in which the margin could be improved;
• Guide learning and development on any training requirements for products;
• Support the Product Manager with Pricing / Tariff management (optimal profitability mix management);
• Assist with managing the product catalogue(s), by adding new products, removing obsolete and discontinued products;
• Analysis and interpretation of commercial sales reports and impact on operational product monitoring;
• Work consistently according to standard operating procedures;

Reporting

• Prepare relevant information and data for reporting purposes, in support of the needs and requirements of the Product Manager;
• Make assessments of and draw solutions from qualitative data;
• Provide input into the relevant daily, weekly and monthly reports as per the business reporting requirements;
• Help drive the development of product operational reporting and dashboards;

Quality Control

• Work consistently according to predefined standard operating procedures;
• Understand the quality standards of the job and the consequences of not maintaining quality focus and operate appropriately;
• Ensure that all product collateral is updated and maintained;
• Adherence to all product management policies and processes in place;
• Grow understanding of product knowledge;
• Transfer product knowledge to other members of the team; including training and internal marketing;

Customer service

• Provide input / advice on the best approach / solution to allow for the product to meet customer requirements;
• Deliver first time right service excellence;
• Assist in gathering all relevant information needed to build products;
• Assist in transferring product knowledge across to Segment, in order for them to identify and secure Access opportunities in the market both from a new customer and existing customer perspective.

Qualifications
Education

• 3 year Degree / Diploma, preferably in Product Lifecycle Management, IT, Computer Science, Process Engineering, Business Analytics

Experience

• Minimum of 3 years’ experience in an area of specialisation; 
• Experience working in a medium to large organization;
• Experience in working cross functionally with multiple stake holders, engaging at different levels, covering internal and external customers.

Deadline:18th June,2025