Supervisor - BTS Project.Technology Information at MTN

Job Description
Mission/ Core purpose of the Job: 

• Ensure that all BTS sites in the region are maintained effectively according to relevant procedures, standards, Working Level Agreements and Service Level Agreements
• Ensuring the BTS installation, equipment, upgrades and Field and Tower maintenance is of a high standard as well as the integrity and optimum performance of the radio network, to meet customer demand reflecting MTN brand values in all areas of operation. Ensure that all active and passive components of the BTS sites in the region are maintained effectively and according to relevant procedures and standards as per the SLA with the vendors and ensure awareness and adherence to MTNSA’s agreed SLA’s
• Efficient and effective Governance of the vendors w.r.t quotes, quality, SOW and SLA
• Plays an active role in managing the relationship with the vendor and ensure the vendor adhere to governance and SLA (as per the vendor contract and MTNSA SLA’s)

Context: 

• Highly competitive environment with customer focus as a key differentiating factor 
• Rapidly changing and highly regulated environment 
• Stakeholder commitment and buy-in
• Delivery of projects requires strict adherence to OHSACT, ISO 9000/14000 set standards and Service Level Agreements
• Multiple equipment vendors and contractors as well as diverse work streams result in a complex area of responsibility.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Key Tasks: 
   Control and Supervise:

• Ensures adherence to site and tower maintenance contract
• Road repairs & upgrades
• Overseas tower upgrades and replacements (Wind loading capacity required and end of life cycle)
• Ensures tower refurbishments and painting (Increasing life cycle)
• Makes sure the container repairs are done
• General Civil Repairs (Fence, gate, Aprons)
• Overseas wind loading approvals, MTN and 3rd parties
• Ensure that all towers and antenna structures are kept in good condition and adhere to MTN’s & OHASA’s safety standards
• Conduct BTS Civil and Structural site inspections.
• Manage and approve all quotes pertaining to Scope of Work.
• Ensure that costs remain within budget.
• Transport and set up Mobiles as per requirement.
• Assist Radio Implementation Engineers in acceptance of new towers.
• Assist with general network optimisation – i.e. tilts, azimuths, etc.
• Control and supervise contractors doing preventative Mast maintenance and garden services.
• Maintain a comprehensive Site and tower maintenance database.
• Manage and govern existing MS/Tower Company vendors
• Constantly monitor the various dashboards and push the vendor on long outstanding faults and alarms. 
• Governance of vendors, both managed services as well as any other vendors MTN uses to repair or restore services.
• Assist with the various requests / requirements from MTN headquarters as well as the regional commercial teams

      Governance Supervision

• Governance meeting minutes are recorded and signed off and added to share point drives for all venders, All actions recorded are completed in the set timeframe at a high quality and standard of work
• Record non-conformance reports and track the process to resolution by all venders
• Assist vendors with training and recommendations on the F&T maintenance SOW
• Perform audits on all vendors in the Region ensuring quality and standards are maintained with recommendations to improve on works in line with costs and time efficiencies.
• Support on key Projects been rolled out including major engineering projects with engagements and part of a professional team
• Provide feedback/updates/status reports on faults and issues

  Problem and Change Supervision

• Support the work reference forms work approval process end to end on all EMS and ADHOC works in the Region
• Ensure that costs remain within budget with regards to the maintenance and ADHOC works
• Provide inputs for budgeting
• Assist with general network optimisation – i.e. tilts, azimuths, etc.
• Ensure the vendors comply to rules, regulations, process and standards when works ben performed on MTN BTS sites

Supervisory / Leadership / Managerial Tasks:  

• Motivate and recommend corrective actions on the repairs on towers and site maintenance.
• To supervise contractors ensuring due dates and quality are strictly adhered to.
• Focus on service delivery and cost controls
• Enhance team spirit.
• Project Manage regional infrastructure maintenance plan.
• Involve professional specialists on project when required
• Supervise or audit vendors contractors work carried out on the BTS sites/infrastructure.

