Fresh Jobs at Absa Group Limited (Absa)

Job Summary

• Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing: 
• origination efforts to quire new clients; 
• cross-sell to existing client base; 
• coverage efforts to service clients in accordance to the segment CVP

Job Description

• Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
• Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
• Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Description

Job Description
Education and minimum experience required

• Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application that enables application support is evident
• Min 5 years’ experience in Application Support
• Knowledge and experience of Web services, SOAP and RESTful interfaces, and XML
• SQL
• Knowledge and experience of Desktops and networking
• Exceptional system, technology, analysis experience
• Experience and knowledge of Financial and Payment solutions preferred
• Agile methodologies and techniques used in development of software
• Knowledge of incident and problem management processes
• Experience in effective troubleshooting techniques
• Knowledge of Cloud - AWS and micro-services architectures, APIs
• Understanding of underlying business/market area
• Develop basic understanding of the company’s solutions
• Develop specific detailed understanding of assigned areas of the software
• Ability to engage with traders working under pressure and rapidly troubleshoot issues without interruptions
• Deep understanding of the value of customer relations and the FX Domain
• Ability and experience collaborating with clients to understand their business problem, analyze their current business process/domain, extrapolating the clients success criteria and translating this into a given incident (or possible new requirement).
• Understanding of Banking / FX Domain:
• Forwards

SWAPS

• Cut-off times and how they affect various markets
• Public holidays and how they affect pan-African markets
• Payment flows when doing international payments

Core competencies required:

• Problem solving skills and ability to adapt to new methods and processes in a complex environment
• Strong relationship building, persuading and collaboration skills that drives internal-and cross-team constructive feedback and support
• Excellent communication, analytical skills and decision making ability in collaborative environments

​Key Accountabilities:

• L3 Software Support and Engagement
• DevOps and Support
• Ticket Management
• Service Availability
• Application Monitoring & Performance Management

Education

• Bachelor's Degree: Information Technology
   

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Job Summary

• The Foreign Exchange (FX) & International Banking (IB) Product Manager is responsible for developing, managing, and optimising international banking and FX products for Business Banking customers. This role will work closely with the Corporate Investment Banking (CIB) forex and international banking teams to align strategies, leverage synergies, and deliver solutions tailored to corporate and SME clients. The goal is to ensure that both international banking and FX offerings are competitive and effectively meet the evolving needs of business clients.

Job Description

Product Strategy & Development

• Manage the suite of FX/IB products for business banking clients in RB (spot FX, forward contracts, and currency hedging products).
• Collaborate with the CIB forex and international banking teams to align product strategies across RB and CIB, ensuring a unified approach.
• Conduct market research to identify trends and gaps in international banking and FX products for business clients, ensuring competitiveness and relevance.
• Work with internal teams (IT, segments, operations, risk, compliance) to ensure smooth implementation and operational efficiency for new products or product enhancements.
• Monitor the effectiveness of strategic initiatives of national strategic initiatives to ensure delivery thereof.
• Oversee the implementation of special projects within the area.
• Drive performance to meet set targets and objectives.
• Execute the business plan for the business area including development of strategies, client segmentation, marketing plans, execution criteria as agreed with the business Executive

Collaboration with Corporate Investment Banking (CIB)

• Collaborate closely with the CIB forex and international banking teams to drive the business banking strategy for international products and FX.
• Leverage CIB’s expertise and infrastructure to enhance FX and international banking product offerings in the business banking segment.
• Align pricing, product development, and risk management strategies with CIB to provide a cohesive experience for clients engaging in both business banking and corporate investment banking services.
• Participate in relevant forums to drive Business Banking FX/IB growth .

Sales Support

• Serve as the interface between the CIB Product team, the RB segment team and the product specialist sales team.
• Collaborate with the RB segment sales teams to understand the specific international banking and FX needs of their clients, providing them with the necessary tools and product knowledge to effectively sell FX and international banking solutions.
• Work closely with the product specialist sales team to drive increased product adoption.
• Ensure that both the segment and specialist sales teams are fully equipped with the right marketing collateral, product updates, and training to engage business clients.
• Participation in cross business collaboration initiatives to support the achievement of International Banking products and services targets

Risk Management & Compliance

• Ensure compliance with internal risk policies and external regulatory frameworks in both international banking and FX products.
• Work closely with the legal and compliance teams to ensure that all products meet relevant standards, mitigating risks related to FX/IB.
• Executing on all regulatory requirements to uphold the foreign exchange license provided to Absa by the South African Reserve Bank
• Maintain all elements of the IB Risk management model by operating within the required guidelines (policies, procedures etc.)

