Specialist Support Engineer at Absa Group Limited (Absa)

Job Description

Job Description
Education and minimum experience required

• Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application that enables application support is evident
• Min 5 years’ experience in Application Support
• Knowledge and experience of Web services, SOAP and RESTful interfaces, and XML
• SQL
• Knowledge and experience of Desktops and networking
• Exceptional system, technology, analysis experience
• Experience and knowledge of Financial and Payment solutions preferred
• Agile methodologies and techniques used in development of software
• Knowledge of incident and problem management processes
• Experience in effective troubleshooting techniques
• Knowledge of Cloud - AWS and micro-services architectures, APIs
• Understanding of underlying business/market area
• Develop basic understanding of the company’s solutions
• Develop specific detailed understanding of assigned areas of the software
• Ability to engage with traders working under pressure and rapidly troubleshoot issues without interruptions
• Deep understanding of the value of customer relations and the FX Domain
• Ability and experience collaborating with clients to understand their business problem, analyze their current business process/domain, extrapolating the clients success criteria and translating this into a given incident (or possible new requirement).
• Understanding of Banking / FX Domain:
• Forwards

SWAPS

• Cut-off times and how they affect various markets
• Public holidays and how they affect pan-African markets
• Payment flows when doing international payments

Core competencies required:

• Problem solving skills and ability to adapt to new methods and processes in a complex environment
• Strong relationship building, persuading and collaboration skills that drives internal-and cross-team constructive feedback and support
• Excellent communication, analytical skills and decision making ability in collaborative environments

​Key Accountabilities:

• L3 Software Support and Engagement
• DevOps and Support
• Ticket Management
• Service Availability
• Application Monitoring & Performance Management

Education

• Bachelor's Degree: Information Technology