Vacant Jobs at MiWay Insurance Limited

What will make you successful in this role?

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• Leadership Qualification Advantageous

Minimum Experience

• Minimum 3 years in the STI environment
• Minimum 3 years in the Emergency Call centre / Call centre

Deliverables include, but will not be limited to

• Ability to work under pressure and meet deadlines.
• Strong organisational skills with attention to detail.
• Systems thinking and methodical approach to problem-solving.
• Strong process orientation and ability to follow through on tasks.
• Analytical skills with the ability to identify and implement process improvements.
• Good reporting and communication skills
• Written and verbal skills.
• Results oriented.
• Able to develop and build world class team.
• Coaching, quality, and compliance.
• Highly proficient in dealing with clients at all levels.
• Supervisory Skills.
• Self-motivated to inspire others and motivation to excel.

Competencies Required

• Adaptable: Comfortable working in a dynamic and fast-paced environment.
• Proactive: Takes initiative and identifies opportunities for improvement.
• Collaborative: Works well in a team and communicates effectively with clients at all levels.
• Resilient: Ability to work under pressure while maintaining high standards of work.
• Empathetic: Ability to empathise and apply sense of urgency in all interactions.
• flexible hours and Punctual.
• Strong analytical and problem-solving skills.
• Highly proficient in dealing with customers at all levels.
• Attention to detail.
• Active listening skills
• Excellent administration skills

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What will you do?

• Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis.
• Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real-time support in terms of query resolution.

Minimum Qualifications and Experience

Minimum Qualification

• Grade 12 / Standard 10 / NQF 4
• Tertiary qualification / NQF 5
• RE5 Certificate (as per DOFA date)
• STI FAIS credits (as per DOFA date)

Minimum Experience

• A minimum of 1 to 5 years sales experience in a call centre
• Previous team management experience in a call centre