Specialist - Sourcing - Commercial Partnerships Devices and Indirect Finance at MTN

JOB DESCRIPTION

• Sourcing Specialist: Commercial, Partnerships, Devices & Indirect is responsible for day-today sourcing activities in conjunction with cross functional team to source goods and services and recommending to upper level staff members and/or Sourcing Committee on which suppliers / partners to contract with. 

The Sourcing Specialist

Commercial, Partnerships, Devices & Indirect must execute sourcing activities in complaint with relevant legislation and MTN SA policies, processes and procedures in any of the following categories:

• Commercial (e.g. marketing, merchandising and sponsorship) Partnerships (e.g. Enterprise Business Unit – EBU, Mobile Financial Services – MFS and Digital products/services partners)
• Devices (e.g. handset, tablet)
• Indirect (e.g. facilities, logistics, security and professional services) In additional to external interfaces with suppliers, vendors and partners, the position will interface and work effectively and efficiently with other units within local procurement department and MTN central supply chain i.e. Group Sourcing & Supply chain (GSSC).
• Internal stakeholders include various functions/departments within MTN SA

RESPONSIBILITIES
Strategy Implementation 

• Ensure effective implementation of the strategy by means of implementation of applicable policies, processes and procedures 
• Sourcing as part of core customer service/experience and engagement
• Supply continuity and category management 
• Meet regulatory and internal control requirements
• Run processes efficiently 

Operational Planning 

• Obtain sourcing plan, demand/forecasts from Business unit / user department
• Prepare sourcing calendar to meet the anticipated requests 
• Execute the sourcing calendar / plan

Sourcing Operations and Efficiency 

• Review Sourcing Pack in its entirety to ensure sufficient detail is provided on the Scope  of Work template form 
• Participate in Cross Functional Sourcing Team (CFST) activities
• Ensure CFST must sign COI / NDA.
• Identify potential bidders
• Prepare Tender documentation pack
• Once all the documents per the tender pack has been finalised and timelines  established the tender will be released on the E-Sourcing platform with hard close  dates pre-set.
• Respond to supplier questions
• Evaluated tender based on agreed evaluation method, criteria and weight.
• Sourcing suppliers and maintaining long-lasting relationships with them as well as  existing suppliers.
• Obtaining quotes from different suppliers.
• Negotiating price, quantity, and delivery schedules with suppliers.
• Working with Contract & Supplier management team to ensure that all contracts 
• contain agreement reached with Supplier / partner during the sourcing process.
• Assessing quotes and compiling a detailed assessment of cost breakdowns and Total 
• Cost of Ownership (TCO).
• Generating quote comparisons and contributing to internal supplier selection based on  the quotes.
• Providing solutions to improve company spending and outsourcing.
• Prepare evaluation reports and presenting to upper level staff members and/or 
• Sourcing committee for approval
• Process Exceptional Procurement Approval (EPA) in accordance with Procurement PPP

Sourcing Categories 

• Day-to-day sourcing activities in any of the following business areas/functions: 
• Marketing: media, research, sponsorships, merchandizing, print etc
• Sales & Distribution: branded channels, stores etc
• Customer Experience: call center etc
• Facilities: security, cleaning, catering, construction, refurbishment etc
• Fleet: leasing, rental, fuel management etc
• Devices: OEM, ODM
• Finance: credit vetting, collections, banking etc
• HR: training, 
• Construction: space planning, architect, quantity surveyor, mechanical/electrical engineering etc
• MTN Foundation: school connectivity, events etc
• Legal and Regulatory: law firms etc
• Consultancy and auditing
• Partnership: Enterprise Business Unit (EBU), Digital and Mobile Financial Services (MFS). Technology Enterprise Services (TES)

Market Analysis and Supplier/Partner Management:

• Research the different categories of supplier market; and identify and gain knowledge of key suppliers in the local and international markets.
• Develop a portfolio of suppliers and ensure sound supplier relationship management.
• Initiate timeous and appropriate action in the event of claims or problems arising out of negotiated contracts.
• Provide qualitative and quantitative inputs for the supplier performance management process.
• Facilitate communication between internal customers and suppliers

