New Jobs at MTN

Mission/ Core purpose of the Job

• To execute on and drive prepaid segment performance across the assigned geography, ensuring revenue generation, market development, and alignment with central strategies.
• The role focuses on relationship management with local distributors, sales output execution, compliance, and governance within the prepaid segment, ensuring visibility and impact in trade.

Responsibilities
Strategy Execution

• Drive and ensure execution of regional Prepaid sales strategies and outputs in line with the overall consumer segment goals. This includes strengthening customer segmentation strategy by integrating on-the-ground insights into customer needs, providing valuable feedback to the Regional SM and Marketing Managers.
• Implement tactical sales plans to address growth opportunities.
• Provide input as well as executes on the localisation of the cluster’s/ region’s Corporate Social Investment (CSI) plan.
• Ensure regional area segment alignment with national strategies, governance, and risk management frameworks.

Regional Prepaid Sales Operations Delivery

• Lead a team to effectively execute on consumer prepaid segment sales strategies, driving performance through sales output execution and impact in trade.
• Execute on effective management of smart regionalisation by identifying appropriate regional distributors with a specific focus on postpaid, and Residential distribution.
• Monitor and optimise distributor performance to ensure delivery of targets.
• Build and sustain local distributor relationships to enhance market development.
• Oversee the indirect and direct trade function (inclusive of FMS) to ensure optimal in-trade presence and visibility of MTN products and services.
• Collaborates with Regional Network Team to ensure network availability and performance in the region/ sub-region.
• Manage interlocks between the region/ sub-region & central key account teams for partner management.
• Implement initiatives arising from Governance forums in Commercial Operations to drive channel innovation, data-driven decisionmaking, and enhance operational efficiency.
• Conduct reporting for prepaid/ area of responsibility. This includes tracking, forecasting trends, highlighting any significant deviations from defined performance metrics, and trade execution effectiveness.
• Provide regular feedback and ensure alignment between central investments and local execution.
• Review the team’s performance against agreed KPIs and drive plans for improvement where gaps are identified.
• Acts as the Voice of MTN in segmented clusters for strategic engagement with local governments, municipalities, and local communities etc.

Financial Management and Cost Control

• Provide input into regional and segment budgets – within the prepaid segmented cluster in particular, ensuring alignment with overall consumer regional objectives.
• Help drive Consumer P&L accountability in segment.
• Align with central teams to ensure Market Development Funds (MDF) investments are impactful.
• Manage project initiative budgets in line with business objectives.
• Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios.
• Identify opportunities to generate additional revenue.

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
• Implement, drive and track risk management, compliance adherence and governance within direct team in the segmented cluster. This includes conducting regular reviews and audits of trade and distribution channels.
• Implement and monitor sales processes and relevant programmes to prevent and mitigate fraud and organised crime so as to achieve measurable results for segment/ channel growth and fraud reduction and risk mitigation.
• Attend multi layered governance forums, participating and providing input into interlocks, strategy and operational actions.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

Continuous Improvement

• Drive best practice, continuous improvement and innovation at process and procedure level within Regions Prepaid Consumer Operations.
• Create and monitor plans for continuous improvement.
• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.

People and Culture Management

• Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans.
• Define the KPAs and KPIs that will be cascaded down to direct reports.
• Reviews the monthly activities and learning initiatives undertaken for the employees in the region, keeping track of L&D requirements and initiatives.
• Manage Performance and identify training needs. Coach and guide subordinates.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.

Qualifications
Education

• 4-year tertiary qualification in relevant or related field

Experience

• Min 5 years of relevant work experience in in sales and distribution within a prepaid segment, preferably in telecommunications.
• Proven track record in managing local distributors and driving sales output.
• Experience in market development and trade visibility strategies.
• Strong background in compliance and governance frameworks.
• Worked across diverse cultures and geographies advantageous

Skills

• Sales and Distribution Management
• Strong interpersonal and negotiation skills
• Field marketing operations and in-market visibility
• Data Analysis and Performance Monitoring (Prepaid)
• Reporting and Interpretation
• Governance, Risk, and Compliance (GRC) Tools

Deadline:18th June,2025

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Mission/ Core purpose of the Job

• The Regional Brand & Marketing Manager drives the execution of localized Brand and Marketing (B&M) strategies at the regional level. Reporting directly to the Head of the Region, this role focuses on implementing Go-To-Market (GTM) activities, trade marketing initiatives, and customer engagement strategies tailored to the unique dynamics of medium to small regions.
• While the central team provides strategy and governance, this role ensures these plans are effectively operationalized, supporting B2C (prepaid, postpaid, residential, youth, fintech) and B2B (enterprise) segments. The Manager ensures alignment with central direction while addressing specific regional needs, providing tactical leadership in sponsorships, events, trade marketing, and digital marketing.
• This role bridges the gap between strategy and execution, ensuring regional activities are impactful, operationally efficient, and businessaligned.

Responsibilities
Strategy Development and Execution

• Support the development and execution of localized marketing strategies for the region to drive market share growth, customer loyalty, and NPS improvement.
• Collaborate with the central B&M team, regional leadership, and BU stakeholders to adapt and implement GTM strategies aligned with local market dynamics.
• Deliver localized Go-To-Market (GTM) plans for B2C (prepaid, postpaid, residential, fintech, youth) and B2B segments, ensuring alignment with central strategic goals.
• Drive the execution of regional media planning and buying, sponsorships, and events, ensuring compliance with central direction.
• Implement digital marketing and social media campaigns tailored to the regional audience while adhering to central guidelines.
• Identify key drivers of NPS in the region and execute plans to address improvement opportunities.
• Ensure brand governance, compliance, and alignment with central B&M guidelines across all regional marketing initiatives.

Regional Marketing Delivery Leadership

• Analyze marketing data and metrics such as NPS, brand health, and campaign performance to inform decision-making and improve outcomes.
• Lead the regional marketing team in the execution of GTM plans and trade marketing initiatives, ensuring comprehensive marketing support for consumer, enterprise, residential, and fintech business units.
• Implement trade marketing initiatives to enhance product visibility and drive measurable outcomes such as revenue, customer acquisition, retention, and brand health in the region.
• Coordinate the planning and execution of regional sponsorships, events, and PR efforts to build brand affinity and foster community engagement.
• Work collaboratively with cross-functional teams, including customer experience (CX), to integrate customer insights into marketing plans and initiatives.
• Maintain and develop strong media, PR, and corporate affairs relationships within the region to enhance the visibility and reputation of MTN.
• Promote awareness and visibility for MTN’s local CSI initiatives to strengthen community connections.
• Define, monitor, and report on KPIs for regional marketing activities, ensuring alignment with central targets and continuous improvement.

Financial Management and Cost Control

• Ensures proper and efficient utilisation of marketing budgets allocated to the Region.
• Develop and manage project initiative budgets in line with business objectives.
• Manage and optimise and communicate the budget, expense report, ensuring that all expenditure is in line with the budget.
• Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios.
• Identify opportunities to generate additional revenue.
• Oversee media planning and buying for regional campaigns, optimizing reach and ROI.

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
• Ensure brand governance, compliance, and consistency across regional marketing initiatives.
• As part of a governance forum/ interlock, participate in regular alignment meetings or collaborative platforms to share insights between central and regional teams. Review regional adaptations to ensure consistency with national strategies.
• Empower regional marketing team to execute GTM activities but ensure they align with central branding and strategic guidelines (e.g. Central Team provides a toolkit, Regional Teams use the toolkit to create localized variations).
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity

Continuous Improvement

• Drive best practice, continuous improvement and innovation at process and procedure level within Regions Marketing Operations.
• Ensure that the relevant analysis of market knowledge, trends and competitive information is gathered and assimilated.
• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.