Profitability

• Drive the profitability of the FX/IB product for RB
• Analyse product profitability, making necessary adjustments to ensure revenue growth and margin sustainability.
• Develop competitive strategies for international banking and FX products, working in alignment with Group’s pricing frameworks.

Key Performance Indicators (KPIs)

• Growth in international banking and FX product revenue and volume.
• Client satisfaction and retention levels in the international and FX products.
• Successful collaboration with the CIB team to drive strategic product alignment.
• Compliance with regulatory and risk management standards.
• Increased product adoption in Business Banking through collaboration with sales teams.

Qualifications & Experience

• Bachelor's degree in Finance, Economics, International Business, or a related field.
• 5+ years of experience in international banking and foreign exchange
• Deep understanding of international trade finance, cross-border payments, and FX markets.
• Experience working with corporate and SME clients, particularly in international and FX transactions.
• Proven experience in product development and strategy, particularly in a banking context.

Skills & Competencies

• Strong analytical and strategic thinking skills.
• Excellent communication, negotiation, and presentation skills.
• Ability to collaborate across departments and influence senior stakeholders.
• High attention to detail, with an ability to manage multiple projects simultaneously.
• Understanding of global regulatory frameworks, including anti-money laundering (AML), KYC, and sanctions policies.
• Influence the area of expertise in business working towards positive goals and outcomes
• Personal Attributes
• Results-oriented with a proactive approach to problem-solving.
• Ability to thrive under pressure
• Client-centric with a focus on delivering tailored solutions that meet the specific needs of business clients.
• Ability to lead and increase sphere of influence. Operate independently and can make decisions in the absence of leadership

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Lead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide technology products and services (full stack engineering & ownership / control) in low complexity environments.

Job Description

• Product & Service Direction Setting, Solution Design & Performance Management
• Work with the CIO & business product owners to define the product & technical strategy (Full Stack – End to End)
• Act as the single point of partnership & assume responsibility for managing the senior business interface (product owner) relationship
• Assume one stop shop accountability for the delivery of the product & solutions (risk cannot be outsourced to vendors)
• Apply design thinking practices to deliver architecturally sound technical product & service solutions (and explain / guide / coach others on this architecture holistically and technically)
• Lead & facilitate the design of the product & or service solution blueprints aligned to the organization strategy (Short, Medium & Long Term)
• Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
• Lead the detailed scoping, prioritisation & integration planning for the design & deployment of products & services with & across multiple stakeholder groups (Front End, Back End & Integration) – (aligned to solution blueprints)
• Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
• Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
• Strategically & operationally monitor the performance of products and services (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)
• DevOps (with deep knowledge & understanding of context within which we develop architecturally & infrastructurally)
• Leverage the required expert level (own) skill & knowledge in architecture & Infrastructure, design and manage all development & development practices & outputs across squads (apply knowledge on virtualization, containerization, automation, storage & serverless technologies (e.g. AWS, Azure, Google, & on prem-Cloud, etc.)
• Ensure the most optimal design & deployment of technical products and services in the organization (via pipeline – not manually)
• Design & Implement Automation Testing, Continuous Integration & Continuous Delivery Strategies & frameworks across squads for effective solution development & deployment (understand and apply expert knowledge in e.g. Kubernetes, Jenkins, TeamCity, Arifactory, MS Powershell, Collaborative Lifecycle Management (CLM) Tools, APM Tools (e.g. NewRelic & Splunk) etc.
• Ensure solution designs deliver on the key technical principles of: self-service, repeatability, testability, scalability & resilience
• Guide code development practices and processes through an understanding of complex concepts and developmental practices such as threading, parallel processing, asynchronous programming, domain driven design, lambdas etc. & coding language expertise (e.g. Java, C++, Groovy, Python, Bash, Perl, Ruby etc.)
• Guide & ensure the delivery of quality development (code) based on own experience in developing across a range of applications including but not limited to: server side, client side, web (SOAP, REST, JSON), socket based programming, batch & real time, building architectural patterns, security / security domains)
• Effectively manage the DevOps pipeline & associated releases for maximum customer impact & minimum business risk
• Manage the maintenance & optimization of applications, products & services as a ‘way of doing things / culture’ within the development teams. You are fully accountable for the longevity of applications aligned to Group Architectural practices.
• Coach & Mentor senior developers across squads on the technical competencies to effectively deliver on DevOps solutions (see Dev competency model in skills & competencies section). To do this, display proficiency in the Senior level competency requirements.
• Delivery Management (where there is a specific product / service you manage)
• With fluency in the deployment of agile methodologies, resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery
• Work in collaboration with transformation & change teams for effective resourcing and delivery management of various programmes at all levels (SI, BU etc.)
• Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.
• Positively & proactively manage product owner relationships including building product owner technical capability to enable balanced & best fit decision making
• Proactively engage with & partner CTO, CSO, SE, Risk and broader enablement functions to drive alignment & leading practice in technology design & deployment

