Latest Vacancies at The South African Broadcasting Corporation (SABC)

PURPOSE

• To ensure the administration and implementation of the SABC’s telecommunications systems and infrastructure.

DESIGN, IMPLEMENTATION AND MAINTENANCE OF STRATEGY

• Provide solutions to promote system stability and optimization thereof.
• Conduct trend analysis and real time analysis resulting in production solutions for increased system and functional stability.
• Collaborate with the appropriate internal departments and external customers to assess and recommend development activities that support the business needs and / or customer requirements.

BUSINESS OPERATIONAL EFFICIENCY OF DEVELOPMENT

• Submit technical proposal/ report with recommendations to Management.
• Facilitate update SOP’s to promote best practice.
• Carry-out proper test-phase prior to implementation.
• Limit re-occurring faults due to poor standard of service.
• Maintaining, supporting, and optimizing all telephone systems and services, voicemail and PBX communication systems.
• Analyse and resolve telecommunications issues in a timely and accurate fashion, and support user needs where required.
• Field Incidents, Service requests and other calls from the Service Desk.
• Diagnose and solve telecommunications problems.
• Implement changes and maintain the operation and repair of all related equipment.
• Set up user accounts and maintain databases.
• Consult with End Users concerning their needs and evaluate their requests or requirements.
• Perform Daily, Weekly, Monthly, Bi-monthly and Annual Preventive Maintenance of equipment.
• Responsible for performing and verifying telecoms system backups.
• Train users in use of equipment and/or software.
• Escalate problems to appropriate IT teams based on established guidelines and procedures.
• Study technical manuals to keep up with changes in technology.
• Follow all applicable security procedures as they relate to equipment or applications.
• Visit workplaces or conduct surveys to determine present and future user needs
• Work with engineers, analysts, programmers, technicians, and managers in the design, testing and evaluations of systems.
• Comply with all standards, Service Level Agreements and Change Management policies as established by IT Management.
• Meet system up-time target.
• Meet data integrity targets.
• Optimal performance of core systems.
• Accurate documentation of releases /configurations.
• Ensuring effective and consistent service delivery and support to both internal and external clients in line with the Company Values.
• Assist staff and customers with queries timeously.
• Conduct updates to line manager (e.g., weekly work plans or schedules; monthly/quarterly progress of system status and all variances encountered).
• Utilise customer feedback to improve system processes.
• Make recommendations to management to improve software systems, productivity and, new products and trends available.

GOVERNANCE, RISK AND COMPLIANCE

• Review and update the risk register to address risk issues and action plans from all sources, e.g., IT audit, technology risk assessments, vulnerability scans, penetration testing, etc.
• Identify, analyse, respond to and monitor IT risk.
• Risk factors and events should be addressed in a cost-effective manner and in line with business objectives. 10%
• Manage tracking of identified findings and actions to closure and reporting to leadership.
• Collaborate with internal teams and external auditors throughout compliance assessments.
• Comply fully with SABC Financial Policy & Procedures.

STAKEHOLDER MANAGEMENT

• Partner with Legal and Compliance to maintain compliance with applicable laws and change in business by establishing the policies, controls that comprise the program.
• Deliver services in line with customer expectation to drive improved satisfaction levels (increase customer service index).
• Take ownership of technical queries (internal/external) as assigned and ensure effective resolution before deadline.
• Provide monthly SLA reports to IT leaders and business customers.

LEADERSHIP AND PEOPLE MANAGEMENT

• Managing own performance and development.
• Assist with establishing long terms team goals, reporting mechanisms, maturity models, and a roadmap for continual program improvements.
• Meet IT performance & quality standards.
• Participate in formal reviews conducted bi-annually per IT unit team member in accordance with SABC Performance Management Policy.
• Compile Individual Development Plan (IDP) for yourself annually.
• Participate in Individual coaching, counselling, and mentoring conducted on an ongoing basis to meet individual development needs.

MINIMUM REQUIREMENTS

• Technical certificate/diploma in Telecommunications, or equivalent experience with Higher Certificate (NQF 5).
• Minimum of 5 Years relevant experience.

KNOWLEDGE

• Advanced knowledge & understanding of related standards.
• Advanced knowledge & understanding of IT systems and infrastructure Best Practice
• Advanced knowledge, understanding & application of information technology best practice (including platforms, applications, security, etc).
• Advanced understanding of equipment & facilities within broadcasting environment.
• Knowledge & understanding of all relevant Company Policies & Procedures e.g. Finance, HR, Procurement, Risk, Safety & Health, etc.
• Knowledge & understanding of applicable SAP modules, e.g. Maintenance Management.
• Knowledge and understanding of latest technological developments within broadcast environment.
• Knowledge & understanding of new web & mobile developments and convergence.
• Knowledge & understanding of flow diagrams, file formats, and different audio & video formats.