People and Culture Management

• Lead, mentor, and manage segment teams providing coaching, guidance, and performance evaluations.
• Develop and maintain a high-performance team that consistently meets or exceeds targets. Review the team’s performance against agreed KPIs and drive plans for improvement.
• Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
• Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review programme.
• Develop and implement a training plan to build and develop skills within the team.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour

Qualifications
Education, Skills and Experience

Education

• 4-year tertiary qualification in relevant or related field

Experience

• Min 5 years of experience in Brand and Marketing
• Proven experience in executing Go-To- Market (GTM) strategies for B2C and B2B segments.
• Experience managing trade marketing, sponsorships, events, and digital marketing initiatives.
• Demonstrated ability to manage regional marketing operations and align activities to central strategies.
• Industry experience in telecommunications or a related sector is preferred.
• Worked across diverse cultures and geographies advantageous

Skills

• Interlock Management and Cross-Functional Governance
• Analytics and Interpretation
• Marketing Strategy Development
• GTM Planning and Execution
• Media Planning and Buying Platforms
• Trade Marketing and Channel Strategy
• Event Management and Sponsorship Coordination

Deadline:18th June,2025

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Mission/ Core purpose of the Job

• To drive the execution of Brand and Marketing (B&M) strategies at the regional and segment level, translating central strategic direction into localized, impactful initiatives.
• While the centre focuses on strategy development, brand governance, and national campaigns, this role ensures the effective implementation, customization, and operationalization of these strategies within the regions.
• The role is accountable for delivering Go-To-Market (GTM) execution for B2C (prepaid, postpaid, residential, youth, fintech) and B2B (enterprise) segments, enabling market share growth, customer engagement, and revenue generation. Additionally, the role provides hands-on leadership across trade marketing, sponsorships, events, media planning, PR, and digital marketing, ensuring all activities align with central direction while meeting unique regional needs and market dynamics.
• By bridging the gap between the central B&M function and regional execution, this role ensures regional marketing initiatives are locally relevant, operationally agile, and deliver measurable business impact.

Responsibilities
Strategy Development and Execution

• Act as the architect of the Regional marketing strategy for the region to grow market share, product adoption, customer loyalty and continuously improve NPS and Brand Health in the region. This includes working with central team, regional head, and BU leadership
• to adapt and execute GTM strategies based on local market conditions.
• Develop and implement regional B&M strategies that align with segment and central strategic goals.
• Deliver end-to-end Go-To-Market (GTM) plans for products and services in B2C (prepaid, postpaid, residential, fintech, youth) and B2B segments.
• Work closely with central B&M, business unit leaders (Consumer, Enterprise, Residential, Fintech), and regional leadership to ensure successful strategy execution.
• Drive the regional media planning and buying strategy, sponsorships and events in line with centre
• Drive the digital marketing and social media strategies within the region in line with centre
• Formulates plans and strategies to continuously improve NPS in the region based on the understanding of the key drivers of NPS
• Ensure regional alignment and brand governance, compliance, and consistency across all regional marketing initiatives. 

Regional Marketing Delivery Leadership

• Analyses marketing data and the marketing metrics achieved such as brand health and NPS.
• Lead a team to effectively execute on GTM plans and Channel and Trade Marketing initiatives. The team is responsible to deliver comprehensive marketing support to consumer, enterprise, residential and FinTech business units, aiding operations through initiatives such as trade marketing, sponsorships & events, media planning and buying, corporate affairs & PR etc. to achieveBrand Health, market share, product adoption, and customer loyalty in the Region.
• Continue to drive trade marketing initiatives to support regional operations and increase product visibility against measurable KPI’s such revenue, market share, customer acquisition, retention, churn, NPS, Brand Health, etc.
• Lead the planning and execution of regional sponsorships, events, and corporate affairs/PR efforts to improve brand affinity and community engagement in the Region. Collaborate with internal teams, channels, and external partners to deliver high-impact activations.
• Collaborate with cross-functional teams to deliver integrated and aligned marketing solutions. This includes maintaining strong interlocks with CX team to identify customer preferences in order to build marketing plans and solutions around these.
• Develop and maintain media & PR relationships and corporate affairs within the region
• Drive awareness and visibility for MTN’s local CSI initiatives in the region
• Define and track KPIs for all regional B&M initiatives, ensuring alignment with central targets.
• Report on the effectiveness of campaigns, events, and trade marketing initiatives, identifying areas for improvement.

Financial Management and Cost Control

• Ensures proper and efficient utilisation of marketing budgets allocated to the Region.
• Develop and manage project initiative budgets in line with business objectives
• Manage and optimise and communicate the budget, expense report, ensuring that all expenditure is in line with the budget.
• Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios.
• Identify opportunities to generate additional revenue.
• Oversee media planning and buying for regional campaigns, optimizing reach and ROI.
• Base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over the next planning cycle, taking any known changes in new products or services into consideration

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
• Ensure brand governance, compliance, and consistency across all regional marketing initiatives.
• As part of a governance forum/ interlock, introduce regular alignment meetings or collaborative platforms to share insights between central and regional teams. Review regional adaptations to ensure consistency with national strategies.
• Empower regional marketing team to execute GTM activities but ensure they align with central branding and strategic guidelines (e.g. Central Team provides a toolkit, Regional Teams use the toolkit to create localized variations).
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity

Continuous Improvement

• Study the competitor initiatives and leverages data insights to formulate strategies in terms of promotion and adoption
• Drive best practice, continuous improvement and innovation at process and procedure level within Regions Marketing Operations.
• Ensure that the relevant analysis of market knowledge, trends and competitive information is gathered and assimilated.
• Ensure competitors benchmarking and gap analysis is performed as appropriate and incorporated into business operations.
• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.

People Leadership and Management

• Lead, mentor, and manage multifunctional segment teams providing coaching, guidance, and performance evaluations.
• Develop and maintain a high-performance team that consistently meets or exceeds targets. Review the team’s performance against agreed KPIs and drive plans for improvement.
• Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
• Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review programme.
• Develop and implement a training plan to build and develop skills within the team.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour

Qualifications

Education, Skills and Experience

Education

• 4-year tertiary qualification in relevant or related field
• MBA / Masters Advantageous

Experience

• Min 7 years of experience in Brand and Marketing, with at least 3-5 years in a leadership role.
• Proven experience in executing Go-To- Market (GTM) strategies for B2C and B2B segments.
• Experience managing trade marketing, sponsorships, events, and digital marketing initiatives.
• Demonstrated ability to manage regional marketing operations and align activities to central strategies.
• Industry experience in telecommunications or a related sector is preferred.
• Worked across diverse cultures and geographies advantageous

Skills

• Interlock Management and Cross-Functional Governance
• Analytics and Interpretation
• Marketing Strategy Development
• GTM Planning and Execution
• Media Planning and Buying Platforms
• Trade Marketing and Channel Strategy
• Event Management and Sponsorship Coordination

Deadline:19th June,2025

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Job Description
Mission/ Core purpose of the Job: 

• Ensure that all BTS sites in the region are maintained effectively according to relevant procedures, standards, Working Level Agreements and Service Level Agreements
• Ensuring the BTS installation, equipment, upgrades and Field and Tower maintenance is of a high standard as well as the integrity and optimum performance of the radio network, to meet customer demand reflecting MTN brand values in all areas of operation. Ensure that all active and passive components of the BTS sites in the region are maintained effectively and according to relevant procedures and standards as per the SLA with the vendors and ensure awareness and adherence to MTNSA’s agreed SLA’s
• Efficient and effective Governance of the vendors w.r.t quotes, quality, SOW and SLA
• Plays an active role in managing the relationship with the vendor and ensure the vendor adhere to governance and SLA (as per the vendor contract and MTNSA SLA’s)

Context: 

• Highly competitive environment with customer focus as a key differentiating factor 
• Rapidly changing and highly regulated environment 
• Stakeholder commitment and buy-in
• Delivery of projects requires strict adherence to OHSACT, ISO 9000/14000 set standards and Service Level Agreements
• Multiple equipment vendors and contractors as well as diverse work streams result in a complex area of responsibility.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Key Tasks: 
   Control and Supervise:

• Ensures adherence to site and tower maintenance contract
• Road repairs & upgrades
• Overseas tower upgrades and replacements (Wind loading capacity required and end of life cycle)
• Ensures tower refurbishments and painting (Increasing life cycle)
• Makes sure the container repairs are done
• General Civil Repairs (Fence, gate, Aprons)
• Overseas wind loading approvals, MTN and 3rd parties
• Ensure that all towers and antenna structures are kept in good condition and adhere to MTN’s & OHASA’s safety standards
• Conduct BTS Civil and Structural site inspections.
• Manage and approve all quotes pertaining to Scope of Work.
• Ensure that costs remain within budget.
• Transport and set up Mobiles as per requirement.
• Assist Radio Implementation Engineers in acceptance of new towers.
• Assist with general network optimisation – i.e. tilts, azimuths, etc.
• Control and supervise contractors doing preventative Mast maintenance and garden services.
• Maintain a comprehensive Site and tower maintenance database.
• Manage and govern existing MS/Tower Company vendors
• Constantly monitor the various dashboards and push the vendor on long outstanding faults and alarms. 
• Governance of vendors, both managed services as well as any other vendors MTN uses to repair or restore services.
• Assist with the various requests / requirements from MTN headquarters as well as the regional commercial teams

