Specialist: UX Designer at MTN

Mission/ Core purpose of the Job

The Specialist: UX (User Experience) Designer is responsible to develop, evaluate, implement and influence world class user experience design for for Website, Mobile Applications and other Digital Channels whilst conforming to the Group Finco brand fundamentals, through constant product evolution and iteration, and improvements to overall usability, information presentation and process The incumbent’s core purpose is to optimise customer experience through usability studies, contributing to translating feature requirements into interactive and visual designs across platforms, and working closely with Technology teams and User Interface (UI) Designers.

Context (Global influences, environmental / industry demands, organizational mission etc.)

Fintech is entering a new phase where operational and commercial excellence has become critical for success. A separate Company has been set up to drive financial products and services to expand the reach and speed of operations. There is an increased focus in the commercial areas, new products and services and scaling up of Digital capabilities. The incumbent must therefore ensure the successful delivery in context of:

• An expertise-based multicultural Fintech organisation
• A dynamic and evolving field of Telecommunications/Financial industry
• Revolutionary workforce practices which are bringing together global labour markets
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
• Dynamic legal and regulatory environment
• Agile ways of working
• Product and Customer driven operations

Job Requirements (Education, Experience and Competencies)

Education:

• 3-year Bachelor’s Degree / Diploma in Computer Science, Software Development or related field required

Experience:

• 2 – 3 years of experience in a UX/UI design role
• Minimum of 1 -2 years’ experience in a digital role, ideally at a specialist level, within the financial sector or banking industry, and telecommunications industry
• Experience in professional design projects that includes work with web/mobile applications
• Experience with Agile delivery and Development Operations frameworks
• Experience working in an Agile/Scrum development process
• Experience with design software and wireframe tools
• Strong creative background to support UX methodologies
• Understanding emerging markets advantageous
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous
• Willing and flexible to travel within Africa and Middle East
• English speaker. French, Portuguese, Zulu, Swahili, and other Africa languages a plus

Competencies:
Functional Knowledge:

• Understanding of FinTech, banking, microfinance and payment businesses
  Customer Journeys
• Knowledge and experience with driving and applying User Centred Design methodology
• Knowledge of psychology and/or anthropology (as it pertains to UX principles)
• UX design thinking skills
• UX research / data analysis
• Agile practices
• Up-to-date knowledge of the latest UX trends, techniques, and technologies
• Knowledge of experience creation tools, including (but not limited to): Sketch, Photoshop, Zeplin, Invision, Axure, etc

Skills

• Analytics and interpretation
• Business acumen
• Continuous improvement
• Dealing with ambiguity and complexity
• Delivery focused
• Digital mind-set
• Organizational agility
• Project management
• Presentation
• Relationship management

Behavioural Qualities

• Adaptable
• Complete candour

Collaboration (Formal and Informal Relationships)

Responsibility towards:

Key external stakeholders:

• External contractors & partners
• Technological & Operational providers

Key internal stakeholders:

• Business verticals in Group Finco
• Support functions in in Group Finco
• Finco Opcos