Fresh Job Vacancies at BCX

Job Description

• To provide a highly specialised, technical service and work on several projects with clients concurrently as well as provide a key role in developing new business and provide expertise in proposal preparation and high-level client presentation skills

Key Deliverables / Primary Functions

• Take cognisance of industry compliance requirements
• They need to be aware of changes in clients operational and medium to long term objectives as well as ICT requirements
• Understand the changes in the BCX service model to a service on demand model
• The need to be aware of and adhere to SLA / OLA requirements
• The need to have a conceptual understanding of the service delivery model
• The need to be aware of emerging and current technology.
• Design, deploy and run security solutions
• Effectively produce schedules of requests for change (RFCs) for managing changes to the live infrastructure in a timely manner.
• Partake and give input to projects relevant to contracted services.
• Compile and produce operational procedures, design documents, Working Instruc and process documentation.
• Compile and deliver operational reports to service management.
• Knowledge of IMACD (Installation, Modification, Addition, Change, Delete)
• Continually obtain diagnostic data to assist in the investigation and resolution of problems.
• Integrate and Test systems

Functional Skills

• Good Understanding of Process, Procedures and Work Instructions
• Good Understanding ITIL Principles
• In-Depth Knowledge of Security Systems and Technology
• Reporting Skills
• Time & Priority Management
• Understand BCX’s And Client Policies And Procedures
• Understand BCX’s Business Ethics & Values

Behavioural Competencies

• Job Match
• Developing and implementing account plan or strategy
• Meeting customer expectations
•  People / Team Leadership
•  Decision Making
• Communication and Impact

Qualifications

• Grade 12 (NQF Level 4); relevant diploma (NQF Level 6) preferred

Experience

•  5 – 10 years in an IT environment of which at least five years in a Security environment with the following experience:
• Netskope CASB management experience
• Titus Data Loss Prevention management experience
• Qualys Vulnerability Management experience
• CISCO Stealthwatch / Cyber Threat Defence management experience
• Have experience in Analysing, Managing and Responding to Security Incidents.
• Understanding of Network, Server and Workstation topologies.
• Understand risk and the associated security principles.

Certifications / Professional Registration

• A+ or N+ or CCNE or Cisco
• Security +
• Relevant Certification will be an advantage

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Job Description

• To provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations.  
• To provide technical expertise and guidance to Junior Database Administrators. 

Key Deliverables / Primary Functions

• Compile and maintain the integrity of a Configuration Management Data Base in alignment with BCX’s standards and using the BCX prescribed systems. 
• Utilise the BCX Remedy system for request, incident and problem handling, rectifying and implementing preventative actions as and when required. 
• Continuously monitor performance, analyse trends and tune database for optimum performance and record and build a known error database (KEDB) for Problem Handling (R&D). 
• Build and maintain a network of support structures e.g. vendors, employees, user groups etc. for consultation purposes. 
• Continuously stay abreast with the latest release versions and ensure approval of new versions through a user’s acceptance testing (UAT) and quality assurance (QA) process; design and execute a release implementation plan; maintain the Definitive Software Library (DSL); and install, maintain and report license issues as and when they occur.  
• Continuously monitor and report on space utilisation, execute trend analysis, alerts and escalation; monitor memory utilisation and Central Processing Unit (CPU) at all times. 
• Devise monitoring methodology and processes, utilise the appropriate toolsets and report on the availability or uptime. 
• Identify, propose and implement appropriate toolsets for an effective back-up strategy to ensure continuity of services and monitor the back-up strategy on a continuous basis. Validate a DR Plan for the data base(s) under the data centre management, consider the replication, snapshots or remote copy as applicable

Core Functional Skills & Capabilities

• Customer Management
• DBMS Management
• ICT Knowledge
• Risk Management

Core Behavioural Competencies

• Job Match
• Culture Match
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 3 years’ experience 
• SQL Server Database Administration experience  
• AWS or Azure cloud experience/certification, 1+ years, advantageouS
• OR
• Grade 12 & 5 years’ experience 
• SQL Server Database Administration experience  
• AWS or Azure cloud experience/certification, 1+ years, advantageous

go to method of application »

Job Description

• To manage and support customers environment with technical solutions and provide general, 2nd and 3rd level technical support on customer systems. Install, monitor, test, maintain cloud and client infrastructure solutions.
• To provide specialised technical, preventative and proactive support (technology specific).