      Governance Supervision

• Governance meeting minutes are recorded and signed off and added to share point drives for all venders, All actions recorded are completed in the set timeframe at a high quality and standard of work
• Record non-conformance reports and track the process to resolution by all venders
• Assist vendors with training and recommendations on the F&T maintenance SOW
• Perform audits on all vendors in the Region ensuring quality and standards are maintained with recommendations to improve on works in line with costs and time efficiencies.
• Support on key Projects been rolled out including major engineering projects with engagements and part of a professional team
• Provide feedback/updates/status reports on faults and issues

  Problem and Change Supervision

• Support the work reference forms work approval process end to end on all EMS and ADHOC works in the Region
• Ensure that costs remain within budget with regards to the maintenance and ADHOC works
• Provide inputs for budgeting
• Assist with general network optimisation – i.e. tilts, azimuths, etc.
• Ensure the vendors comply to rules, regulations, process and standards when works ben performed on MTN BTS sites

Supervisory / Leadership / Managerial Tasks:  

• Motivate and recommend corrective actions on the repairs on towers and site maintenance.
• To supervise contractors ensuring due dates and quality are strictly adhered to.
• Focus on service delivery and cost controls
• Enhance team spirit.
• Project Manage regional infrastructure maintenance plan.
• Involve professional specialists on project when required
• Supervise or audit vendors contractors work carried out on the BTS sites/infrastructure.

Role Dependencies:  

• Ensure all venders and contractor staff working on MTN’s BTS infrastructure are fully trained meeting OHSA, processes and procedures (includes certifications i.e. work above heights
• Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as Well as how they could be affected by others or circumstances not necessarily under their control.
• Creativities (improvement/innovation inherent)  
• Improve working methods when identifying problem areas.
• Continuously look for money saving innovative ideas while maintaining good quality standards
• Be proactive on theft solutions and saving initiatives
• Vulnerabilities (control span) 
•  Dependency on third parties – Telkom, Eskom and other contractors could cause damage to infrastructure.
•  Weather – Extreme weather could cause tower failure.
•  External Parties – theft of MTN assets or vandalism on BTS sites
•  Procurement policies to be applied as work to be carried out with official MTN order
• Collaboration:  Refers to formal and informal relationships

Responsibility towards:  

• Direct reports, 
• Senior Regional Network Manager – Report on problem areas.
• Matrix reports, 
• BTS Implementation and Support Manger, vendors, contractors – Adhere to implementation and support policies, procedures and work methods. 
• Key customers, 
• Planning & Optimisation, Implementation, Transmission, MSP Vendors, Contractors Network operations various business units. – Build quality.
• Key suppliers, 
• MSP vendors, Maintenance Contractor/s
• Relations, etc.
• Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgement.
• Independent thought and Judgement: 
• Perform your own time management.
• Use own discretion where procedures do not apply.
• Make judgment calls that save time and money. 
• Make judgment calls to ensure safety of structures.
• Make decisions on relatively minor issues on BTS site maintenance and decisions on major issues in line with BTS specification budget stakeholders and BTS Implementation and Senior Regional Manager

Authorities:

• Authorise and recommend actions on the repairs on towers and site maintenance.
• Make decisions regarding safe working procedures and the safety of structures.
• Inspect and certify all regional safety equipment.
• Authorise method statements for work to be performed on existing structures in the region.
• Approval of work carried out by venders and contractors on BTS sites as per WLA and SLA’s as per SOW

Minimum Requirements  
Education:

• 3 year degree/diploma ( engineering)
• Fluent in English

Experience:

• Minimum of 3 years’ experience in a related industry; with experience in supervising others
• Working above heights.
• Experience working in a medium  organization 
• Site OHSA

Training:

• 4 x 4 driving course.
• Rope access training
• Equipment specific training, essential and people skills of role and responsibilities 
• Be familiar with all MTN policies and processes

Competencies

Head - Big Picture Focus (10)

• Analytical Thinker - Manages the alignment and execution of tactical activities
• Problem Solver - Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator - Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
•  Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)

• Results Achiever - Drives team objectives and contributes to sustainability of results
• Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others                                                                              

Knowledge:

• Competent knowledge in the site build process with a good understanding or the erection and maintenance requirements of infrastructures rolled out in the network.
• Knowledge of corrosion protection.
• Able to manage projects and quality control.
• Good computer skills / able to use Project Management Tools
• Presentation skills and chair meetings with accurate recording of minutes and follow up

Skills / physical competencies:

• Motivated and innovative self-starter.
• Prepared to work long hours.
• Handles working under stress and meeting deadlines.
• Uses initiative in solving technical problems.
• Can work in elevated positions, not scared of heights.
• Competent in the use of mechanical and electrical hand tools.
• Competent on/off road driving ability.
• Prepared to provide hands on skills if and when required.
• Must have no problem staying overnight.

Behavioural qualities:

• Resilient, Flexible, Leadership, High energy levels, Motivational, Tactful - Adaptable/flexible, analytical thinking, coping, creative thinking and innovation, insight and judgement, Integrity and ethics, interpersonal skills, self-management, team work, co-operative, tolerant.
• Be professional at all times. Show accuracy in all tasks.
• General working conditions/ Inherent requirements/ Tools of trade (e.g. shift work, drivers license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.)
• Working long hours are essential.
• Minimum Code EB Driver’s Licence.
• Driving in high-risk areas and travelling high mileages is mandatory.
• Working at elevated heights and in extreme environmental conditions is a requirement.
• The use of safety climbing equipment while working at elevated heights is compulsory.
• Use of company pool vehicle in line with the MTN fleet policy.
• KPA Quality Standards/ Measures (KPI’S for job)
• Arrange weekly feedback from vendors / contractors performing tower upgrades in regions.
• Ensure monthly update of the information database on all sites.
• Supervise contractors conducting routine preventative mast maintenance and garden services regularly to check on vender and contractor’s (Audits).
• Ensure that costs remain within budget and performed as per BTS Specification guidelines.
• OHASA audits of contractors 
• Good and clear communication to venders and contractors on instructions, recommendations and meetings

Deadline:18th June,2025

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Responsibilities
The Senior Manager – AI Legal and Regulatory will be responsible for the following

• Develop and implement comprehensive legal frameworks, policies, and guidelines for the responsible development and deployment of AI, ensuring compliance with data protection, IP rights, and AI-specific regulations
• Provide legal counsel on AI-related matters, including the interpretation and application of AI regulations, data protection laws, and intellectual property rights while advising on emerging legal risks and opportunities to align the organization’s AI initiatives with both local and international regulations
• Develop standardized contract templates utilizing AI –powered legal and commercial tools (eg: luminance) for efficiency and consistency
• Review and negotiate on contracts, agreements, and partnerships related to AI technologies, ensuring compliance with regulatory requirements and protecting the company’s intellectual property and business interests
• Establish AI- related legal clauses to be included in new contracts, covering compliance, intellectual property, liability, and ethical considerations. Review existing contracts to identify necessary updates as AI becomes a core component of the services
• Collaborate with AI programme governance & reporting team to assist in the development of AI governance structures, advising on compliance and risk management protocols for AI initiatives
• Work closely with technical teams to assess the legal implications of AI models, focusing on key areas like data usage, bias, privacy, and transparency, guiding the alignment of AI systems with legal and ethical standards throughout their development and deployment
• Partner with AI ethics and compliance team to lead the organization’s compliance efforts with international and local data protection regulations in the context of AI
• Monitor emerging AI regulations &  industry trends, both locally and globally, to keep the company ahead of changes in the legal landscape
• Act as the point of contact for regulatory bodies on AI-related matters, representing MTN in discussions about AI laws and policies and advocating for favorable AI policies and regulations
• Conduct regular audits and assessments of AI systems identifying and mitigating legal risks related to privacy, bias, intellectual property, and data usage to ensure ongoing compliance with legal standards
• Advise on intellectual property (IP) matters related to AI, determining data ownership, and negotiating licensing arrangements to ensure organization’s innovations are properly protected and align with legal standards and business objectives
• Provide training and resources to internal teams on AI legal compliance ensuring that all relevant stakeholders understand the legal implications of AI deployments
• Act as trusted advisor and provide legal support in the event of any legal disputes or claims related to AI technologies and advise on potential settlements or actions

