Manager - Channel Development.Wholesale and Carrier Services at MTN

Job Description
Mission/ Core purpose of the Job:

• To define and implement the commercial structure and models for MNS;
• To manage and monitor the business case development for new commercial opportunities and support all aspects of the channel onboarding and development;
• To actively maintain pricing research and intelligence thus ensuring MTNs wholesale pricing strategy is market related and competitive

Responsibilities
Key Activities & Responsibilities

Strategy Development & Execution

• Contribute to, challenge and implement the long term Channel development strategy for the Wholesale division. Ensure alignment of all activities undertaken to the overall business strategy
• Keep updated with international trends in wholesale channel development. Analyse trends, highlight areas of the business that may be developed further. Identify opportunities and match these to market opportunities
• Provide input to the business planning cycle
• Influence decision making at operational level with relevant stakeholders

Operational Planning

• Oversee business case development for new commercial opportunities. Develop relevant business cases for new products and services
• Identify trends and patterns pertaining to market requirements and needs and filter this information through to R & D and Product

Development

• Conduct market research on all channel partners to gather detailed information to facilitate informed decision making around partnerships
• Provide on the job training and guidance to channel partners via established training mediums
• Conduct analyses of market trends and provide reports to business partners to enable operational planning aligned to the Retail strategy
• Generate a view on pricing that will enable competitive wholesale pricing to assist in enabling downstream Retail competition
• Develop commercially viable models and verify technical analyses conducted for the channel development to achieve budgeted targets
• Compile reports addressing periodic activity, budget compliance, feedback and key departmental results to facilitate decision making at senior management level. Ensure standard report requirements are met. Present reports to management and customers as required
• Conduct a regular market analysis study against MTN’S Retail/ Business pricing and undertake benchmarking comparisons against other MNOs/MVNOs/ ISPs operating in the market
• Provide channel development and support in evaluating the MNS business model to enable optimal returns. Monitor channel performance
•  Manage business development initiatives, identify new opportunities, evaluate new service channels and monitor adherence to industry best practice within MNS/ Wholesale department to ensure strategic objectives are achieved
• Identify Business Improvement and Optimization opportunities that will result in improvement of process performance
• Continuously review and update best practice for channel development and management
• Manage virtual project teams to operate complex Managed Network Services solutions including infrastructure sharing, interconnect ,roaming and other wholesale solutions. Provide relevant project requirements for channel development
• Drive continuous improvement and innovation to increase efficiency and effectiveness of the MNS channels and the systems that support them
• Assist in the development of an automated and effective environment that will improve customer onboarding and channel growth
• Ensure all current and future wholesale service portfolios are effectively managed thus providing key customers with excellent service and experience
• Contribute to the implementation of systems/reports to manage and monitor KPIs and penalties payable and receivable
• Facilitate meetings with key customers and other stakeholders

Business Analysis

• Assist in identifying changing work practices and provide input into utilizing opportunities to optimize results with minimal resources
• Identify business improvement and optimization opportunities that will result in improvement of process performance
• Identify and implement innovative ways to use minimal resources to achieve maximum outputs
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions as well as competitor activity
• Ensure that benchmarking is conducted with other companies and organisations within and outside the industry
• Determine, document and review requirements for projects within the scope of the value stream or impacting processes and systems
• Design, analyse and document workflow and make appropriate recommendations that will positively impact project registration and execution processes

Customer Relationship Management

• Build and maintain solid relationships with MTN customers and key stakeholders
• Manage internal as well as external corporate relationships effectively
• Ensure that a process is in place for the seamless handover between all divisions and the products and services team

Stakeholder Management

• Stay up to date with commercial terms of agreements with partners, manage the SLAs and outputs
• Maintain strategic channel relationships in order to minimize costs and maximize the benefits for the channels
• Contribute toward the continuous improvement of all aspects of service delivery
• Stay abreast of industry best practice regarding commercial channels and development by managing relationships with experts,consulting knowledge centres and networking with relevant internal and external stakeholders
• Ensure relationships with business partners and customers are maintained and contacts adhered to. Design and manage customer satisfaction metrics and tools
• Mange Executive stakeholder relationships with Wholesale stakeholders
• Hold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions
• Identify clear win win situations with external partners

Financial Management

• Manage, optimize and communicate the budget ensuring that all expenditure is within agreed parameters
• Monitor costs and determine initiatives to optimize resources by maximizing cost/benefit ratios
• Conduct analyses on the trends and patterns of current operations and extrapolate to set the annual budget for the next planning cycle
• Minimize penalty claims and other financial exposure by ensuring customer’s SLAs are met by implementation of controls and strict governance
• Enable the accurate and timely business and performance reporting process through appropriate systems and tool

Governance and Control

• Strictly follow and ensure team compliance with relevant policies and procedures
• Implement and manage Governance KPIs with relevant stakeholders to ensure best service for Wholesale customers
• Ensure effective SLA strategies are in place to support the business
• Implement proper controls and processes to minimize revenue leakage
• Ensure proper controls are in place to manage financial and operational risks across the business

Quality Management

• Ensure that the procedures and processes are in place and that quality control is managed and monitored
• Ensure the highest quality of pricing research and intelligence information will be the basis of rate card and pricing model development
• Ensure business cases and related tools are aligned to the internal business case requirements

People and Culture

• Manage and direct physical and virtual teams
• Attract, develop and retain appropriate talent
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Improve the Employee Engagement Index through valuable contributions of the GCA
• Act as an ambassador for the MNS team by living the Brand values and vital behaviours
• Make the environment the best place to work

Project Delivery

• Develop and drive execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of projects
• Co – ordinate project reporting
• Ensure effective implementation of the integrated project management model

Job Outcomes / Results

• Effective implementation of projects to meet business cases, within agreed timeframes
• Demonstration of MTNs values and living of its Brand
• Optimal application of research and development to add value to the business
• Improvement in all aspects of service delivery
• Improved quality of Market Intelligence
• Improved Net Promoter Score
• Enhanced, competitive Service portfolio
• Maximized cost/benefit ratios

Qualifications

Key Activities & Responsibilities Education, Skills and Experience

Education

• Minimum of 3-year degree / diploma in Commerce
• MBA advantageous

Experience

• Min 5 years experience in Channel Development/
• Service Management and/or Technical Project
• Delivery of which at least 3 have been in a managerial capacity
• Experience working in a medium to large organisation
• Experience in managing/ supervising staff
• Experience in Service Assurance, Service
• Management and fulfilment
• Balanced Scorecard
• Perspective

Job Competency Card

• Core Competencies Level
• Communication and organizational: skills Expert
• Business Relationship Management :Intermediate
• Project Management: Intermediate
• Influencing and negotiating: Intermediate
• Data Analysis: Expert
• Financial Acumen: Intermediate

Deadline:19th June,2025