Key Deliverables / Primary Functions

• Perform root cause analysis and troubleshooting across systems to resolve incidents, addressing problems to satisfy installation requests, whether simple or complex, in diverse environments.
• Take ownership of Incidents and Service Requests until resolution, providing continuous feedback and liaising with clients at all levels, including VIPs and external resources (3rd Party Management).
• Build relationships with customers to improve and provide world-class support.
• Identify and understand business challenges of the customer and their impact on the client's environment by developing, documenting, and maintaining knowledge-based articles.
• Support security policies and standards of the customer by building and maintaining an up-to-date working knowledge of Microsoft products.
• Ensure company assets (replacement parts) are tracked and maintained responsibly.
• Supervise and assist less experienced employees in technical challenges and all aspects of current technical operational practices.

Core Functional Skills & Capabilities

• Hardware Troubleshooting
• Troubleshooting
• Service Level Agreement (SLA) Management
• Core Behavioural Competencies
• Analysing
• Applying expertise & Technology
• Deciding & Initiating Action
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 3 year’s relevant experience in the ICT environment. 
• OR
• 5 year’s relevant experience in the ICT environment.

Certifications

• A + Certification will be advantageous
• N + Certification will be advantageous
• ITIL 3 or 4 will be advantageous
• MCP (Desktop)
• MCSA
• Exchange/O365
• HP, Dell, Lenovo, Mustek products will be advantageous
• Professional Memberships in Relevant Industry
• Level of Engagement & Span of Control
• Engagement will all levels within the organisation, internal and external to the clients.

go to method of application »

Job Description

• To manage and support customers environment with technical solutions and provide general, 2nd and 3rd level technical support on customer systems. Install, monitor, test, maintain cloud and client infrastructure solutions.
• To provide specialised technical, preventative and proactive support (technology specific).

Key Deliverables / Primary Functions

• Perform root cause analysis and troubleshooting across systems to resolve incidents, addressing problems to satisfy installation requests, whether simple or complex, in diverse environments.
• Take ownership of Incidents and Service Requests until resolution, providing continuous feedback and liaising with clients at all levels, including VIPs and external resources (3rd Party Management).
• Build relationships with customers to improve and provide world-class support.
• Identify and understand business challenges of the customer and their impact on the client's environment by developing, documenting, and maintaining knowledge-based articles.
• Support security policies and standards of the customer by building and maintaining an up-to-date working knowledge of Microsoft products.
• Ensure company assets (replacement parts) are tracked and maintained responsibly.
• Supervise and assist less experienced employees in technical challenges and all aspects of current technical operational practices.

Core Functional Skills & Capabilities

• Hardware Troubleshooting
• Troubleshooting
• Service Level Agreement (SLA) Management
• Core Behavioural Competencies
• Analysing
• Applying expertise & Technology
• Deciding & Initiating Action
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 3 year’s relevant experience in the ICT environment. OR 5 year’s relevant experience in the ICT environment.

Certifications

• A + Certification will be advantageous
• N + Certification will be advantageous
• ITIL 3 or 4 will be advantageous
• MCP (Desktop)
• MCSA
• Exchange/O365
• HP, Dell, Lenovo, Mustek products will be advantageous

go to method of application »

Key Deliverables / Primary Functions

• Perform root cause analysis and troubleshooting across systems to resolve incidents, addressing problems to satisfy installation requests, whether simple or complex, in diverse environments.
• Take ownership of Incidents and Service Requests until resolution, providing continuous feedback and liaising with clients at all levels, including VIPs and external resources (3rd Party Management).
• Build relationships with customers to improve and provide world-class support.
• Identify and understand business challenges of the customer and their impact on the client's environment by developing, documenting, and maintaining knowledge-based articles.
• Support security policies and standards of the customer by building and maintaining an up-to-date working knowledge of Microsoft products.
• Ensure company assets (replacement parts) are tracked and maintained responsibly.
• Supervise and assist less experienced employees in technical challenges and all aspects of current technical operational practices.

Job Description

• To manage and support customers environment with technical solutions and provide general, 2nd and 3rd level technical support on customer systems. Install, monitor, test, maintain cloud and client infrastructure solutions.
• To provide specialised technical, preventative and proactive support (technology specific).

Core Functional Skills & Capabilities

• Hardware Troubleshooting
• Troubleshooting
• Service Level Agreement (SLA) Management

Core Behavioural Competencies

• Analysing
• Applying expertise & Technology
• Deciding & Initiating Action
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 3 year’s relevant experience in the ICT environment. OR 5 year’s relevant experience in the ICT environment.

Certifications

• A + Certification will be advantageous
• N + Certification will be advantageous
• ITIL 3 or 4 will be advantageous
• MCP (Desktop)
• MCSA
• Exchange/O365
• HP, Dell, Lenovo, Mustek products will be advantageous

go to method of application »

Job Description

• To manage and support customers environment with technical solutions and provide general, 2nd and 3rd level technical support on customer systems. Install, monitor, test, maintain cloud and client infrastructure solutions.
• To provide specialised technical, preventative and proactive support (technology specific).