Qualifications
Education:

• Bachelor’s degree in Law
• Qualification in Computer Science, Data Science or a related field preferred
• Certification in  AI and Technology Legal and regulatory frameworks, Intellectual Property, Data,(preferred)
• Admitted with a legal professional body – preferably in South Africa (attorney, advocate or solicitor)

Experience:

• 8+ years of post admission experience in legal, with a deep understanding of AI related regulatory frameworks, data privacy, and regulatory compliance
• Proven track record of advising on complex legal matters in the context of AI, data protection, and IP
• Familiarity with international regulations and regional data protection laws
• Prior experience in regulatory advocacy or working with government and industry bodies is an advantage
• Experience of working in a complex, regulated environment such as telecommunications, finance, or technology

Skills:

• Proficiency in analyzing and interpreting complex legal documents, regulations, and emerging trends
• Expertise in drafting, reviewing and  negotiating AI-related contracts, partnerships, and legal agreements
• Hands-on experience in addressing legal challenges and finding solutions that balance compliance with business needs
• Foster collaboration with diverse teams and act as a trusted advisor on legal matters

Required Skills

• AI & Technology legal and regulatory frameworks
• AI Ethics & Policy
• AI Governance & Compliance
• Data Licensing & Contract Negotiation
• Data Privacy & Protection
• Intellectual Property Law
• Legal Aspects of Data Sharing & Ownership
• Privacy-by-Design Practices
• Regulatory Affairs
• Risk Management & Legal Audits

Deadline:17th June,2025
 

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Job Description
Mission/ Core purpose of the Job:
 

• The Head of Postpaid Customer Value Management (CVM) – is responsible for the Customer Value Management (CVM) Postpaid strategy and execution.  This would cover the postpaid and residential base management and development, postpaid retention & upgrade strategies, churn strategies, recharges and targeted campaigns. 

Responsibilities
Key Performance Areas    Measures (KPIs for job)

Key Job Responsibilities    

Strategy Development 

• Develop and drive the implementation of the Postpaid strategy for MTN SA, enabling the business to drive revenue targets as set and increase the necessary pipeline conversions.
• Provide input into the CVM business strategy to support the Consumer business in line with the overarching business goals and ensure that MTN maintains and improves its leadership positioning
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps, aligned to group strategy and frameworks
• Define the standards and set targets for performance across various activities and identify the parameters for measurement of performance
• Provide input for the customer life cycle and management, in line with overall strategy
• In life base management strategies
• Churn and retention strategies and campaign execution    As per business plan and business pillars

Staff Leadership and Management

• Build and manage a high performing team by providing leadership, role clarity, training and career development;
• Source, induct and manage talent in accordance with legislative guidelines;
• Ensure open communication channels with staff and implement change management interventions where necessary;
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team;
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program;
• Develop and implement a training plan in order to build and develop skills within the team;
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan;
• Performance manage resources in accordance with HR policy and legislation where necessary;
• Actively participate in leadership team and develop skills of own team; and
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.    As per business plan

Governance

Strategic Meetings

• Hold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions;
• Drive enterprise-wide transformation initiatives, elicit inputs from relevant parties;
• Drive adequate risk mitigation and controls, and elicit inputs from relevant parties;
• Sign off approval on new initiatives; and
• Prepare proposal on change initiatives, SLA policies and procedures.

Escalations

• Manage and resolve issues that will result in severe time, scope, productivity and cost or resource impact; and
• Resolve and provide guidance to issues escalated.

Tactical

• Manage all projects and initiatives;
• Review key risks, issues and dependencies and set mitigation actions; and
• Sign-off / make decisions regarding tactical changes.

Performance

• Monitor performance and alignment with MTN global strategy and per industry best practices;
• Review performance against agreed Key Performance Indicators (KPIs) and review service level agreements;
• Identify opportunities for improvement and collaborate with respective OPCOs and teams to agree on corrective actions;
• Ensure provision of appropriate support to consumer functions; and
• Create and monitor plan for continuous improvement and monitor adherence to the plans.    As per business plan

Reporting

• Report on a monthly basis to CCO relating to progress made within the division and in accordance with the measurement metrics set by the organisation;
• Highlight to the management significant deviations from defined performance metrics; and
• Report on an adhoc basis on specific projects, as required.    As per business plan

Budgets

• Develop and manage of departmental budgets in line with business objectives;
• Develop and manage project initiative budgets in line with business objectives; and
• Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers.    As per business plan

Operational Delivery

• Revenue from X-sell and up-sell as % of service revenue
• % of customers with >2 products/services
• Incremental revenue
• # of customers saved through retention campaigns 
• % of inbound customers with revenue/margin improvements 
• Drive best practices and ensure that propositions are correctly targeted and churn is reduced.

Collaboration / Coordination 

• Ensure collaboration with Segments, Channels, Business Intelligence teams to ensure market value creation through branding;
• Collaborate with GMs & SMs, under the direction of the GM, to ensure the effectiveness of the consumer business model;
• Collaborate with BI and Planning function to provide feedback and insights on the efficacy of the overall strategy.    As per business plan and business pillars

Managerial / Supervisory Responsibilities

• Accountable for the morale, performance, and development of the department’s human capital;
• Align departmental values with MTN brand values;
• Approve work structure process before adoption by the team;
• Coach and mentor direct reports;
• Enforce team members’ compliance to standard working processes and procedures;
• Ensure adequate succession planning and that succession plans that are in place are achieved;
• Ensure assigned team is led motivated, and rewarded to achieve KPA’s;
• Ensure that coaching / mentoring programs and personal development plans are in place for all staff members;
• Ensure effective management of diversity among personnel in the division;
• Identify staff training and development needs and implement necessary actions;
• Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines;
• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts; 
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning and goal setting);
• Provide guidance and leadership ensuring future focus and current efficiency;
• Recruit and build a world class information management team;
• Set goals and objectives for direct reports, monitor progress and maintain motivation;
• Set overall direction for the division; and
• Provide an advisory function on governance and best practices in client experience.

Role Dependencies
MTN corporate policies and procedures

• Stakeholders Landscape
• Internal Stakeholders: Interaction and Relationship    Customer Value Management GM
• Group CVM
• Consumer Postpaid & Residential GMs and SMs
• Governance Forums
• Product Development Board
• Demand Management Committee
• Audit Committee
• Internal Auditors
• External Stakeholders: Interaction and Relationship    External auditors
• Discretionary Space (if applicable)
• Decision Making Constraints:    Not applicable
• Authorities:    Approved headcount and budget
• As per delegation of authority
• Authority to ensure alignment to business / divisional strategies
• Balancing cost allocation versus benefits to the business
• Budget approval
• Expenditure, conformance with budgets as per delegation
• Sign off on divisional training plans
• Staff recruitment in line with policy
• Negative Indicators    Not applicable

Qualifications
Job Specifications/ Minimum & Preferred Requirements

• Education / Business Degree :Minimum of 3 year Commercial/Marketing/Business Degree/Statistics
• MBA or Masters in relevant field of study (Preferred)

Work Experience: 

• Min 10 years of relevant work experience in a strategic Global Brand Management/Commercial/ Chief Marketing Officer role
• Experience working in a global/multinational enterprise /FMCG 
• Understanding of emerging markets 
• Senior management track record of 5 years or more, with at least 3 years in relevant sector/industry
• Experience in continuous improvement through the implementation of best practices Experience in Global Brand leading practices and trends

Any other specifications: 

• Attitude of Innovation, inventiveness & thought leadership
• Pan Africa multi-cultural experience
• Telecommunications industry experience preferable
• Willing and flexible to travel within Africa and Middle East
• Fluent in English 
• Worked across diverse cultures and geographies

Competencies
Global Talent Standards    Head – Big Picture Focus (25)

•     Strategy Formulators
•     Decisive Problem Solver
•     Innovative Value Creator

Heart – People & Emotional Intelligence (35)

•     Culture and Change Champion
•     Inspiring People Leader
•     Relationship Builder

Hands – Results Focused (30)

•     Results Achiever
•     Operationally Astute
•     Analytics and insights    

Deadline:18th June,2025
 

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Job Description
Mission/ Core purpose of the Job

• The  Specialist : Product serves to ensure that the Company is a leader in the relevant market by having a well-managed product portfolio which meets the demands of the relevant market segment.
• The position provides operational and analytical support to the Product Managers within Postpaid Product, so as to ensure product design, management and performance are provided for efficiently and effectively.
• The position contributes to the product lifecycle management duties of Postpaid Product, ensuring that the product portfolios meet the requirements of the business plan, while managing risk and compliance, and driving for operational excellence.

