Manager - Campus Facilities and Technical Services.Risk and Compliance at MTN

Job Description
Context:

• Weather Conditions
• Power Outages
• Water Shortages
• Industrial Unrest
• South African Bureau of Standards
• Security Legislation
• Occupational Health and Safety Act
• MTN PPP’s
• MTN Governance
• Shared service principles and service orientation

Responsibilities
Task Complexity:
Key Outcomes (Operational)

• Develop a oneyear operating plan that optimizes campus facilities and engineering to ensure it is understood by all employees and measured by scorecards
• Develop, monitor and control a oneyear budget to deliver the operating plan.
• Manage the delivery of site engineering and facilities operational service levels
• Manage and monitor the building management system.
• Monitor all energy and water consumption on site in line with the ESG/Sustainability Score Card
• Ensure electrical and / or mechanical equipment on site is regularly maintained and serviceable, to enable the campus to operate efficiently
• Ensure the maintenance of temperature disciplines across Phase 1 and Phase 2 with special focus on patch rooms.
• Ensure Business Continuity Plan (BCP) is in place for the site and regularly update (Electricity and Water Supply, Critical Spares e.t.c)
• Provision of security services and fire protection services by managing Campus Security Manager and continuously review fire rationale.
• Management of the campus facilities in line with functional location and maintenance plan across all disciplines
• Adherence to the OHS Act , SABS Code of Practices, ASIB, environmental legislation and any other relevant legislations
• Ensure there is adequate provision of gas and LGP services
• Manage the business unit against the standards set in the Facilities and Property Management Strategy in line with Best Operating Practice
• Build, develop and entrench a highperformance culture within the Campus Facilities Team, by providing leadership, guidance, support and handson coaching to your direct reports and Service Provider Contract Managers to deliver the business objectives.
• Manage the business unit KPAs, talent management and succession planning, reward and recognition and employee relations in line with business policies
• Management of all service contracts through SLA’s
• Manage corporate governance requirements including financial controls though Facilities and Property Management PPPs and legal compliance
• Availability and continuity of all equipment and systems at MTN Head Office within the relevant PPP and SLA.

Building amenities:

• Manage response to service interruptions
• Implement corrective action when faced with malfunction of any service resource in the building.
• Ensure availability of the necessary essential services (e.g. water and electricity).
• Capacitate the building with emergency amenities in accordance with health and safety stipulations (e.g. emergency exits clearly marked, contact numbers clearly displayed no smoking signs and demarcated areas for such).
• Implement the operational plan for the availability of safety & security personnel at the MTN Sites.

Parking amenities:

• Conduct audits / inspections to ensure efficient and optimal delivery of security, parking and access control management in both systems and physical terms at MTN Sites.

Operational Management

• Explore and promote opportunities in the context of facilities management and provide feedback to Head of Department. Input into the longterm plan (13 years) for the Facilities & Property Management business Unit
• Contribute towards continuous improvement and innovation at process and procedural level
• Ensure availability and continuity of all Campus building equipment and systems on a 24 hour basis through the effective management of the Supervisors and Specialist under your leadership.

Reporting

•  Identify and prepare relevant information and data for reporting purposes
•  Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated
•  Prepare and submit clear, concise and relevant facilities and technical management reporting in line with reporting requirements Building and Plant Performance.
•  Through your direct reports ensure immediate response to service interruptions
•  Facilitate resolution of facilities related queries and ensure TAT in the Facilities Management System
•  Efficient and optimal delivery of security, parking and access control management in both systems and physical terms.
•  Assist with the preparation of detailed documentation sufficient to allow for tenders about facilities’ services to be called for
•  Prepare and submit clear, concise and relevant facilities management reporting in line with reporting requirements to the Head of Department Facilities & Property Management

Quality Management

•  Implementation of processes to continuously identify quality constraints and improve on reoccurring problems
•  Maintain quality standards that will enhance the overall functioning of the building and the services and cost efficiency
•  Work consistently according to standard operating procedures
•  Understand the quality standards of the job and the reason for these standards, and communicate these reasons to others
•  Understand and communicate the consequences of not maintaining quality focus (consequence management)
•  Identify processes and procedures where the quality of work may be improved
•  Analyse situations and take necessary action to ensure quality is maintained
•  Seek feedback from clients and stakeholders and continuously seeks ways of improving on quality and customer service standards
•  Define and monitor the execution of processes and procedures regarding the building management
•  Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
•  Ensure that the standard of service received from external contractors is aligned with MTN requirements
•  Ensure adherence to the Service Level Agreements and Scope of Works applicable.
•  Compliance with required standards related to the contract
•  Conduct quarterly quality and safety inspections at MTN Sites within sphere of control
•  Ensure that all facilities support structures are in place before occupational handover
• HSSE (Health, Safety, Security & Environment) Management
•  Manage MTN’s energy consumption and waste disposal at MTN Innovation Centre as responsibly as possible
•  Measure energy consumption
•  Monitor and control water management, building energy management, compliance to environmental regulations
•  Provide feedback on safety, health and environmental issues to the responsible Manager.
•  Communicating risk and hazard areas to HOD Facilities
•  Implement and Manage all Health & Safety KPIs set out by corporate Specialist Health & Safety Team

Risk Management

• Conduct quarterly operational risk management audits as per the PPP’s and ISO Quality Management Programmes.
• Ensure buildings / sites compliance to ISO Standards
• Implement all governance as outlined in the Fraud Risk Register

Budget Management

•  Support Manager: Regional Facilities & Project in the Control the budget, ensuring all expenditure is in line with the agreed budgets.
•  Identify areas where money is lost and seek ways to reduce expenditure

Customer Satisfaction

•  Integrate in the GM: Regional Operations management meeting structure to better position Facilities & Property management strategy
•  Initiate change to continually improve all aspects of service delivery
•  Maintain relationships with strategic services providers
•  Improve customer satisfaction and improve employee office experience.

Qualifications
Education:

•  Relevant Tertiary qualification in Engineering or equivalent
•  Contract Management and Technical Qualification (National/N Diploma in any of technical fields) an added advantage
•  Leadership or Management Development Programmes will be an added advantage

Experience:

•  5 years’ experience in a major facilities corporate or operational environment with technical/building engineering as a leading experience.
•  1  2 years in a management position
•  Process optimisation and contract management preferably within the telecommunications industry
•  Project management

Deadline:19th June,2025