Specialist: Technical Transmission - Midrand at Liquid Intelligent Technologies

Role Purpose

• This position is responsible for supporting the planning, design, implementation and Operations of the Liquid Telecoms Transmission Network which includes the DWDM and SDH Network Infrastructure and Services functions. This position includes supporting tasks to meet the planning and implementing DWDM and SDH platforms to support maximum possible service availability, capacity and performance of the Transmission Network and customer services.
• Network Plans EXEs, templates, design, procedural documents, reports done within agreed timelines and with quality.
• Create and update the planning, design and implementation of Transmission DWDM and SDH infrastructure to meet the deployment of products/services within required timelines. This includes detailed low-level design on Transmission and service implementations. The Transmission infrastructure/services includes: DWDM, SDH, GPON platforms. Create EXE’s from configuration templates for new and existing deployments of DWDM and SDH infrastructure and services. Work with internal teams, contractors and out sourced vendors to produce the most efficient way to implement Transmission solutions and services. Plan and implement upgrades to meet DWDM and SDH capacity requirements to avoid Stop Sales and degraded performance as a result of Capacity issues. Plan and implement upgrades to meet the high availability and SLA of Transmission customer services. Work with team to implement remediation measures to address all Transmission design related failures and to avoid repeat failures due to availability issues.
• Support Sales & Product Development, SD to provision new customers & Customer retention.
• Work with internal and external teams to support Transmission revenue generating & revenue assurance activities. Working with Sales & Solution Architects to create customised Transmission solutions and vet Transmission solutions and provide recommendations. Assist Service Delivery with standard and customised Transmission solution planning and configurations. Ensure standard Transmission product configuration templates are available and updated. Ensure ability to model devices & plan Transmission services on LTSA systems. Support Service Delivery Transmission planning and delivery of services.
• Optimise Network, Improve customer Experience, Integrated Planning Alignment
• Execute on initiatives and continuous improvements in the design and planning of DWDM and SDH network to improve customer experience. Support implementation of integrated plan and optimisation projects to enhance revenue, capacity, growth initiatives. Reporting progress at regular intervals to the Senior management. Plan and implement Transmission projects/EXEs to create/optimize customer services incorporating customer improvement plans to improve customer experience. Plan, Implement and support systems and network infrastructure for customer services. Support the service provision and operations of the Transmission customer services.
• Operations, Ensure network performs within stipulated design criteria to meet services provided.
• Contribute to Transmission Operations processes and procedures to achieve a Mean Time to Restore (MTTR) that meets or exceeds industry standards and customer Service Level Agreements. Support the Transmission TAC Levels to ensure quick resolution of Incidents, major events and ensure that the Root Cause Analysis (RCA) and escalations are provided within the agreed time allocated and SLA. Work with contractors and outsourced vendors. Support Transmission TAC/SOC/NOC operations function. Contribute to the DWDM and SDH network performance in accordance with Industry standards and Service Level Agreements. Maintain and update all Transmission NMS systems (application software and inventory) and systems are accessible for monitoring/reporting of network element status. Backup all Transmission NMS systems. Contribute to the Transmission process and system transition to LTSA. Ensure transformation to optimised Transmission systems and processes and ensure intellectual property resides with LTSA.Execute processes that ensures all devices operate optimally so that Transmission system resources eg. device CPU, Memory, are kept in line with Vendor specs.
• Improved team dynamics - cohesive unit, highly motivated, ensure skills transfer within team.
• People Development – Training programs, coaching sessions. Build skill level in team by providing Transmission knowledge transfer workshops. Motivate team members by assisting them to get their Transmission qualifications/certifications. Contribute to training sessions, knowledge transfer sessions with all other verticals of LTSA and LTG teams and share info of the network. Contribute to the knowledge base with team regularly to keep team informed of known issues / errors, updates and Root Cause Analysis (RCA) learnings.

Requirements

Role Requirements

• Degree in Electrical Engineering - Desirable 
• Diploma or equivalent experience in Electronics/Electrical Engineering - Essential
• Minimum 3-5 years post training experience in a Telecommunications environment,4 - 6 years preferably in a transmission environment - Essential
• 3 years' Experience in an NG SDH/DWDM planning and transmission environment - Desirable
• Proficient in Microsoft Word, Excel and Project - Essential  
• 3 years A good working understanding of the Cramer Inventory Management system - Essential