Responsibilities
Key Activities & Responsibilities

• Operational Planning/ Processes
• Work through Product Managers to identify and plan new product opportunities, improvements and enhancements;
• Support the management of the Product through its Lifecycle, by:
• Analysing and amending operational product models for existing and new products;
• Ongoing measuring of product operations;
• Troubleshooting of product operational issues and risks;
• Analyse product value chains; 
• Work with the Financial Modelling and Pricing Analytsics teams to understand the underlying CoS and other costs components to maintain the costing model and identify new ways in which the margin could be improved;
• Guide learning and development on any training requirements for products;
• Support the Product Manager with Pricing / Tariff management (optimal profitability mix management);
• Assist with managing the product catalogue(s), by adding new products, removing obsolete and discontinued products;
• Analysis and interpretation of commercial sales reports and impact on operational product monitoring;
• Work consistently according to standard operating procedures;

Reporting

• Prepare relevant information and data for reporting purposes, in support of the needs and requirements of the Product Manager;
• Make assessments of and draw solutions from qualitative data;
• Provide input into the relevant daily, weekly and monthly reports as per the business reporting requirements;
• Help drive the development of product operational reporting and dashboards;

Quality Control

• Work consistently according to predefined standard operating procedures;
• Understand the quality standards of the job and the consequences of not maintaining quality focus and operate appropriately;
• Ensure that all product collateral is updated and maintained;
• Adherence to all product management policies and processes in place;
• Grow understanding of product knowledge;
• Transfer product knowledge to other members of the team; including training and internal marketing;

Customer service

• Provide input / advice on the best approach / solution to allow for the product to meet customer requirements;
• Deliver first time right service excellence;
• Assist in gathering all relevant information needed to build products;
• Assist in transferring product knowledge across to Segment, in order for them to identify and secure Access opportunities in the market both from a new customer and existing customer perspective.

Qualifications
Education

• 3 year Degree / Diploma, preferably in Product Lifecycle Management, IT, Computer Science, Process Engineering, Business Analytics

Experience

• Minimum of 3 years’ experience in an area of specialisation; 
• Experience working in a medium to large organization;
• Experience in working cross functionally with multiple stake holders, engaging at different levels, covering internal and external customers.

Deadline:18th June,2025

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Responsibilities
The Manager: Technology role will be accountable to achieve the following objectives:

• Create a holistic picture of each project to provide context for the findings, and implement procedures as required to perform Technology, Security and Networks audits
• Manage expertise and resource planning and requirements for Technology, Security and
• Networks Audit assignments, special assignments and management requests
• Manage the audit assignments’ progress and escalate any roadblocks to completion to the Senior
• Manager for intervention and resolution
• Ensure that IA methodology as prescribed by Group Internal Audit is strictly adhered to, including identifying and defining issues, developing criteria, reviewing and analysing evidence, and documenting Technology, Security and Networks processes and procedures
• Oversee and manage the work of the audit staff in conducting interviews, reviewing documents, developing and administering audit surveys, composing summary memos, and preparing working papers or audit operations
• Implement the audit program, recognise control weaknesses, assess the materiality of these weaknesses, and relate them back to the scope and objectives of the audit
• Review the audit programs to ensure the appropriate testing mechanisms
• Review and manage the work of the audit staff in identification, development, and documentation of audit issues and recommendations for improvement, as guided by Senior Manager  Systems and IT Internal Audit 
•  Develop recommendations for bringing programs and operations into compliance with goals and objectives and write up reports to document findings
• Communicate the results, findings and recommendations of audit projects through written reports and facetoface presentations on a timely basis to the Senior Manager
• Ensure that the audit is carried out on the eGRC system in line with process and methodology as mandated by the Group Internal Audit and Forensics function
• Follow up on the implementation of audit recommendations in a timely manner
• Perform control adequacy and effectiveness reviews of business processes
• Interact with staff, Audit Managers, General Managers, Risk and Compliance staff, and when necessary, with Executive Management to obtain and/or communicate relevant information to achieve the objective/s of the applicable audits.
• Maintain all MTN and professional ethical standards and ensure internal audit activities are carried out in compliance with The International Standards for the Professional Practice of Internal
• Auditing (Standards) and IIA Code of Ethics
• Support the Senior Manager  Systems and IT Internal Audit in coordinating with the External Auditors where needed and facilitate their fieldwork within MTN
• Report on an adhoc basis on specific projects as and when necessary

Key Deliverables

•  Actively ensure internal audit processes are in line with the Group Internal Audit methodologies and IIA standards
•  Reporting on Audit outcomes

Role Dependencies

• Active support from the Senior Manager  Systems and IT Internal Audit
• Understanding of the respective OpCo technology and business contexts and the risks associated with these
• Intrafunctional collaborations with Risk and Compliance
• MTN policies and procedures
• Alignment of OpCo with OpCo risk management initiatives

Qualifications
Education:

•  Minimum 3year Bachelor of Commerce Degree in Accounting/Audit/Finance
•  Professional qualification in Information Systems Auditing is advantageous (CISA or CIA)
•  English 

Experience:

•  Minimum of 3 years’ experience in an area of specialisation coupled with supervising / managing
• others
•  Experience working in a small to medium organization

Deadline:20th June,2025

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Job Description
Mission/ Core purpose of the Job:

• To define and implement the commercial structure and models for MNS;
• To manage and monitor the business case development for new commercial opportunities and support all aspects of the channel onboarding and development;
• To actively maintain pricing research and intelligence thus ensuring MTNs wholesale pricing strategy is market related and competitive

Responsibilities
Key Activities & Responsibilities

Strategy Development & Execution

• Contribute to, challenge and implement the long term Channel development strategy for the Wholesale division. Ensure alignment of all activities undertaken to the overall business strategy
• Keep updated with international trends in wholesale channel development. Analyse trends, highlight areas of the business that may be developed further. Identify opportunities and match these to market opportunities
• Provide input to the business planning cycle
• Influence decision making at operational level with relevant stakeholders

Operational Planning

• Oversee business case development for new commercial opportunities. Develop relevant business cases for new products and services
• Identify trends and patterns pertaining to market requirements and needs and filter this information through to R & D and Product

Development

• Conduct market research on all channel partners to gather detailed information to facilitate informed decision making around partnerships
• Provide on the job training and guidance to channel partners via established training mediums
• Conduct analyses of market trends and provide reports to business partners to enable operational planning aligned to the Retail strategy
• Generate a view on pricing that will enable competitive wholesale pricing to assist in enabling downstream Retail competition
• Develop commercially viable models and verify technical analyses conducted for the channel development to achieve budgeted targets
• Compile reports addressing periodic activity, budget compliance, feedback and key departmental results to facilitate decision making at senior management level. Ensure standard report requirements are met. Present reports to management and customers as required
• Conduct a regular market analysis study against MTN’S Retail/ Business pricing and undertake benchmarking comparisons against other MNOs/MVNOs/ ISPs operating in the market
• Provide channel development and support in evaluating the MNS business model to enable optimal returns. Monitor channel performance
•  Manage business development initiatives, identify new opportunities, evaluate new service channels and monitor adherence to industry best practice within MNS/ Wholesale department to ensure strategic objectives are achieved
• Identify Business Improvement and Optimization opportunities that will result in improvement of process performance
• Continuously review and update best practice for channel development and management
• Manage virtual project teams to operate complex Managed Network Services solutions including infrastructure sharing, interconnect ,roaming and other wholesale solutions. Provide relevant project requirements for channel development
• Drive continuous improvement and innovation to increase efficiency and effectiveness of the MNS channels and the systems that support them
• Assist in the development of an automated and effective environment that will improve customer onboarding and channel growth
• Ensure all current and future wholesale service portfolios are effectively managed thus providing key customers with excellent service and experience
• Contribute to the implementation of systems/reports to manage and monitor KPIs and penalties payable and receivable
• Facilitate meetings with key customers and other stakeholders