Customer Requirements and Satisfaction

• Ensure queries are attended to and resolved within agreed SLA’s or reasonable timelines
• Continuously seek feedback from customers/stakeholders and identify and analyse trends pertaining to customer requests and needs; to continually improve service delivery and cost efficiency.
• Provide support and prompt feedback to internal customers on the status of the sourcing process

Sourcing KPA / KPI 
Ensure results are delivered consistently on KPI including but not limited to the following:

• Typical achieved savings rate delivered on sourcing events/projects 
• Number of sourcing requests completed over the MTN E-Sourcing platform 
• Supplier Availability 
• Supplier Lead Time
• % of active suppliers accounting for 80% of purchase or volume spends
• % BBBEE Affirmative Procurement spend
• Maverick buying 
• Strategic suppliers as a percentage of all active suppliers 
• Working Capital improvement through payment terms
• Major projects execution
• Stakeholder management
• Sourcing cycle time
• Supplier Complaints/Regulatory Issues
• Customer satisfaction
• Supplier Complaints/Regulatory Issues
• Percentage of contracts with non-standard terms or language
• % of suppliers with strategic contracts 
• % of contracts not triggered by RFx process
• # of contracts with monitored KPI’s 
• # of active suppliers on supplier master list
• % of purchasing transactions compliant with contracts
• % of purchasing transactions compliant with contracts
• % Adherence to Process 
• % Compliance with System Controls 
• Audit Score Rating 
• % Audit Findings Resolved by Deadline 
• % Strategic Risks Mitigated 
• Cost savings
• Contracting cycle time
• Customer satisfaction
• Percentage Coverage of source-able spend (managed spend)
• Compliance to applicable MTN Group Frame Agreement 
• Compliance to applicable laws, regulations 
• Compliance to applicable MTN SA policies
• Risk management – closure of open issues
• Adoption and usage of MTN SA/GSSC tools and systems for sourcing activities
• Provision of periodical and ad hoc reports
• Data quality
• Supplier quality performance
• Supplier delivery performance
• Employee KPI: learning & development, satisfaction etc.
• Percentage Coverage of source-able spend (managed spend)
• Compliance to applicable MTN SA and MTN Group Frame Agreement 
• Compliance to applicable laws, regulations 
• Compliance to applicable MTN SA and MTNG policies
• Risk management – closure of open issues
• Adoption and usage of MTN SA/GSSC tools and systems for sourcing activities
• Provision of periodical and ad hoc reports
• Data quality
• Sourcing operating spend
• Supplier quality performance
• Supplier delivery performance
• Employee KPI: learning & development, satisfaction etc.

B-BBEE Awareness and Compliance 

• Ensure compliance with BBBEE regulations
• Monitor performance of BBBEE suppliers in line with the overall MTN SA strategy –
• remove barriers of entry and promote acceptable criteria of performance standards
• Ensure the creation of BBBEE awareness in the work performed by sourcing team

POPI 

• Protection of Personal Information is a priority to MTN SA. MTN must ensure that the requirements of the POPI Act are always upheld. Personal Information (PI) and Special 
• Personal Information (SPI) are classified as “confidential” and “highly confidential” respectively; and must be protected adequately in-line with the MTN SA Information Privacy 
• Policy and Guideline.

Escalations 

• Escalate as detailed in procurement processes
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact relating to sourcing categories 
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Highlight and report deviations and breach of relevant policies and contracts term and conditions

QUALIFICATIONS

• Education: 3-year degree, Diploma or equivalent Relevant professional qualification i.e. CIPS Level 4
• Experience: Minimum of 3 years relevant working experience Procurement and Supply chain Telecommunication and/or ICT (advantageous) Any other specifications Experience in ERP (Oracle preferred) Spend Analytics (Sievo preferred) eSourcing Platform Telecommunications industry experience Word, Excel and PowerPoint