Lead: Capitec Connect at Capitec Bank

Purpose Statement

• To support the organisation’s objectives by planning, delivering and optimising initiatives for a designated portfolio that deepens existing client engagement, drives product and service uptake and support acquisition and onboarding of new clients.
• To understand the business plan, client behaviour, service provision and design performance‑based interventions and coordinate communication and enablement activities across the appropriate channels.

Experience

• 3–5 years’ experience coordinating or managing client or employee facing initiatives across multiple channels (e.g., branches/contact centres, app/web, direct communications), including planning, execution, tracking, and reporting.
• Hands on audience segmentation and list/dataset management (privacy aware), and experience producing post initiative performance analyses (conversion, adoption, retention, engagement).
• Working with agencies/vendors (briefing, SLAs), and internal enablement teams (e.g., training/L&D, studio, digital, CE/CX).

Ideal:

• Financial services or other regulated industry experience (banking, insurance, telco, healthcare) with compliance aware execution.
• Exposure to product launch/rollout and journey enablement with CX/Operations (e.g., UAT, quality checks, staff enablement), campaign management
• Evidence of continuous improvement (A/B tests, multivariate tests, experiment logs) and closing the loop with stakeholders via insights and actions.

Qualifications (Minimum)

• Bachelor's Degree in Business Management or Marketing

Qualifications (Ideal or Preferred)
Knowledge

•  Agile/iterative delivery (sprint planning or Kanban), issue/bottleneck management, dependency tracking.
• Stakeholder management across product, operations, L&D, digital, and analytics.
• How branch/contact centre/app/web/direct channels operate; strengths, constraints, and the handoffs between them.
• Reporting & dashboards: building/readability, interpreting variance, diagnosing root causes, turning insights into backlog items.
• Basic product management concepts: value proposition, positioning (client appropriate language), pre go live checks (UAT, QC of content and flows).
• Data, Measurement & Insight
• Privacy & data protection in a South African context (e.g., POPIA) and internal information governance standards.
• Conduct risk and treating customers fairly principles in client communication.

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Planning, organising and coordination skills
• Problem solving skills