Specialist: Service Advisor (Technical) at Motus Holdings Limited

Position Overview:

• The Specialist: Service Advisor is responsible for providing exceptional customer service and support to clients who visit our service center.
• They will act as the main point of contact for customers who require assistance with their vehicles and will provide guidance on recommended services and repairs.
• The Service Advisor will also coordinate with the service technicians to ensure timely completion of work and communicate updates to the customer.

Key Responsibilities:

• Greet customers in a friendly and professional manner
• Assess customer needs and provide recommendations on necessary services and repairs
• Schedule appointments for service and repairs
• Coordinate with service technicians to determine work priorities and ensure timely completion
• Maintain accurate records of customer interactions and service requests
• Communicate updates on service progress to customers
• Handle customer inquiries and resolve any issues or concerns in a timely manner
• Assist in generating service estimates and invoices
• Upsell additional services or products as needed
• Ensure all work is completed according to company standards and customer satisfaction

Qualifications:

• High school diploma or equivalent
• Technical qualification (Qualified Technician)
• Previous experience in a customer service or automotive service role preferred
• Strong communication and interpersonal skills
• Ability to multitask and prioritize work in a fast-paced environment
• Familiarity with automotive repair and maintenance processes
• Proficient computer skills, including knowledge of service management software
• Attention to detail and strong problem-solving abilities