People

• Set & Cascade Product & Service direction across squads
• Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
• Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
• Accountable for the right people in the right teams to deliver on our tech strategy (always!)
• Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services

Financial & Vendor Management, Risk & Governance

• Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
• Manage & Apply the organization risk & governance frameworks
• Ensure decisions on infrastructure & product design are aligned to chapter & guild guidelines & are sustainable for the enterprise
• Proactively involve / engage chapter & guild leads in product design & infrastructure decision making, applying an enterprise wide lens to product & service development
• Manage all vendor selection processes & take full accountability for all related commercial impact
• Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
• Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology

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Job Summary

• The objective of the Legal and Advisory Specialist is to provide comprehensive Fiduciary and Estate Planning support to advisers, bankers and clients in Private Bank, Business Bank and the Retail affluent space. Furthermore, to empower and influence advisers through specialised knowledge to enable them to give superior service and add value to clients and Non-Banking Financial Services.

Key Requirements:

• Experience in Fiduciary and Estate Planning (5 Years plus)
• LLB
• CFP
• RE5 Accredited

Job Description

• Advisory Services:
• Assist in providing identified Advisory services to High Net Worth clients of the Group and Bankers/Financial Advisers on fiduciary matters that fall within the ambit of the Financial Planning Institute (FPI) and the Fiduciary Institute of South Africa (FISA), with specific reference to Estate, Retirement and Insurance Planning.
• Assist in providing support in the usage of Wealth Planning techniques and structuring vehicles.
• Assist in drafting Estate Planning and Business Assurance proposals.
• Consult directly with the Bankers/Financial Adviser who liaises with clients.
• Provide support in the drafting of Wills and Trusts. Alternatively ensure that Wills and Trusts drafted by Absa Trust are according to the client’s needs and instructions given to Absa Trust.
• Provide specialised Advisery services to High Net-Worth Clients of the Group and Bankers\Financial Advisers or other stakeholders on Legal, tax and other complex financial planning matters that fall within the ambit of the FPI and FISA.
• Provide technical training in the specialised area of Wealth Planning techniques/skills to the Bankers.
• Support technical interpretation and usage of Wealth Planning structuring vehicles.
• Estate Planning Proposals, Trust Audit, and or Ownership Structure Proposals.
• To consult directly with clients and related Private Banker/Financial Advisers.
• As part of a national multi-disciplined Centre of Excellence, to assist other Specialists with experience and knowledge, as well as peer-reviewing any written advice to clients.
• To provide Regional Management with high-level knowledge of technical financial planning and estate planning aspects.
• To provide expert inputs as required in strategic projects/initiatives, forming a key part of the wealth planning intellectual capital in Absa Trust.

Stakeholder Management:

• Build strong relationships with both global and local internal and external stakeholders.
• Effectively communicate developments within areas of activity to all relevant stakeholders.
• Ensure impeccable and timeous service levels.
• Liaise with various Business Unit Heads within Absa Group.
• To liaise with Absa Trust Legal and Compliance to ensure alignment within Absa Trust in the areas of technical legal and compliance matters.
• To liaise with Absa Group specialists (i.e., Absa Group Tax, Absa Group Legal, Absa Trust, BPB&T, Wealth Advisery, etc.) to ensure alignment within Absa Group regarding all relevant technical matters.
• To liaise with our international partners in providing their offshore offering to High Net-Worth Clients.

Revenue Generation:

• Manage the commercial profitability of the Legal and Advisery Specialist team to ensure accomplishment of set revenue targets.

New and Revised Wills Target:

• Ensure the quality inflow of new segmented business from distribution channels (Private Bank and Business Bank by monitoring Sales Statistics from the relevant sub-segments.
• Ensure sales targets are met within all targeted distribution channels (Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels), by managing weekly and monthly statistics (i.e., results in conjunction with the management of above segments). Any divergences of the statistics will necessitate action planning with the segments in order to achieve the sales target.
• Send Will Applications directly to the Wills Drafting Office of Absa Trust.
• Review all Will Applications received via other channels (Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels) thoroughly i.e. the application form has been completed in full and that instructions to draft the Will is clear and free of any ambiguity before sending the documents to the Wills Drafting Office for drafting.
• Ensure that a proper Estate Plan is executed for the client by utilising different Estate planning tools such as Trust: Inter Vivos. Living. First Dying, Agencies and corporate structures.