Role Dependencies:  

• Ensure all venders and contractor staff working on MTN’s BTS infrastructure are fully trained meeting OHSA, processes and procedures (includes certifications i.e. work above heights
• Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as Well as how they could be affected by others or circumstances not necessarily under their control.
• Creativities (improvement/innovation inherent)  
• Improve working methods when identifying problem areas.
• Continuously look for money saving innovative ideas while maintaining good quality standards
• Be proactive on theft solutions and saving initiatives
• Vulnerabilities (control span) 
•  Dependency on third parties – Telkom, Eskom and other contractors could cause damage to infrastructure.
•  Weather – Extreme weather could cause tower failure.
•  External Parties – theft of MTN assets or vandalism on BTS sites
•  Procurement policies to be applied as work to be carried out with official MTN order
• Collaboration:  Refers to formal and informal relationships

Responsibility towards:  

• Direct reports, 
• Senior Regional Network Manager – Report on problem areas.
• Matrix reports, 
• BTS Implementation and Support Manger, vendors, contractors – Adhere to implementation and support policies, procedures and work methods. 
• Key customers, 
• Planning & Optimisation, Implementation, Transmission, MSP Vendors, Contractors Network operations various business units. – Build quality.
• Key suppliers, 
• MSP vendors, Maintenance Contractor/s
• Relations, etc.
• Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgement.
• Independent thought and Judgement: 
• Perform your own time management.
• Use own discretion where procedures do not apply.
• Make judgment calls that save time and money. 
• Make judgment calls to ensure safety of structures.
• Make decisions on relatively minor issues on BTS site maintenance and decisions on major issues in line with BTS specification budget stakeholders and BTS Implementation and Senior Regional Manager

Authorities:

• Authorise and recommend actions on the repairs on towers and site maintenance.
• Make decisions regarding safe working procedures and the safety of structures.
• Inspect and certify all regional safety equipment.
• Authorise method statements for work to be performed on existing structures in the region.
• Approval of work carried out by venders and contractors on BTS sites as per WLA and SLA’s as per SOW

Minimum Requirements  
Education:

• 3 year degree/diploma ( engineering)
• Fluent in English

Experience:

• Minimum of 3 years’ experience in a related industry; with experience in supervising others
• Working above heights.
• Experience working in a medium  organization 
• Site OHSA

Training:

• 4 x 4 driving course.
• Rope access training
• Equipment specific training, essential and people skills of role and responsibilities 
• Be familiar with all MTN policies and processes

Competencies

Head - Big Picture Focus (10)

• Analytical Thinker - Manages the alignment and execution of tactical activities
• Problem Solver - Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator - Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
•  Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)

• Results Achiever - Drives team objectives and contributes to sustainability of results
• Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others                                                                              

Knowledge:

• Competent knowledge in the site build process with a good understanding or the erection and maintenance requirements of infrastructures rolled out in the network.
• Knowledge of corrosion protection.
• Able to manage projects and quality control.
• Good computer skills / able to use Project Management Tools
• Presentation skills and chair meetings with accurate recording of minutes and follow up

Skills / physical competencies:

• Motivated and innovative self-starter.
• Prepared to work long hours.
• Handles working under stress and meeting deadlines.
• Uses initiative in solving technical problems.
• Can work in elevated positions, not scared of heights.
• Competent in the use of mechanical and electrical hand tools.
• Competent on/off road driving ability.
• Prepared to provide hands on skills if and when required.
• Must have no problem staying overnight.

Behavioural qualities:

• Resilient, Flexible, Leadership, High energy levels, Motivational, Tactful - Adaptable/flexible, analytical thinking, coping, creative thinking and innovation, insight and judgement, Integrity and ethics, interpersonal skills, self-management, team work, co-operative, tolerant.
• Be professional at all times. Show accuracy in all tasks.
• General working conditions/ Inherent requirements/ Tools of trade (e.g. shift work, drivers license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.)
• Working long hours are essential.
• Minimum Code EB Driver’s Licence.
• Driving in high-risk areas and travelling high mileages is mandatory.
• Working at elevated heights and in extreme environmental conditions is a requirement.
• The use of safety climbing equipment while working at elevated heights is compulsory.
• Use of company pool vehicle in line with the MTN fleet policy.
• KPA Quality Standards/ Measures (KPI’S for job)
• Arrange weekly feedback from vendors / contractors performing tower upgrades in regions.
• Ensure monthly update of the information database on all sites.
• Supervise contractors conducting routine preventative mast maintenance and garden services regularly to check on vender and contractor’s (Audits).
• Ensure that costs remain within budget and performed as per BTS Specification guidelines.
• OHASA audits of contractors 
• Good and clear communication to venders and contractors on instructions, recommendations and meetings

Deadline:18th June,2025