Business Analysis

• Assist in identifying changing work practices and provide input into utilizing opportunities to optimize results with minimal resources
• Identify business improvement and optimization opportunities that will result in improvement of process performance
• Identify and implement innovative ways to use minimal resources to achieve maximum outputs
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions as well as competitor activity
• Ensure that benchmarking is conducted with other companies and organisations within and outside the industry
• Determine, document and review requirements for projects within the scope of the value stream or impacting processes and systems
• Design, analyse and document workflow and make appropriate recommendations that will positively impact project registration and execution processes

Customer Relationship Management

• Build and maintain solid relationships with MTN customers and key stakeholders
• Manage internal as well as external corporate relationships effectively
• Ensure that a process is in place for the seamless handover between all divisions and the products and services team

Stakeholder Management

• Stay up to date with commercial terms of agreements with partners, manage the SLAs and outputs
• Maintain strategic channel relationships in order to minimize costs and maximize the benefits for the channels
• Contribute toward the continuous improvement of all aspects of service delivery
• Stay abreast of industry best practice regarding commercial channels and development by managing relationships with experts,consulting knowledge centres and networking with relevant internal and external stakeholders
• Ensure relationships with business partners and customers are maintained and contacts adhered to. Design and manage customer satisfaction metrics and tools
• Mange Executive stakeholder relationships with Wholesale stakeholders
• Hold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions
• Identify clear win win situations with external partners

Financial Management

• Manage, optimize and communicate the budget ensuring that all expenditure is within agreed parameters
• Monitor costs and determine initiatives to optimize resources by maximizing cost/benefit ratios
• Conduct analyses on the trends and patterns of current operations and extrapolate to set the annual budget for the next planning cycle
• Minimize penalty claims and other financial exposure by ensuring customer’s SLAs are met by implementation of controls and strict governance
• Enable the accurate and timely business and performance reporting process through appropriate systems and tool

Governance and Control

• Strictly follow and ensure team compliance with relevant policies and procedures
• Implement and manage Governance KPIs with relevant stakeholders to ensure best service for Wholesale customers
• Ensure effective SLA strategies are in place to support the business
• Implement proper controls and processes to minimize revenue leakage
• Ensure proper controls are in place to manage financial and operational risks across the business

Quality Management

• Ensure that the procedures and processes are in place and that quality control is managed and monitored
• Ensure the highest quality of pricing research and intelligence information will be the basis of rate card and pricing model development
• Ensure business cases and related tools are aligned to the internal business case requirements

People and Culture

• Manage and direct physical and virtual teams
• Attract, develop and retain appropriate talent
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Improve the Employee Engagement Index through valuable contributions of the GCA
• Act as an ambassador for the MNS team by living the Brand values and vital behaviours
• Make the environment the best place to work

Project Delivery

• Develop and drive execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of projects
• Co – ordinate project reporting
• Ensure effective implementation of the integrated project management model

Job Outcomes / Results

• Effective implementation of projects to meet business cases, within agreed timeframes
• Demonstration of MTNs values and living of its Brand
• Optimal application of research and development to add value to the business
• Improvement in all aspects of service delivery
• Improved quality of Market Intelligence
• Improved Net Promoter Score
• Enhanced, competitive Service portfolio
• Maximized cost/benefit ratios

Qualifications

Key Activities & Responsibilities Education, Skills and Experience

Education

• Minimum of 3-year degree / diploma in Commerce
• MBA advantageous

Experience

• Min 5 years experience in Channel Development/
• Service Management and/or Technical Project
• Delivery of which at least 3 have been in a managerial capacity
• Experience working in a medium to large organisation
• Experience in managing/ supervising staff
• Experience in Service Assurance, Service
• Management and fulfilment
• Balanced Scorecard
• Perspective

Job Competency Card

• Core Competencies Level
• Communication and organizational: skills Expert
• Business Relationship Management :Intermediate
• Project Management: Intermediate
• Influencing and negotiating: Intermediate
• Data Analysis: Expert
• Financial Acumen: Intermediate

Deadline:19th June,2025

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Job Description
Context:

• Weather Conditions
• Power Outages
• Water Shortages
• Industrial Unrest
• South African Bureau of Standards
• Security Legislation
• Occupational Health and Safety Act
• MTN PPP’s
• MTN Governance
• Shared service principles and service orientation

Responsibilities
Task Complexity:
Key Outcomes (Operational)

• Develop a oneyear operating plan that optimizes campus facilities and engineering to ensure it is understood by all employees and measured by scorecards
• Develop, monitor and control a oneyear budget to deliver the operating plan.
• Manage the delivery of site engineering and facilities operational service levels
• Manage and monitor the building management system.
• Monitor all energy and water consumption on site in line with the ESG/Sustainability Score Card
• Ensure electrical and / or mechanical equipment on site is regularly maintained and serviceable, to enable the campus to operate efficiently
• Ensure the maintenance of temperature disciplines across Phase 1 and Phase 2 with special focus on patch rooms.
• Ensure Business Continuity Plan (BCP) is in place for the site and regularly update (Electricity and Water Supply, Critical Spares e.t.c)
• Provision of security services and fire protection services by managing Campus Security Manager and continuously review fire rationale.
• Management of the campus facilities in line with functional location and maintenance plan across all disciplines
• Adherence to the OHS Act , SABS Code of Practices, ASIB, environmental legislation and any other relevant legislations
• Ensure there is adequate provision of gas and LGP services
• Manage the business unit against the standards set in the Facilities and Property Management Strategy in line with Best Operating Practice
• Build, develop and entrench a highperformance culture within the Campus Facilities Team, by providing leadership, guidance, support and handson coaching to your direct reports and Service Provider Contract Managers to deliver the business objectives.
• Manage the business unit KPAs, talent management and succession planning, reward and recognition and employee relations in line with business policies
• Management of all service contracts through SLA’s
• Manage corporate governance requirements including financial controls though Facilities and Property Management PPPs and legal compliance
• Availability and continuity of all equipment and systems at MTN Head Office within the relevant PPP and SLA.

Building amenities:

• Manage response to service interruptions
• Implement corrective action when faced with malfunction of any service resource in the building.
• Ensure availability of the necessary essential services (e.g. water and electricity).
• Capacitate the building with emergency amenities in accordance with health and safety stipulations (e.g. emergency exits clearly marked, contact numbers clearly displayed no smoking signs and demarcated areas for such).
• Implement the operational plan for the availability of safety & security personnel at the MTN Sites.

Parking amenities:

• Conduct audits / inspections to ensure efficient and optimal delivery of security, parking and access control management in both systems and physical terms at MTN Sites.

Operational Management

• Explore and promote opportunities in the context of facilities management and provide feedback to Head of Department. Input into the longterm plan (13 years) for the Facilities & Property Management business Unit
• Contribute towards continuous improvement and innovation at process and procedural level
• Ensure availability and continuity of all Campus building equipment and systems on a 24 hour basis through the effective management of the Supervisors and Specialist under your leadership.

