Specialist: Technical Specialist at BCX

Job Description

• To provide a highly specialised, technical service and work on several projects with clients concurrently as well as provide a key role in developing new business and provide expertise in proposal preparation and high-level client presentation skills

Key Deliverables / Primary Functions

• Take cognisance of industry compliance requirements
• They need to be aware of changes in clients operational and medium to long term objectives as well as ICT requirements
• Understand the changes in the BCX service model to a service on demand model
• The need to be aware of and adhere to SLA / OLA requirements
• The need to have a conceptual understanding of the service delivery model
• The need to be aware of emerging and current technology.
• Design, deploy and run security solutions
• Effectively produce schedules of requests for change (RFCs) for managing changes to the live infrastructure in a timely manner.
• Partake and give input to projects relevant to contracted services.
• Compile and produce operational procedures, design documents, Working Instruc and process documentation.
• Compile and deliver operational reports to service management.
• Knowledge of IMACD (Installation, Modification, Addition, Change, Delete)
• Continually obtain diagnostic data to assist in the investigation and resolution of problems.
• Integrate and Test systems

Functional Skills

• Good Understanding of Process, Procedures and Work Instructions
• Good Understanding ITIL Principles
• In-Depth Knowledge of Security Systems and Technology
• Reporting Skills
• Time & Priority Management
• Understand BCX’s And Client Policies And Procedures
• Understand BCX’s Business Ethics & Values

Behavioural Competencies

• Job Match
• Developing and implementing account plan or strategy
• Meeting customer expectations
•  People / Team Leadership
•  Decision Making
• Communication and Impact

Qualifications

• Grade 12 (NQF Level 4); relevant diploma (NQF Level 6) preferred

Experience

•  5 – 10 years in an IT environment of which at least five years in a Security environment with the following experience:
• Netskope CASB management experience
• Titus Data Loss Prevention management experience
• Qualys Vulnerability Management experience
• CISCO Stealthwatch / Cyber Threat Defence management experience
• Have experience in Analysing, Managing and Responding to Security Incidents.
• Understanding of Network, Server and Workstation topologies.
• Understand risk and the associated security principles.

Certifications / Professional Registration

• A+ or N+ or CCNE or Cisco
• Security +
• Relevant Certification will be an advantage