Specialist - RAFM.MTN GlobalConnect at MTN

JOB DESCRIPTION
Mission

• Revenue Assurance, Fraud & Risk Management plays a critical role within Bayobab Finance will be responsible for all aspects of revenue assurance & fraud management including reporting, advanced data analysis, leakage management, leakage prevention and business process change. This position will monitor financial and operational metrics, work with other departments to implement best practices and define error resolution processes. This role requires a unique blend of business and technical skills to effectively drive the required activities within wholesale space. The ability to thrive in a fast-paced and demanding work environment is critical to success in this role. The successful candidate will have a strong desire in adding value to Bayobab business verticals and exceed expectations in a dynamic, fast-paced environment.

Key Performance Areas

Stakeholder Management

• Assist with building influence and embedding RAFM within Bayobab.
• In depth technical understanding of the Wholesale business (including International Interconnect, Roaming, Cloud numbering services, Signaling).
• Design and implementation of primary controls throughout the business.
• Assist with the development of processes, policies and procedures.
• Assist with risk identification specific to the Bayobab business.
• Leakage/ Benefit quantification and reporting into relevant systems.
• Assist with stakeholder reports.
• Assist with Secondary Controls.
• Ensuring the integrity of the billing stream or charging mechanism by developing end to end monitoring and controlling process. This includes mechanism to audit the passage of records from network system to the billing system.
• Root cause analysis and assist business in resolution.
• Perform data manipulation and analysis using tools such as SQL.
• Prepare monthly RA operational reports and give input into the overall RA monthly reporting.
• Maintain an up-to-date risk register.
• Support various Ad hoc projects and initiatives.
• Analyze data/reports to identify opportunities and areas for improvement.

Operational Duties

• Operational Incident Management
• Support of the incident management process for responsible operations, including escalation management. This includes:
• Issue analysis, confirming the nature and impact of the incident
• Logging of the issues in the prescribed manner, format and system.
• Quantification of the leakage risk relating to the incidents identified.
• Management of the incident resolution workflow, ensuring local operations have taken responsibility for resolution
• Escalation and communication of the impact of the issues to Group and local management and executives
• Oversight of the incident resolution, ensuring service levels have been met.
• Incident resolution and closure management, including final quantification and benefits identification.

Technology Management

• As a customer of Revenue Assurance technology, responsibilities include:
• Involvement, as key customer in the specification, evaluation, design and implementation of technologies.
• Involvement in configuration, product changes in requirement definition, solution acceptance, testing and implementation.
• Support in vendor management relating to performance of the vendor and solution.

Continuous Improvement

• Input of operational improvements required to reduce and mitigate risks identified.
• Engagement with key stakeholders in the review and agreement of improvement motivations.
• Support for improvement delivery, ensuring timeliness and quality standards are met.
• Support for control gap closure, control quality and risk reduction improvement delivery.
• Reporting of improvement results and residual risk levels.

Stakeholder Management

• Support for the framework development for the supply and performance of services from and to these customer and stakeholders.
• Supporting operational relationships with management within these customer and stakeholder communities to ensure performance is regularly reviewed, improved and manage

Audit Management

• Awareness of audit supplier expectations in relation to audit plans and approach.
• Providing audit support provided to auditors during the performance of the audit.
• Review, and input to audit findings, ensuring an optimal outcome for Bayobab.
• Support for prompt and effective issue resolution and closure.

Revenue Assurance Governance Process

• Support the education of internal customers on the role of RA – through the RA Governance forums - and how they may contribute.
• Implement action points related to Revenue Assurance Governance forums.

Reporting

• Monitor and maintain the accuracy of reports that measure revenue streams.
• Prepare monthly RA Operations operational reports and give input into the overall RA monthly reporting.

Fraud Operations

• Analysis of networks and CDR’s to detect any irregularities.
• Identify fraud with regard to Revenue and usage.
• Implement strategies to prevent fraud and leakage.
• Assess current systems to look for loopholes in systems and processes.
• Continuous monitoring of trends.
• Identifying possible areas for fraud in the network.
• Reporting fraud leakages.
• Preparation of documentation that could be used in the Court of law.
• Compilation of reports on syndicates.
• Assist Fraud Management with investigations where required.

Job Requirements

Education:

• CA / CPA /ACCA.
• Minimum 4-year degree in Finance or Business.
• Risk Management.

Experience:

• Minimum of 5 years’ post qualification experience in Finance operations.
• Initial/External audit experience would be plus.
• Hyperion and Oracle, SQL.
• Strong experience around Finance AP and Month end processes is a must.
• Proven business partnership record & business acumen preferably in telecom space.
• Good exposure in financial accounting systems.
• High commitment to results (self-starting, opportunity grabber).
• Sound IFRS knowledge.

Competencies:

• Ability to work across cultures and cross functions.
• Working knowledge on Oracle/IFS/any ERP.
• Genuine interest and shows initiative in own professional development i.e. keeping up with best practices, new tools and technologies.
• Data gathering, research and analytical abilities to develop insightful conclusions.
• Exceptional presentation skills.
• Advanced Excel skills.
• Ability to work multiple priorities in parallel.
• Ability to develop relationships and influence.
• Takes ownership of work, sets goals/plans, takes initiative.
• Ability to work under pressure and deliver under tight deadlines.
• Passion for analytics and willingness to share this passion.