Filing of Signed Wills:

• Maximise the safe custody of all signed Wills by training all Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels in terms of importance of having customers / clients Wills in safe keeping, thus ensuring a further stream of income to Absa Trust.
• Check that all signed Wills lodged for Safe Custody meet with the Legal requirements of the Wills Act by checking the correct execution thereof and the content and structure of the document.
• Coach all delivery channels on the Legal requirements on the execution of Wills by attending and advising in formal training covering legal aspects of Wills – this training is facilitated by Absa Learning and development on an ongoing basis. Thus, ensuring the Absa Group is not any risk for incorrectly executed documents.
• Ensure that the signed Will is filed in the Safe Custody office within the agreed turnaround time (i.e., from drafting to filing), by completing a transmission sheet that encloses all the Wills lodged for Safe Keeping to the Wills Control Centre. Check on a monthly basis the receipt from the Wills Control Centre balances to what has been sent to them.

Trusts (Inter Vivos., Living, First Dying, and Agencies):

• Advise and where applicable, create a Trust either Living or Inter Vivos depending on the needs of the client by completing a Trust application form and by obtaining all relevant Financial Intelligence Centre Act and Client Acceptance Screening Application requirements and the submission thereof to Absa Trust: Trust Division for the drafting of the said document.
• Ensure personal sales targets are met after mutual agreement by management on both Inter Vivos and Living Trusts, by training and coaching Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels on the knowledge of the product and the implication to tax saving and family protection. This will necessitate that correct sales' leads are received from Absa Trust in order to meet with personal sales targets.

Customer Service:

• Deal (telephonically, electronically, written communication, correspondences, and face to face) with clients both internally and externally on a professional basis to ensure that a high standard of customer service is given.
• Resolve customer complaints relating to the Fiduciary Industry (Wills, Trust and Estates) and ensure customer complaints are addressed and that the client is satisfied with the outcome within a period within 24 hours. Contact the client and ensure that the matter has been resolved.
• Build and maintain a relationship with various stakeholders (i.e. Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels) by continuously engaging and ensuring satisfactory client service and good relations.
• Escalate complaints, where complex matters cannot be resolved, relating to the Fiduciary Industry (Wills, Trust and Estates) to the Area Manager: within 24 hours.
• Drive a professional client services culture in the Absa suites / branches, by managing the turnover time of Wills drafted and the quality thereof (i.e., Wills that are forwarded to the Wills Drafting Office till the receipt thereof is within the Service Level Agreement times and that spelling errors within the document are corrected on the same day.)

Compliance:

• Adhere to ABSA compliance requirements and industry related legislations in order to maintain a high standard of service.
• Adhere to business processes and controls practice. non-adherence may lead to disciplinary actions.
• Complete all compulsory compliance and legislation training within the required timeframes as prescribed by Absa Risk.
• Adhere to risk and compliance policies in terms of Environmental Health and Safety, Information Security, Records Management and Money Laundering, Sanctions etc. Non-adherence to Absa's Policy and Procedures may lead to disciplinary action.
• Perform all other duties as reasonably assigned articles for colleague and Advisers.
• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
• FSCA-Approved Qualification
• Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act
• Product Specific Training once Onboarded
• Class Of Business Training
• Continuous Professional Development
• Attest To Honesty, Integrity, and Good Standing

Education

• Bachelor's Degree: Law, Bachelor's Degree: Taxation

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Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya. Please contact Reward for details.

Job Description

• Providing customer service and support: Answer inbound calls and respond to written queries timeously.
• Managing all queries through to resolution ensuring that first call resolution is adhered to at all times.
• Resolve all complaints within agreed service level timeframes | Strict adherence to risk and compliance:
• Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act. Strictly adhere to all risk and governance policies and procedures |
• Self-development: Owning and being proactive about own training and development | : | : | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To prepare financial information for all stakeholders of the business for informed decision making and to support the business.

Job Description

• Accounting and Reconciliation Management: Perform accounting-related tasks and reporting, ensure reconciliations are completed |
• Financial Governance, Reporting and Control: Present monthly management accounts reports such as Budget vs actual,
• Operational Budget Report on a monthly basis | Audit Support: Provide support to auditing activities | : | : | : | : | :

Education

• Higher Diplomas: Financial Sciences (Required)