Reporting

•  Identify and prepare relevant information and data for reporting purposes
•  Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated
•  Prepare and submit clear, concise and relevant facilities and technical management reporting in line with reporting requirements Building and Plant Performance.
•  Through your direct reports ensure immediate response to service interruptions
•  Facilitate resolution of facilities related queries and ensure TAT in the Facilities Management System
•  Efficient and optimal delivery of security, parking and access control management in both systems and physical terms.
•  Assist with the preparation of detailed documentation sufficient to allow for tenders about facilities’ services to be called for
•  Prepare and submit clear, concise and relevant facilities management reporting in line with reporting requirements to the Head of Department Facilities & Property Management

Quality Management

•  Implementation of processes to continuously identify quality constraints and improve on reoccurring problems
•  Maintain quality standards that will enhance the overall functioning of the building and the services and cost efficiency
•  Work consistently according to standard operating procedures
•  Understand the quality standards of the job and the reason for these standards, and communicate these reasons to others
•  Understand and communicate the consequences of not maintaining quality focus (consequence management)
•  Identify processes and procedures where the quality of work may be improved
•  Analyse situations and take necessary action to ensure quality is maintained
•  Seek feedback from clients and stakeholders and continuously seeks ways of improving on quality and customer service standards
•  Define and monitor the execution of processes and procedures regarding the building management
•  Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
•  Ensure that the standard of service received from external contractors is aligned with MTN requirements
•  Ensure adherence to the Service Level Agreements and Scope of Works applicable.
•  Compliance with required standards related to the contract
•  Conduct quarterly quality and safety inspections at MTN Sites within sphere of control
•  Ensure that all facilities support structures are in place before occupational handover
• HSSE (Health, Safety, Security & Environment) Management
•  Manage MTN’s energy consumption and waste disposal at MTN Innovation Centre as responsibly as possible
•  Measure energy consumption
•  Monitor and control water management, building energy management, compliance to environmental regulations
•  Provide feedback on safety, health and environmental issues to the responsible Manager.
•  Communicating risk and hazard areas to HOD Facilities
•  Implement and Manage all Health & Safety KPIs set out by corporate Specialist Health & Safety Team

Risk Management

• Conduct quarterly operational risk management audits as per the PPP’s and ISO Quality Management Programmes.
• Ensure buildings / sites compliance to ISO Standards
• Implement all governance as outlined in the Fraud Risk Register

Budget Management

•  Support Manager: Regional Facilities & Project in the Control the budget, ensuring all expenditure is in line with the agreed budgets.
•  Identify areas where money is lost and seek ways to reduce expenditure

Customer Satisfaction

•  Integrate in the GM: Regional Operations management meeting structure to better position Facilities & Property management strategy
•  Initiate change to continually improve all aspects of service delivery
•  Maintain relationships with strategic services providers
•  Improve customer satisfaction and improve employee office experience.

Qualifications
Education:

•  Relevant Tertiary qualification in Engineering or equivalent
•  Contract Management and Technical Qualification (National/N Diploma in any of technical fields) an added advantage
•  Leadership or Management Development Programmes will be an added advantage

Experience:

•  5 years’ experience in a major facilities corporate or operational environment with technical/building engineering as a leading experience.
•  1  2 years in a management position
•  Process optimisation and contract management preferably within the telecommunications industry
•  Project management

Deadline:19th June,2025

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Responsibilities
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Senior IT Internal Auditor: Cyber Security Audit role will be accountable to achieve the following objectives:

• Assess the likely/projected legal implications and ramifications of cyber or technology security audits.
• Report to management on cyber security audit results, highlighting new internal and external high-level risks, cost controls and recommendations for improvements within the Internal Audit department.

An understanding and experience testing IT general controls, Application controls, Computer networks, Technical infrastructure and cyber/ information security controls covering the following:

• Experience in testing web services, web\mobile applications, and cloud applications
• Proficiency with vulnerability and pen-testing tools (Nessus, Kali, Metasploit, Nmap, etc.,)
• Understanding and familiarity with vulnerabilities included in methodologies such as OWASP Top 10 (Web, Mobile, API) and OSSINT.
• Knowledge and understanding of the security vulnerabilities and how to assess the risk and control environment associated with them to prevent occurrence or exploits.
• Understanding of system architectures and platforms (e.g., Windows, Unix, Linux, and RedHat)
• Understanding and familiarity with the emerging technologies and how to assess the risk and control environment associated with them to prevent occurrence.

Operational Implementation

• Liaise with External Auditors as required
• Plan and agree the scope and timing of the audit assignments
• Conduct a preliminary survey of the area being audited
• Agree on the audit objectives with client management
• Execute IT Audit Assignments in accordance with the IIA and International Governance Frameworks (i.e. CoBIT, ITIL, NIST,etc.)
• Report audit findings and make recommendations to improve operations, reduce costs and add value
• Present findings and recommendations concerning areas audited to management
• Follow-up audit reports to ascertain that action is taken on agreed action plans
• Keep current with audit techniques and principles
• Review and ensure the safety and security of operating information transacted through IT equipment or systems
• Perform or assist in the performance of special reviews at the request of senior management.
• Stay informed about systems activity throughout the Company in order to develop a comprehensive audit plan that helps ensure cost effective internal controls and security is in place, to protect the Company's information assets.
• Prepare and/or review audit work papers to support the audit scope and reports and ensure that they are properly documented and filed for future references.
• Produce and communicate status of audit work with fellow team members and management relative to milestones, open issues and client management acceptance.
• Effectively communicate audit status and issues in kick-off, interim and exit meeting.

Consulting

• Provide a consulting service to business on effectiveness of controls
• Consult with business clients to improve processes
• Maintain relationship with senior management of assigned functional/business units to provide a value added service.
• Perform risk identification of business operations to assess potential problems or control weaknesses and provide guidance on how to address identified shortcomings on an ad-hoc basis

Reporting

• Assist in identifying and preparing relevant information and data for reporting purposes
• Assist the audit Manager with preparation of reports on audits conducted.
• Evaluate data compiled during audit projects and prepare reports on conditions found

Key Deliverables

• Execution of medium to high level audits.
• Successful execution of security compliance monitoring program and associated risk assessments and audits.

Qualifications
Education:

• A university diploma or degree in Computer Science, Security and Network engineering, Technical Business Administration, Informatica, Business & ICT, Security Management, or other related discipline.
• Security related certifications: preferred CISA and CISM or CISSP.
• Added advantages: Certified Ethical Hacker (CEH), Offensive Security Certified Professional (OSCP), A+, N+, Security+, CySA+, Pentest+.

Experience:

• 3 - 5 years internal / external audit experience or related IT experience, with at least 3 years in IT security, penetration test and infrastructure

Deadline:20th June,2025

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Mission/ Core purpose of the Job

• Deliver specialist technical knowledge on the Technology Enterprise Systems within the TCoE(Technology Centre of Excellence) in line with the business requirements of MTN SA enterprise business customers and all other OPCOs.

Context (Global influences, environmental / industry demands, organisational mission etc.)

• An ever-changing landscape of Cyber Security for both on-Prem and Cloud workloads.
• Ability to keep track of global technology advancements and stay abreast of standardization work of relevant industry bodies
• Highly competitive market with increasing competition
• Rapidly moving technological field
• Ongoing research and knowledge acquisition
• Global and local market dynamics and development
• Client and technology demand and growth trends
• Trends within the industry as being experienced and embraced Internationally and locally

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Task Complexity:

Strategic Input

• Contribute to the design and build of the Cyber Security platforms for Managed security services.
• Participate in the translation of Cyber Security products and architecture into detailed designs for implementation
• Assist in formulating inputs towards the technology strategy.
• Assist in the build and operate effort in line with the strategy to internally build and support Cyber security platforms.

Planning & Delivery

• Responsible for the timely planning of all Cyber Security platforms in support of the Security product roadmap.
• Collaborate and provide business with knowledge of the technical capability of the platforms
• Understand business requirements and be able to translate these into technical terms
• Manage design guidelines for Cyber Security Platforms
• Ensure translation of high level plan to low level design
• Prioritise access/core Cyber Security network growth
• Identify geographical location for equipment to be installed
• Verify configuration
• Ensure implementation of Cyber Security plans is carried out fully with a smooth handover to Network Operations for cutover and integration into the live network
• Ensure that policies, procedures and quality standards are adhered to in the planning process

Network Optimisation & Performance

• Ensure quality objectives are met and maintained
• Ensure future proof Cyber Security plans to guarantee deliverables are met according to customer requirements both internal and external
• Track and report on performance problems to the planning team
• Investigate performance issues and identify changes required on division level
• Review design and drive optimization changes
• Contribution to Tender evaluations and formulations
• Provide T2/T3 support to the managed Firewall service
• Willing to work overtime and do standby support.

Communication and co-ordination

• Ensure communication of with the project office for any Cyber security build projects
• Prepare implementation and integration documentation
• Co-operate with and support of other network group departments at all levels
• Manage and interface with other areas of the MTN business outside of the Cyber Security department as required for successful planning and implementation (e.g. with Suppliers, 3rd Parties, local Cyber Security Engineers and Business & Logistics department to ensure that contracts from a technical perspective are negotiated in the best interest of MTN)

Financial Management

• Continuously strive to identify and eliminate non-contributory expenditure
• Assist line management to minimize expenditure in line with agreed budget

Project Delivery

• Take part in the execution of agreed Security projects
• Drive the design and implementation, tracking, monitoring and compliance of Projects
• Ensure that implementation projects are delivered within the stipulated time.
• Provide technical leadership on all technology discussion in the build of a new product.
• Ensure effective implementation of the integrated project management model
• Risk management

Supervisory / Leadership / Managerial Complexity: 

• Influence junior Cyber Security Specialist / Engineers (local or regional) w.r.t Cyber Security related issues and policy
• Communicate actively throughout Network Group
• Develop and manage standards and specifications
• Ensure our graduate trainees are well introduces to our security platforms and show mentorship.