Key Deliverables / Primary Functions

• Perform root cause analysis and troubleshooting across systems to resolve incidents, addressing problems to satisfy installation requests, whether simple or complex, in diverse environments.
• Take ownership of Incidents and Service Requests until resolution, providing continuous feedback and liaising with clients at all levels, including VIPs and external resources (3rd Party Management).
• Build relationships with customers to improve and provide world-class support.
• Identify and understand business challenges of the customer and their impact on the client's environment by developing, documenting, and maintaining knowledge-based articles.
• Support security policies and standards of the customer by building and maintaining an up-to-date working knowledge of Microsoft products.
• Ensure company assets (replacement parts) are tracked and maintained responsibly.
• Supervise and assist less experienced employees in technical challenges and all aspects of current technical operational practices.

Core Functional Skills & Capabilities

• Hardware Troubleshooting
• Troubleshooting
• Service Level Agreement (SLA) Management
• Core Behavioural Competencies
• Analysing
• Applying expertise & Technology
• Deciding & Initiating Action
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 3 year’s relevant experience in the ICT environment. OR 5 year’s relevant experience in the ICT environment.

Certifications

• A + Certification will be advantageous
• N + Certification will be advantageous
• ITIL 3 or 4 will be advantageous
• MCP (Desktop)
• MCSA
• Exchange/O365
• HP, Dell, Lenovo, Mustek products will be advantageous

go to method of application »

Job Description

• To manage and support customers environment with technical solutions and provide general, 2nd and 3rd level technical support on customer systems. Install, monitor, test, maintain cloud and client infrastructure solutions.
• To provide specialised technical, preventative and proactive support (technology specific).

Key Deliverables / Primary Functions

• Perform root cause analysis and troubleshooting across systems to resolve incidents, addressing problems to satisfy installation requests, whether simple or complex, in diverse environments.
• Take ownership of Incidents and Service Requests until resolution, providing continuous feedback and liaising with clients at all levels, including VIPs and external resources (3rd Party Management).
• Build relationships with customers to improve and provide world-class support.
• Identify and understand business challenges of the customer and their impact on the client's environment by developing, documenting, and maintaining knowledge-based articles.
• Support security policies and standards of the customer by building and maintaining an up-to-date working knowledge of Microsoft products.
• Ensure company assets (replacement parts) are tracked and maintained responsibly.
• Supervise and assist less experienced employees in technical challenges and all aspects of current technical operational practices.

Core Functional Skills & Capabilities

• Hardware Troubleshooting
• Troubleshooting
• Service Level Agreement (SLA) Management
• Core Behavioural Competencies
• Analysing
• Applying expertise & Technology
• Deciding & Initiating Action
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 3 year’s relevant experience in the ICT environment. OR 5 year’s relevant experience in the ICT environment.

Certifications

• A + Certification will be advantageous
• N + Certification will be advantageous
• ITIL 3 or 4 will be advantageous
• MCP (Desktop)
• MCSA
• Exchange/O365
• HP, Dell, Lenovo, Mustek products will be advantageous

go to method of application »

Job Description

• To manage and support customers environment with technical solutions and provide general, 2nd and 3rd level technical support on customer systems. Install, monitor, test, maintain cloud and client infrastructure solutions.
• To provide specialised technical, preventative and proactive support (technology specific).

Key Deliverables / Primary Functions

• Perform root cause analysis and troubleshooting across systems to resolve incidents, addressing problems to satisfy installation requests, whether simple or complex, in diverse environments.
• Take ownership of Incidents and Service Requests until resolution, providing continuous feedback and liaising with clients at all levels, including VIPs and external resources (3rd Party Management).
• Build relationships with customers to improve and provide world-class support.
• Identify and understand business challenges of the customer and their impact on the client's environment by developing, documenting, and maintaining knowledge-based articles.
• Support security policies and standards of the customer by building and maintaining an up-to-date working knowledge of Microsoft products.
• Ensure company assets (replacement parts) are tracked and maintained responsibly.
• Supervise and assist less experienced employees in technical challenges and all aspects of current technical operational practices.

Core Functional Skills & Capabilities

• Hardware Troubleshooting
• Troubleshooting
• Service Level Agreement (SLA) Management
• Core Behavioural Competencies
• Analysing
• Applying expertise & Technology
• Deciding & Initiating Action
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 3 year’s relevant experience in the ICT environment. OR 5 year’s relevant experience in the ICT environment.

Certifications

• A + Certification will be advantageous
• N + Certification will be advantageous
• ITIL 3 or 4 will be advantageous
• MCP (Desktop)
• MCSA
• Exchange/O365
• HP, Dell, Lenovo, Mustek products will be advantageous