Specialist Sales Field Technical - Cape Town at Watershed Consulting

KEY PERFORMANCE AREAS:

• Participate in and encourage dealer support of EDER (Early Detection Early Resolution) processes and principles.
• Gather and analyze product problem information and data and submit Techshare reports as well as PFR`s (Product Feedback Reports).
• Assist dealers with technical and customer queries.
• Ensure dealer complies with Warranty rules to avoid redebits and rejections.
• Manage the policy budget provided for out of warranty on known technical problems correctly.
• Ensure that the budget is adhered to.
• Manage special service campaigns/recalls to achieve set company targets.
• Assist CCC (Customer Call Centre) with customer complaint resolution.
• Regular scheduled dealer and fleet owner visits.
• Maintain job related administration functions and records.

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma.
• Automotive Trade Test Diploma (Technical Diploma) – Qualified Technician.
• Working experience as a qualified automotive technician.
• Diagnostic fault finding and electrical / electronic fault tracing and repair would be an advantage.
• Relevant experience in the technical and retail environment of the motor industry would be an advantage.
• Fully computer literate including literacy Lotus Notes, MS Office and outlook.
• Report writing skills are a requirement.
• A minimum of five years technical experience on various vehicle models would be an advantage.
• Will be required to travel.