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  • Posted: Dec 17, 2024
    Deadline: Not specified
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  • Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
    Read more about this company

     

    Specialist Support Engineer

    Job Description

    Job Description
    Education and minimum experience required

    • Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application that enables application support is evident
    • Min 5 years’ experience in Application Support
    • Knowledge and experience of Web services, SOAP and RESTful interfaces, and XML
    • SQL
    • Knowledge and experience of Desktops and networking
    • Exceptional system, technology, analysis experience
    • Experience and knowledge of Financial and Payment solutions preferred
    • Agile methodologies and techniques used in development of software
    • Knowledge of incident and problem management processes
    • Experience in effective troubleshooting techniques
    • Knowledge of Cloud - AWS and micro-services architectures, APIs
    • Understanding of underlying business/market area
    • Develop basic understanding of the company’s solutions
    • Develop specific detailed understanding of assigned areas of the software
    • Ability to engage with traders working under pressure and rapidly troubleshoot issues without interruptions
    • Deep understanding of the value of customer relations and the FX Domain
    • Ability and experience collaborating with clients to understand their business problem, analyze their current business process/domain, extrapolating the clients success criteria and translating this into a given incident (or possible new requirement).
    • Understanding of Banking / FX Domain:
    • Forwards

    SWAPS

    • Cut-off times and how they affect various markets
    • Public holidays and how they affect pan-African markets
    • Payment flows when doing international payments

    Core competencies required:

    • Problem solving skills and ability to adapt to new methods and processes in a complex environment
    • Strong relationship building, persuading and collaboration skills that drives internal-and cross-team constructive feedback and support
    • Excellent communication, analytical skills and decision making ability in collaborative environments

    Key Accountabilities:

    • L3 Software Support and Engagement
    • DevOps and Support
    • Ticket Management
    • Service Availability
    • Application Monitoring & Performance Management

    Education

    • Bachelor's Degree: Information Technology
       

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Absa Group Limited (Absa) on absa.wd3.myworkdayjobs.com to apply

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