Job Requirements (Education, Experience and Competencies)
Education:

• 3-year Degree or National Technical Diploma in Engineering
• CCNP/IP equivalent will be advantageous
• More than 3 years’ experience with FortiGate Firewalls
• NSE5 or Higher is desirable
• Experience with Vulnerability Management technologies like Tenable, Qualys will be an added advantage.
• Fluent in English

Experience:

• Minimum 2-3 years and in Telecommunications, with at least 3 years’ experience as a Cyber Security specialist with an emphasis on FortiGate firewall technologies. Excellent understanding of Cyber Security project rollouts.

Training:

• Cyber Security courses relating to Cyber, Cloud security, IP etc.
• Management/Supervisory Training

Deadline:20th June,2025

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Responsibilities

• Work with customers to define target business outcomes and related work streams. Translate and document client requirements into technical specifications for the IoT platforms and applications and lead the technical onboarding of subsequent projects and initiatives to consistently meet and exceed these customer requirements.
• Work with customers and partners, leading them through planning, prioritisation and delivery of complex transformation initiatives and bespoke IoT solutions.
• Lead the design, implementation and optimisation of market leading IoT solutions and services.
• Deliver exceptional advanced support and consulting services to customers.
• Manage continuous communication with the first line technical support team and OEMs to provide feedback regarding performance and escalations.
• Develop and implement testing processes that identify and eradicate platform and service-wide problems to improve on platform performance.
• Lead the incident resolution across the second line technical support teams, facilitate root cause analysis to deeply understand the root causes and devise solutions to these problems.
• Plan and modify IoT platform solutions and offerings to meet client needs.
• Design IoT platform and application solutions that are compatible and work with other Technology CoE platform domains.
• Manage and monitor the IoT platforms key service performance indicators (speed, response time, error rate) to ensure the best possible performance, quality, and responsiveness.
• Provide Pre- and post-sales technical subject matter expertise on the IoT domain to the MTN Sales and Business Development teams.
• Contribute to the building of knowledge and skills throughout the team and to continuously improve service to customers.
• Manage and resolve a high proportion of incidents and escalate high level incidents to OEMs for intervention.
• Apply best practice, and continuous improvement and innovation at process and procedure level.

Business Development

• Implement a consultative selling approach by seeking out open dialogues to explore an understanding the clients’ business, services and technology needs before offering a solution.
• Support the commercial team in response to client RFP by translating customers’ requirements into technical specifications.

Stakeholders

• Interface with internal and external IoT industry experts to anticipate customer needs and facilitate solutions development.
• Collaborate across functional teams within the Technology CoE to enable the development of solutions necessary to drive the desired business outcomes for customers.

Qualifications
Education: 

•  Minimum of 3-year tertiary degree in Engineering, Computer Science or In IT.
•  An MBA or post graduate degree is advantageous.

Experience:

• A minimum of 7 years’ experience in an ICT environment within the Telecoms sector, with at least 3-5 years specialisation experience in IoT operations planning and delivery.
• Deep understanding of Telemetry, Machine to Machine and Internet of Things (IoT) and in-depth knowledge of relevant platforms such as Cisco Jasper and ZSmart.
• Experience working in a global/multinational enterprise (understanding emerging markets is advantageous).
• Worked across diverse cultures and geographies

Deadline:20th June,2025

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Job Description
Mission/ Core purpose of the Job

• Implement project management strategies that align with the
• Converged Solution business line goals and customer requirements, ensuring the successful delivery of complex projects.
• Responsible for overseeing and managing customer-facing projects from initiation through to successful completion.
• Ensures timely delivery, quality outcomes, and customer satisfaction by coordinating with cross-functional teams, including solution sales, pre-sales, solution architecture, engineering and operations
• Responsible for the development of detailed project plans, including timelines, resource allocation, risk assessments, and milestones, to guide the execution of customer projects.
• Interfaces with Internal Project Managers to ensure seamless alignment between internal and customer-facing project goals.
• Ensure that all projects meet internal and external quality standards and comply with relevant regulations and policies.

Responsibilities
Strategy Enablement and Implementation

• Implement project management strategies that align with the Converged Solution business line goals and customer requirements, ensuring the successful delivery of complex projects
• Responsible for overseeing and managing customer-facing projects from initiation through to successful completion.
• Ensures timely delivery, quality outcomes, and customer satisfaction by coordinating with cross-functional teams, including solution sales, pre-sales,solution architecture, engineering and operations
• Responsible for the development of detailed project plans, including timelines, resource allocation, risk assessments, and milestones, to guide the execution of customer projects.
• Interfaces with Internal Project Managers to ensure seamless alignment between internal and customer-facing project goals.
• Ensure that all projects meet internal and external quality standards and comply with relevant regulations and policies.

Operational Delivery

• Ensure the seamless execution of customer projects, overseeing all operational aspects from planning to delivery, including resource allocation,timelines, and risk management.
• Collaborate closely with cross-functional teams to ensure the successful implementation of solutions that meet customer needs and technical requirements.
• Track the progress of project deliverables, adjusting schedules and resources as necessary to accommodate changes or resolve issues.
• Ensure compliance with project management best practices and methodologies, driving continuous improvement in operational efficiency.
• Lead and manage project teams, providing guidance, mentorship, and performance feedback to ensure team members are aligned with project goals and deliverables.
• Set clear expectations for project team members, ensuring accountability and clarity in roles and responsibilities.
• Foster a collaborative and high-performance culture within the project teams, ensuring that all stakeholders are working effectively towards common goals.

Reporting

• Provide regular project status updates and reports to senior management, stakeholders, and customers, outlining progress, risks, and any changes to timelines or resources.
• Ensure accurate and timely reporting on project KPIs, including delivery timelines, resource utilisation, budget performance, and customer satisfaction levels.
• Track and report on post-implementation outcomes to evaluate the success of the project and identify areas for improvement in future engagements.
• Maintain comprehensive documentation for all project phases, including planning, execution, change management, and close-out.

Budget Management/ Cost Control

• Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
• Identify opportunities to generate additional revenue.
• Contribute to project budget management for financial tracking, reporting, and approvals.
• Develop and manage project budgets, ensuring cost control measures are in place to prevent budget overruns.

Governance, Policies, Procedures

• Ensure clear project objectives, scope, and deliverables are defined and aligned with governance standards.
• Document and maintain a project plan, incorporating timelines, resource allocation, and milestones, adhering to governance guidelines.
• Maintain a governance reporting framework, providing timely updates on project progress, risks, and decisions required from governance forums.
• Proactively identify project risks and issues, escalate them through appropriate governance channels, and monitor mitigation actions.
• Ensure adherence to the organization’s project governance framework, including approvals, decision-making processes, and required documentation.
• Maintain a risk register in compliance with governance processes, ensuring all risks are tracked, evaluated, and managed.
• Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
• Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

People & Culture Management

• Set integrated goals and objectives for the team within MTN Converged Solutions in order to achieve a future-focused, future-fit high-performing organisation.
• Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans.
• Define the KPAs and KPIs that will be cascaded down to direct reports.
• Manage Performance and identify training needs. Coach and guide subordinates.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.

Qualifications
Education

•  3-year tertiary qualification/ degree (Commercial/Technical) in related field
•  Relevant certification/ additional requirements

Experience

• At least 5 years’ experience in experience in project management.
• Led and managed a team in a complex engineering function
• Proven track record of managing customerfacing projects.
• Experience in platform implementation.
• Strong track record of managing strategic projects that align with business objectives and delivering high-impact results.
• Experience working with PMO frameworks and providing governance and oversight for complex projects.
• Project management experience.
• Worked across diverse cultures and geographies.
• Experience working in a medium to large organisation.

Skills

• Strong consultative skills
• Agile Learning Management
• Excellent verbal and communication skills
• Demonstrated time management and priority setting skills & project management
• Reporting & presentation skills

Deadline:20th June,2025