Manager - Project Management.MTN Converged Solutions at MTN

Job Description
Mission/ Core purpose of the Job

• Implement project management strategies that align with the
• Converged Solution business line goals and customer requirements, ensuring the successful delivery of complex projects.
• Responsible for overseeing and managing customer-facing projects from initiation through to successful completion.
• Ensures timely delivery, quality outcomes, and customer satisfaction by coordinating with cross-functional teams, including solution sales, pre-sales, solution architecture, engineering and operations
• Responsible for the development of detailed project plans, including timelines, resource allocation, risk assessments, and milestones, to guide the execution of customer projects.
• Interfaces with Internal Project Managers to ensure seamless alignment between internal and customer-facing project goals.
• Ensure that all projects meet internal and external quality standards and comply with relevant regulations and policies.

Responsibilities
Strategy Enablement and Implementation

• Implement project management strategies that align with the Converged Solution business line goals and customer requirements, ensuring the successful delivery of complex projects
• Responsible for overseeing and managing customer-facing projects from initiation through to successful completion.
• Ensures timely delivery, quality outcomes, and customer satisfaction by coordinating with cross-functional teams, including solution sales, pre-sales,solution architecture, engineering and operations
• Responsible for the development of detailed project plans, including timelines, resource allocation, risk assessments, and milestones, to guide the execution of customer projects.
• Interfaces with Internal Project Managers to ensure seamless alignment between internal and customer-facing project goals.
• Ensure that all projects meet internal and external quality standards and comply with relevant regulations and policies.

Operational Delivery

• Ensure the seamless execution of customer projects, overseeing all operational aspects from planning to delivery, including resource allocation,timelines, and risk management.
• Collaborate closely with cross-functional teams to ensure the successful implementation of solutions that meet customer needs and technical requirements.
• Track the progress of project deliverables, adjusting schedules and resources as necessary to accommodate changes or resolve issues.
• Ensure compliance with project management best practices and methodologies, driving continuous improvement in operational efficiency.
• Lead and manage project teams, providing guidance, mentorship, and performance feedback to ensure team members are aligned with project goals and deliverables.
• Set clear expectations for project team members, ensuring accountability and clarity in roles and responsibilities.
• Foster a collaborative and high-performance culture within the project teams, ensuring that all stakeholders are working effectively towards common goals.

Reporting

• Provide regular project status updates and reports to senior management, stakeholders, and customers, outlining progress, risks, and any changes to timelines or resources.
• Ensure accurate and timely reporting on project KPIs, including delivery timelines, resource utilisation, budget performance, and customer satisfaction levels.
• Track and report on post-implementation outcomes to evaluate the success of the project and identify areas for improvement in future engagements.
• Maintain comprehensive documentation for all project phases, including planning, execution, change management, and close-out.

Budget Management/ Cost Control

• Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
• Identify opportunities to generate additional revenue.
• Contribute to project budget management for financial tracking, reporting, and approvals.
• Develop and manage project budgets, ensuring cost control measures are in place to prevent budget overruns.

Governance, Policies, Procedures

• Ensure clear project objectives, scope, and deliverables are defined and aligned with governance standards.
• Document and maintain a project plan, incorporating timelines, resource allocation, and milestones, adhering to governance guidelines.
• Maintain a governance reporting framework, providing timely updates on project progress, risks, and decisions required from governance forums.
• Proactively identify project risks and issues, escalate them through appropriate governance channels, and monitor mitigation actions.
• Ensure adherence to the organization’s project governance framework, including approvals, decision-making processes, and required documentation.
• Maintain a risk register in compliance with governance processes, ensuring all risks are tracked, evaluated, and managed.
• Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
• Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

People & Culture Management

• Set integrated goals and objectives for the team within MTN Converged Solutions in order to achieve a future-focused, future-fit high-performing organisation.
• Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans.
• Define the KPAs and KPIs that will be cascaded down to direct reports.
• Manage Performance and identify training needs. Coach and guide subordinates.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.

Qualifications
Education

•  3-year tertiary qualification/ degree (Commercial/Technical) in related field
•  Relevant certification/ additional requirements

Experience

• At least 5 years’ experience in experience in project management.
• Led and managed a team in a complex engineering function
• Proven track record of managing customerfacing projects.
• Experience in platform implementation.
• Strong track record of managing strategic projects that align with business objectives and delivering high-impact results.
• Experience working with PMO frameworks and providing governance and oversight for complex projects.
• Project management experience.
• Worked across diverse cultures and geographies.
• Experience working in a medium to large organisation.

Skills

• Strong consultative skills
• Agile Learning Management
• Excellent verbal and communication skills
• Demonstrated time management and priority setting skills & project management
• Reporting & presentation skills

Deadline:20th June,2025